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I can't claim my payment!


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I have just withdrawn an amount of money from Fiverr through PayPal. I got an email which says: “Claim your money”. After I click on it, it says: " log in or sign up to claim your money". After all of this, my balance is still the same and the money didn’t come in my PayPal account! I tried this for more than 2 days and I have not received anything yet!
What should I do?

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