andygoodyear Posted June 17, 2018 Share Posted June 17, 2018 Hi AllI have a buyer who placed an order on one of my basic packages, which is creating an eLearning course. The basic package has 2 slides and is delivered in 2 days. As part of the buyer requirements, they are supposed to submit their course outline for me - that is, what I am supposed to be creating.Since placing the order, the buyer has not submitted any requirements, only wrote ‘create a great course’ where it asked them to detail the order requirements. I have messaged them three times, they have been online, but have not responded to my messages. I have wrote to Fiverr support with no response. If I ask them to cancel, it will affect my rating.Any ideas? I could just create two pages of nothing, but what’s the point! Link to comment Share on other sites More sharing options...
hi5_fiver Posted June 17, 2018 Share Posted June 17, 2018 Did you start the order? if not then fiverr cs can cancel it without affecting your rating.Also you can perform the cancellation too but it may affect your rating. Link to comment Share on other sites More sharing options...
davidstrongvo Posted June 17, 2018 Share Posted June 17, 2018 Fiverr stated in a response to a question I submitted, that Order Completion rate does not affect your account.Potential clients do not have access to that information. Link to comment Share on other sites More sharing options...
andygoodyear Posted June 17, 2018 Author Share Posted June 17, 2018 Did you start the order? if not then fiverr cs can cancel it without affecting your rating.Also you can perform the cancellation too but it may affect your rating.They started the order without asking any questions, then provided no info. Link to comment Share on other sites More sharing options...
hi5_fiver Posted June 17, 2018 Share Posted June 17, 2018 They started the order without asking any questions, then provided no info.Then the only solution is cancel the order by contacting the CS. Otherwise it will definitely affect your rating even you performed a mutual cancellation. Link to comment Share on other sites More sharing options...
andygoodyear Posted June 17, 2018 Author Share Posted June 17, 2018 Then the only solution is cancel the order by contacting the CS. Otherwise it will definitely affect your rating even you performed a mutual cancellation.I’ve contacted customer service and no response yet. There is only 18 hours of the job left. Link to comment Share on other sites More sharing options...
hi5_fiver Posted June 17, 2018 Share Posted June 17, 2018 I’ve contacted customer service and no response yet. There is only 18 hours of the job left.Oh… Just goto the resolution center and extend the delivery time until the CS replied you.Or you can open a cancellation request too.By the way, after 18 hours then the order will be mark as Late delivery.P.S - Do not complete the order with an empty delivery. It will cause your profile to ban. Link to comment Share on other sites More sharing options...
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