mishaq Posted June 23, 2018 Share Posted June 23, 2018 Can somebody tell me who control the survey system which is sent to my email after I contact fiverr customer support ? Can we speak openly about fiverr customer support in that survey ? Does Fiverr Administration receive survey response after I submit it or Fiverr Customer Support itself receive it ? Need information. Please help Link to comment Share on other sites More sharing options...
nikavoice Posted June 23, 2018 Share Posted June 23, 2018 Why not submit a CS ticket with your queries?As for the survey, I think honesty is best. Of course, in a professional manner.Whenever I complete a survey not just for Fiverr but for other websites, I don’t sugarcoat anything. Link to comment Share on other sites More sharing options...
mumar1991 Posted June 23, 2018 Share Posted June 23, 2018 I don’t know exactly who is controlling and reviewing the surveys but I hope they are other than Fiverr Customer Support.There is no problem speaking openly about Fiverr Customer Support. I myself recently submitted a survey and spoke openly about them.Every one of us should submit the survey, at least someone will take some action. Link to comment Share on other sites More sharing options...
mishaq Posted June 23, 2018 Author Share Posted June 23, 2018 Why not submit a CS ticket with your queries?As for the survey, I think honesty is best. Of course, in a professional manner.Whenever I complete a survey not just for Fiverr but for other websites, I don’t sugarcoat anything.I have submitted CS ticket with my queries and I receive very unprofessional responses. They didn’t tried to help me… I want to let fiverr administration know about those unprofessional responses through their survey system. This is what this thread all about. Link to comment Share on other sites More sharing options...
nikavoice Posted June 23, 2018 Share Posted June 23, 2018 Oh I see.Well, that’s fine and dandy. Since the survey is designed to share your experience then go for it.I can’t comment on your issue(s) since I don’t know what happened. Link to comment Share on other sites More sharing options...
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