fiverrmaster1 Posted May 29, 2018 Share Posted May 29, 2018 Hi everybody,In this post, I will share the maltreatment and the unprofessional support responses I had this week on fiverr.But, let me explain what is happened.First of all, A buyer contacted me to do some email development work.I responded with the message you see on the picture bellow :In that message response. I did not share any portfolio links, or external links for my profile.I just showed my expertise.Suddenly, Fiverr dropped my account to level 1I contacted the support to explain why to me. And, state that on the fiverr TOS page.The ticket marked as solved without any response !What do you think on this ? Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 29, 2018 Share Posted May 29, 2018 You mentioned one of Fiverr’s competitors in your message. Why would you think Fiverr would approve?You’ll find a list of approved URLs here, at the bottom of the page. ☀️https://sellers.fiverr.com/en/article/seller-faqs 9 Link to comment Share on other sites More sharing options...
uk1000 Posted May 29, 2018 Share Posted May 29, 2018 Maybe the message was automatically flagged because of the word “email”, and maybe because of the other site mentioned. Maybe the trust and safety team then looked at it and decided to block it?They might have incorrectly assumed the word “email” was about communicating outside Fiverr, but mentioning the competing site might have been against the terms of service about " circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted". Maybe they thought by saying you were available for projects on the competing site you were allowing the user to “circumvent the Fiverr platform” and order long term projects from you there? 2 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 29, 2018 Share Posted May 29, 2018 Maybe the message was automatically flagged because of the word “email”, and maybe because of the other site mentioned. Maybe the trust and safety team then looked at it and decided to block it?They might have incorrectly assumed the word “email” was about communicating outside Fiverr, but mentioning the competing site might have been against the terms of service about " circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted". Maybe they thought by saying you were available for projects on the competing site you were allowing the user to “circumvent the Fiverr platform” and order long term projects from you there?I think it was probably the bit about taking on long term projects on **work dot com that did it - sounds like an invitation to do just that. 5 Link to comment Share on other sites More sharing options...
catwriter Posted May 29, 2018 Share Posted May 29, 2018 I think it was probably the bit about taking on long term projects on **work dot com that did it - sounds like an invitation to do just that.I think it was probably the bit about taking on long term projects on **work dot com that did it - sounds like an invitation to do just that.I agree, it looks like offering to work with the buyer on another platform. Fiverr doesn’t like that, because if you take your business elsewhere, they don’t get their 20%. 4 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 29, 2018 Share Posted May 29, 2018 (post withdrawn by author, will be automatically deleted in 24 hours unless flagged) Link to comment Share on other sites More sharing options...
toaufik Posted May 29, 2018 Share Posted May 29, 2018 you are currently working on Fiverr and said you take full time project on upwork. why fiverr will approve this.You mentioned another marketplace which is Fiverrs competitor and outside of Fiverr. According to Fiverr TOS, contacting outside of Fiverr is not allowed.That’s why you are block from messaging. 🙂 1 Link to comment Share on other sites More sharing options...
fiverrmaster1 Posted May 29, 2018 Author Share Posted May 29, 2018 I think it was probably the bit about taking on long term projects on **work dot com that did it - sounds like an invitation to do just that.I did not mention my upwork profile link there.That is really weird from Fiverr. I see it as an unprofessional move. Link to comment Share on other sites More sharing options...
fiverrmaster1 Posted May 29, 2018 Author Share Posted May 29, 2018 you are currently working on Fiverr and said you take full time project on upwork. why fiverr will approve this.You mentioned another marketplace which is Fiverrs competitor and outside of Fiverr. According to Fiverr TOS, contacting outside of Fiverr is not allowed.That’s why you are block from messaging. 🙂 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 29, 2018 Share Posted May 29, 2018 I did not mention my upwork profile link there.That is really weird from Fiverr. I see it as an unprofessional move.You don’t need to mention your link - you just said the website name - it’s in the screenshot you posted. 6 Link to comment Share on other sites More sharing options...
toaufik Posted May 29, 2018 Share Posted May 29, 2018 I am not blocked from messaging 🙂first you are block from messaging to your client then your level dropped. see your profile if you got any warnings from fiverr. Link to comment Share on other sites More sharing options...
daviddoer Posted May 29, 2018 Share Posted May 29, 2018 I did not mention my upwork profile link there.That is really weird from Fiverr. I see it as an unprofessional move.yeaaaaah about that. definitely not gonna fly with fiverr promoting to someone that you work with another freelance service.I do think it’s annoying that a warning comes up every time I use the word “pay,” “email,” etc.Sorry, name’s not checking out 4 Link to comment Share on other sites More sharing options...
