Order placed while out of office

[tracybarnhart]

I am set to out of the office because I am out of town and do not have access to a computer. The system allowed someone to place an order but I cannot meet the deadline because I will not be back in time. All I have access to is the app but I cannot find how to request an extension using the app. Does anyone know how to do this?

I’m not even sure how I received an order when my gigs are inactive. This is really frustrating.

[vickiespencer]

Hi Tracy,
I am looking at my phone app and trying to find an answer for you. I went to your gig page and I can see your gigs, but there is no way to order any of them. :thinking:

Was it perhaps a repeat client that placed an order?

[creative_amber]

Hi Tracy…
I also check my phone app and same here as vickiespencer says…

[vickiespencer]

Hi Tracy,

I am looking at my phone app and trying to find an answer for you. I went to your gig page and I can see your gigs, but there is no way to order any of them. :thinking:

Was it perhaps a repeat client that placed an order?

I went to your gig page

This was on my computer. Still checking out the phone app.

[vitaliy_5]

Hi. Probably you sent custom offer before. Or it may be client that ordered some days ago but completed requirements recently.

[tracybarnhart]

Hi Tracy,

I am looking at my phone app and trying to find an answer for you. I went to your gig page and I can see your gigs, but there is no way to order any of them. :thinking:

Was it perhaps a repeat client that placed an order?

I must have sent her a custom quote before I left. That is about the only way the order could have gone through.

I just need to out figure how to do the extension request. Argh.

[vickiespencer]

Can you contact your buyer and explain the dilema you have and ask them to request an extension because you cannot from your phone app?

[jeanvictor]

I couldn’t find such a functionality on the mobile application but if you’re in a rush I would suggest that you use your mobile browser and then visit: https://www.fiverr.com/resolution/order/ORDERNUMBER/new

And choose to Extend the delivery time.

Good luck

[fonthaunt]

I couldn’t find such a functionality on the mobile application but if you’re in a rush I would suggest that you use your mobile browser and then visit: https://www.fiverr.com/resolution/order/ORDERNUMBER/new

And choose to Extend the delivery time.

Good luck

use your mobile browser …

And choose to Extend the delivery time.

This works. I have had to do this on various things that don’t work from within the app. (Great tip, @jeanvictor)

[brady_bear]

Yes, You can access fiverr on mobile browser and request to extend delivery time.

[shifan]

When accessing Fiverr from a mobile browser use the option Request Desktop Site from the browser.

This is a screenshot from the Firefox mobile for Android. You can see the option to tick. Hope this helps.