Gig gallery bug - image doesn't stay Primary after saving

[web_designer004]

Yesterday I was created a new gig, after complete my creation I was thinking that my primary gig image not so good. That’s why I was going to changed my primary image, when I delete that image it didn’t take my changes but I’m permanently delete that image from those gig. But still now that image stay in my gig as a primary image. Please give me a suggestion what can I do now for that?

[sweet2]

Sometimes it’s take up to 48 Hours for update if you successfully uploaded the Primary image. But not for all time.
tips: reload the page then again upload the image 🙂

[web_designer004]

Sometimes it’s take up to 48 Hours for update if you successfully uploaded the Primary image. But not for all time.

tips: reload the page then again upload the image 🙂

Thanks for your important information but I was already done you tips suggestion still nothing change here.

[taisho]

I wanted to reposition gallery items, but the order defaults to current one. Like in title, I selected 2 different save buttons and save + preview. Preview is already wrong, so is the gig gallery after plain saving.

I use most recent version of Chrome.

[instarocks]

Hi there,

I use to save the changes, then refresh the page, then edit and save again, most of the times this has helped in fixing the issue. If you have less number of images, delete all and upload again as per your listing requirements. Thanks

[taisho]

Hi there,

I use to save the changes, then refresh the page, then edit and save again, most of the times this has helped in fixing the issue. If you have less number of images, delete all and upload again as per your listing requirements. Thanks

Thanks! The only thing that worked was deleting both non-primary images and uploading them again. Kind of strange that so basic function doesn’t work properly.

[josephvm]

I’ve set this image as Primary in one my gigs:

But after saving, this is what seen on Fiverr:

First I thought, it might take some time to get saved in their server. But 24 hours over, still the wrong image is seen as Primary. So, I doubt it’s a bug. Have reported this to CS. Waiting for their reply.

Meanwhile, anyone faced this issue? Is it normal?

[pandumstudio]

Hello @josephvm ,

i faced the same issue and i could say that that’s normal.

Have you tried to delete all the images and re-upload the images in the sequence you would like them to be shown?

[josephvm]

Hello @josephvm ,

i faced the same issue and i could say that that’s normal.

Have you tried to delete all the images and re-upload the images in the sequence you would like them to be shown?

Have you tried to delete all the images and re-upload the images in the sequence you would like them to be shown?

That will work for sure. But is it not weird to delete them all, when there is such a “drag & drop to Primary” option! Why are they not fixing it?

[pandumstudio]

Have you tried to delete all the images and re-upload the images in the sequence you would like them to be shown?

That will work for sure. But is it not weird to delete them all, when there is such a “drag & drop to Primary” option! Why are they not fixing it?

But is it not weird to delete them all, when there is such a “drag & drop to Primary” option!

Yes, they have the “drag and drop” feature but it doesn’t work at all. I found that reupload all the gig images will solve the problem, and i think i don’t need another workaround.

Why are they not fixing it?

Maybe Fiverr hasn’t recognize if there’s an issue with the feature.

Sending them a suggestion will be a good idea if you would like to get it fixed 😀

[josephvm]

But is it not weird to delete them all, when there is such a “drag & drop to Primary” option!

Yes, they have the “drag and drop” feature but it doesn’t work at all. I found that reupload all the gig images will solve the problem, and i think i don’t need another workaround.

Why are they not fixing it?

Maybe Fiverr hasn’t recognize if there’s an issue with the feature.

Sending them a suggestion will be a good idea if you would like to get it fixed 😀

Already reported to them. Waiting for their reply. I’d love to see it fixed.

[ali_marketing]

Hello @josephvm ,

i faced the same issue and i could say that that’s normal.

Have you tried to delete all the images and re-upload the images in the sequence you would like them to be shown?

Try this might help you.

[iextendlabs_com]

I don’t know why the fiverr has so basic bug and reported by people and not solved at all

[pedrodaher]

I’m kinda upset. I have tried to set up a thumbnail for my video and it is just not changing at all… Now all I got is the worst frame of my face that would scare even a demon… Why life does not work?

[maddy4work]

Hello,

I decided to change my gig’s primary image and uploaded a new image. But as I try to make the new image as a primary image, it doesn’t remains a primary image and the old image takes back it’s position.
Can anybody tell me what exactly needs to be done?

Thanks

[hanshuber16]

1. Remove all the gig images that you have right now.

2. Then first upload the image that you want to make primary.

3. You can then upload the remaining images once you are done with step 2.

[maddy4work]

1. Remove all the gig images that you have right now.

2. Then first upload the image that you want to make primary.

3. You can then upload the remaining images once you are done with step 2.

TY for your answer.

I have been working on it but the primary image looks too adamant to change its place?

Hope your advice works out.

[moeed_786]

1. Remove all the gig images that you have right now.

2. Then first upload the image that you want to make primary.

3. You can then upload the remaining images once you are done with step 2.

• Remove all the gig images that you have right now.
• Then first upload the image that you want to make primary.
• You can then upload the remaining images once you are done with step 2.

This is the only way to change your primary pic. Thanks to @hanshuber16

[cybware]

Hi,
I’m facing problem with one of my gig that it’s primary image disappears. I have cleared my cache too as per fiverr support member instruction and also opened my gig in different computers and laptops but facing same issue with my gig everywhere. Kindly help me out with this issue.

PS: I have also conveyed this issue to fiverr support but as I’m a new seller they reply me very late in approx more than 2 days

Screenshots:

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[dawnyork]

It’s now April 2019 and this is still a problem. Needs to be fixed!

[jadenmejia766]

I have an informative picture as my primary, how do I switch off of it?

[insects44]

Just re-upload them. First delete the old ones and the re-upload but firstly the one you want to be primary.

[webrovers]

1. Remove all the gig images that you have right now.

2. Then first upload the image that you want to make primary.

3. You can then upload the remaining images once you are done with step 2.

it means we have to remove all the image if we want to change primary image? any shortcut

[sue_mcl]

it means we have to remove all the image if we want to change primary image? any shortcut

No shortcuts, the only way to do this is to remove all images, then add them back again

[sarkovskim]

Hey there Doers,

I have been recently creating a new gig and because I became a perfectionist lately I had to edit my gig images a few times in a row. And I have 3 images so each time I did the edits I had to re-upload my images… by the time my gig was done I have already re-uploaded my images more than 20 times for sure.
That’s a bit frustrating… Even though this thing might have been discussed before I believe that it should be reviewed as an idea again.
We may not upload images that often to Fiverr but why not having an option to just select which image you want to be primary and be done with one click.
If you support this idea please say it in a reply so Fiverr can see that we all want this and if you don’t then say why do you think that this shouldn’t be integrated as an option to Fiverr.
Thank you for reading this! Peace!