fiverrmaster1 Posted May 29, 2018 Author Share Posted May 29, 2018 I think it was probably the bit about taking on long term projects on **work dot com that did it - sounds like an invitation to do just that.I agree, it looks like offering to work with the buyer on another platform. Fiverr doesn’t like that, because if you take your business elsewhere, they don’t get their 20%.Wow! I did not mention my upwork profile there. It is not an invitation. Link to comment Share on other sites More sharing options...
catwriter Posted May 29, 2018 Share Posted May 29, 2018 I did not mention my upwork profile link there.That is really weird from Fiverr. I see it as an unprofessional move.I did not mention my upwork profile link there.You said that you were available for long term work on upwork. Why would you even mention another platform? 4 Link to comment Share on other sites More sharing options...
cyaxrex Posted May 29, 2018 Share Posted May 29, 2018 Just to be objective about this. I don’t think it is at all fair for Fiverr to demote a seller or even flag a message, simply for mentioning a competing site.I have a buyer who orders semi-repeatedly, who started their first ever communication with me with:**Hi **We used to work together on PPH! Are you taking orders here now and available?Links to outside competitors? Yes, these should be prohibited. However, since Fiverr uses automated algorithms to flag seller messages, mere passing mentions of competitors is going a bit overboard. 2 Link to comment Share on other sites More sharing options...
eoinfinnegan Posted May 29, 2018 Share Posted May 29, 2018 Sorry but I would do the same if I was working for CS. It completely seems like you were trying to get the client to find you on Upwork for long term work.The message was flagged for review because of some of the words used and when they saw that message they read the same way I do. 8 Link to comment Share on other sites More sharing options...
daviddoer Posted May 29, 2018 Share Posted May 29, 2018 Wow! I did not mention my upwork profile there. It is not an invitation.you are making excuses, it sounds very much like an invitation to me. Best to accept that mentioning how you are available for work outside of fiverr isn’t going to work and move forward. 6 Link to comment Share on other sites More sharing options...
loganstover Posted May 29, 2018 Share Posted May 29, 2018 Wow! I did not mention my upwork profile there. It is not an invitation.Wow! I did not mention my upwork profile there. It is not an invitation.I stopped counting at 14 people who have all said the same thing, so… 5 Link to comment Share on other sites More sharing options...
legacine Posted May 29, 2018 Share Posted May 29, 2018 Hi everybody,In this post, I will share the maltreatment and the unprofessional support responses I had this week on fiverr.But, let me explain what is happened.First of all, A buyer contacted me to do some email development work.I responded with the message you see on the picture bellow :screenshot.png800×544 106 KBIn that message response. I did not share any portfolio links, or external links for my profile.I just showed my expertise.Suddenly, Fiverr dropped my account to level 1I contacted the support to explain why to me. And, state that on the fiverr TOS page.The ticket marked as solved without any response !What do you think on this ?What do you think on this ?I think you shot yourself in the foot by mentioning one of Fiverr’s competitors by name (it doesn’t matter whether you did so in an inviting manner).Learn from this. 3 Link to comment Share on other sites More sharing options...
dilshansocial Posted May 10, 2020 Share Posted May 10, 2020 same thing happened for me today! i suddenly deleted the chat permanently . is it okay , am a new seller on fiverr . i metion to check my upwork profile to the buyer, will it affect for my profile ? Link to comment Share on other sites More sharing options...
anika09 Posted May 10, 2020 Share Posted May 10, 2020 same thing happened for me today! i suddenly deleted the chat permanently . is it okay , am a new seller on fiverr . i metion to check my upwork profile to the buyer, will it affect for my profile ?Hi,If you have read the above discussion you will understand that your profile is in the danger zone now.😦 Link to comment Share on other sites More sharing options...
donnovan86 Posted May 10, 2020 Share Posted May 10, 2020 Pretty much accounts get flagged or even removed if you talk about competitors. Why would you do that?? Create a powerful account here, show examples with pictures or deliverables and so on. If you talk about competitors then you are automatically in trouble. Link to comment Share on other sites More sharing options...
aprampar Posted May 10, 2020 Share Posted May 10, 2020 The title of this post is comical because personally I feel like it’s the best platform for freelancers and the CS here is pretty damn good and like every other corporation they’re gonna expect sellers to follow their rules…no point in fuming on forum when you gave yourself the ax. Link to comment Share on other sites More sharing options...
wp_kid Posted May 10, 2020 Share Posted May 10, 2020 Older Thread - Closed to New Comments. Link to comment Share on other sites More sharing options...
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