kierancarlos Posted June 11, 2018 Share Posted June 11, 2018 I just had a client who currently has an open order, message me (directly to my inbox, not connected to an order). He said that he has tried 3 times to message me (in the order chat), but the message won’t go through. I tried sending one back in the order chat, and when I hit submit, the page just reloaded without sending the message.I just tried to message another client in an active order… and I had the same problem. With this client, I can see they are online, and I’m expecting a reply from them… but there has been none, so I’m afraid that they are having the same problem.Any thoughts?(Note: I have opened a ticket with CS, I just wanted to jump on here also)Thanks! 5 Link to comment Share on other sites More sharing options...
insects44 Posted June 11, 2018 Share Posted June 11, 2018 I have not that problem, let us know what CS respond to you or what’s the way you fixed that problem. 1 Link to comment Share on other sites More sharing options...
mumar1991 Posted June 11, 2018 Share Posted June 11, 2018 I have not that problem, let us know what CS respond to you or what’s the way you fixed that problem.I also have the same problem. After clicking send button, the page reloads and message is not sent. 5 Link to comment Share on other sites More sharing options...
zstudiooo Posted June 11, 2018 Share Posted June 11, 2018 Hi, same problem here.What should we do now?I cannot send a message to my client.They are not receiving my messages. 2 Link to comment Share on other sites More sharing options...
kierancarlos Posted June 11, 2018 Author Share Posted June 11, 2018 I have not that problem, let us know what CS respond to you or what’s the way you fixed that problem.They said its an isolated case and its a problem on the buyer’s side.However, now I can not message ANY of my clients. It seems they can message me… but I can not message them in response.I’m opening another ticket. 4 Link to comment Share on other sites More sharing options...
tanasha84 Posted June 11, 2018 Share Posted June 11, 2018 I have this same problem too… it’s definitely not an isolated issue. Can you please provide an update when they give you an answer? 2 Link to comment Share on other sites More sharing options...
kierancarlos Posted June 11, 2018 Author Share Posted June 11, 2018 I have this same problem too… it’s definitely not an isolated issue. Can you please provide an update when they give you an answer?I’ve opened another ticket… Maybe everyone should also, so it pops up on their radar. It may get a deeper look and resolved faster. 🙂 1 Link to comment Share on other sites More sharing options...
tanasha84 Posted June 11, 2018 Share Posted June 11, 2018 I saw this solution for another problem on the site, and it worked for me - click Ctrl +F5. It refreshes the page, and it fixed the issue for me. 1 Link to comment Share on other sites More sharing options...
kierancarlos Posted June 11, 2018 Author Share Posted June 11, 2018 Hi, same problem here.What should we do now?I cannot send a message to my client.They are not receiving my messages.Open a Tick with Customer Support. Link them to this forum also. 1 Link to comment Share on other sites More sharing options...
kierancarlos Posted June 11, 2018 Author Share Posted June 11, 2018 I saw this solution for another problem on the site, and it worked for me - click Ctrl +F5. It refreshes the page, and it fixed the issue for me.no luck with this idea 1 Link to comment Share on other sites More sharing options...
kierancarlos Posted June 11, 2018 Author Share Posted June 11, 2018 I have figured out that you can still send messages directly to their inbox, separate to the order chat. I have messaged them letting them know of the current situation, and hoping that CS fixes this ASAP! At least we can make contact with them through the inbox, and they are not left in the dark!Next issue is hoping that this doesn’t affect response times 1 Link to comment Share on other sites More sharing options...
cornishseo Posted January 30, 2019 Share Posted January 30, 2019 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged)Hello,Yes at current there appears to be a bug in the messaging system, deliveries etc…If everyone reports this directly to CS rather than on these forums maybe it will be resolved quicker. 1 Link to comment Share on other sites More sharing options...
christinartnd Posted January 30, 2019 Share Posted January 30, 2019 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged)you’re not losing money. its a current bug on the entire website, it’ll be resolved lol 1 Link to comment Share on other sites More sharing options...
videosintromore Posted January 30, 2019 Share Posted January 30, 2019 you’re not losing money. its a current bug on the entire website, it’ll be resolved lolThank You So Much For Telling Me I Didn’t Know That I Feel A Lot Better Now So Thank You 1 Link to comment Share on other sites More sharing options...
christinartnd Posted January 30, 2019 Share Posted January 30, 2019 Thank You So Much For Telling Me I Didn’t Know That I Feel A Lot Better Now So Thank YouNo problem, it’s only temporary! 2 Link to comment Share on other sites More sharing options...
cornishseo Posted January 30, 2019 Share Posted January 30, 2019 Hello,This issue is now RESOLVED for me. 1 Link to comment Share on other sites More sharing options...
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