tracybarnhart Posted June 12, 2018 Share Posted June 12, 2018 I am set to out of the office because I am out of town and do not have access to a computer. The system allowed someone to place an order but I cannot meet the deadline because I will not be back in time. All I have access to is the app but I cannot find how to request an extension using the app. Does anyone know how to do this?I’m not even sure how I received an order when my gigs are inactive. This is really frustrating. Link to comment Share on other sites More sharing options...
vickiespencer Posted June 12, 2018 Share Posted June 12, 2018 Hi Tracy,I am looking at my phone app and trying to find an answer for you. I went to your gig page and I can see your gigs, but there is no way to order any of them. :thinking:Was it perhaps a repeat client that placed an order? Link to comment Share on other sites More sharing options...
creative_amber Posted June 12, 2018 Share Posted June 12, 2018 Hi Tracy…I also check my phone app and same here as vickiespencer says… Link to comment Share on other sites More sharing options...
vickiespencer Posted June 12, 2018 Share Posted June 12, 2018 Hi Tracy,I am looking at my phone app and trying to find an answer for you. I went to your gig page and I can see your gigs, but there is no way to order any of them. :thinking:Was it perhaps a repeat client that placed an order?I went to your gig pageThis was on my computer. Still checking out the phone app. Link to comment Share on other sites More sharing options...
vitaliy_5 Posted June 12, 2018 Share Posted June 12, 2018 Hi. Probably you sent custom offer before. Or it may be client that ordered some days ago but completed requirements recently. Link to comment Share on other sites More sharing options...
tracybarnhart Posted June 12, 2018 Author Share Posted June 12, 2018 Hi Tracy,I am looking at my phone app and trying to find an answer for you. I went to your gig page and I can see your gigs, but there is no way to order any of them. :thinking:Was it perhaps a repeat client that placed an order?I must have sent her a custom quote before I left. That is about the only way the order could have gone through.I just need to out figure how to do the extension request. Argh. Link to comment Share on other sites More sharing options...
vickiespencer Posted June 12, 2018 Share Posted June 12, 2018 Can you contact your buyer and explain the dilema you have and ask them to request an extension because you cannot from your phone app? Link to comment Share on other sites More sharing options...
jeanvictor Posted June 12, 2018 Share Posted June 12, 2018 I couldn’t find such a functionality on the mobile application but if you’re in a rush I would suggest that you use your mobile browser and then visit: https://www.fiverr.com/resolution/order/ORDERNUMBER/newAnd choose to Extend the delivery time.Good luck Link to comment Share on other sites More sharing options...
fonthaunt Posted June 13, 2018 Share Posted June 13, 2018 I couldn’t find such a functionality on the mobile application but if you’re in a rush I would suggest that you use your mobile browser and then visit: https://www.fiverr.com/resolution/order/ORDERNUMBER/newAnd choose to Extend the delivery time.Good luckuse your mobile browser …And choose to Extend the delivery time.This works. I have had to do this on various things that don’t work from within the app. (Great tip, @jeanvictor) Link to comment Share on other sites More sharing options...
brady_bear Posted June 13, 2018 Share Posted June 13, 2018 Yes, You can access fiverr on mobile browser and request to extend delivery time. Link to comment Share on other sites More sharing options...
shifan Posted June 13, 2018 Share Posted June 13, 2018 When accessing Fiverr from a mobile browser use the option Request Desktop Site from the browser.This is a screenshot from the Firefox mobile for Android. You can see the option to tick. Hope this helps. Link to comment Share on other sites More sharing options...
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