misscrystal Posted May 13, 2018 Share Posted May 13, 2018 We cannot see previous tickets or open tickets now on customer support.So if we need to add something to an open ticket we cannot. We also can’t see a list of old tickets or open tickets.This began after the maintenance tonight. 2 Link to comment Share on other sites More sharing options...
mmh4560 Posted May 13, 2018 Share Posted May 13, 2018 We cannot see previous tickets or open tickets now on customer support.So if we need to add something to an open ticket we cannot. We also can’t see a list of old tickets or open tickets.This began after the maintenance tonight.This began after the maintenance tonight.I think this bug was starting 2 days ago. Like I said, a new system makes me confused, because I don’t know where to find some unresolved support tickets. Anybody helps? Thank you, We cannot see previous ticketsIt’s working in my site but I can’t create new ticket. 1 Link to comment Share on other sites More sharing options...
ssj1236 Posted May 13, 2018 Share Posted May 13, 2018 We cannot see previous tickets or open tickets now on customer support.So if we need to add something to an open ticket we cannot. We also can’t see a list of old tickets or open tickets.This began after the maintenance tonight.This began after the maintenance tonight.Unfortunately, no. I checked the ticket page yesterday after a little issue. It was this way before the maintenance. 2 Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2018 Author Share Posted May 13, 2018 This began after the maintenance tonight.Unfortunately, no. I checked the ticket page yesterday after a little issue. It was this way before the maintenance.Ok then it was before maintenance. I hope they put the link to our old tickets on that page.Thank you fonthaunt for mentioning this link to our old tickets:https://fiverr.zendesk.com/hc/en-us/requests 3 1 Link to comment Share on other sites More sharing options...
mumar1991 Posted May 13, 2018 Share Posted May 13, 2018 Same issue with me, too. I have submitted a ticket 4 days ago and still waiting for the response. I can’t find my submitted tickets. 1 Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2018 Author Share Posted May 13, 2018 Same issue with me, too. I have submitted a ticket 4 days ago and still waiting for the response. I can’t find my submitted tickets.Did you try that link to them?https://fiverr.zendesk.com/hc/en-us/requests 3 1 Link to comment Share on other sites More sharing options...
mumar1991 Posted May 13, 2018 Share Posted May 13, 2018 Did you try that link to them?https://fiverr.zendesk.com/hc/en-us/requests 3Yes, I have tried that link. It allows to submit only new request. Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2018 Author Share Posted May 13, 2018 Yes, I have tried that link. It allows to submit only new request.It works for me. Sorry it seems to only work for some. I hope this gets solved. Link to comment Share on other sites More sharing options...
fonthaunt Posted May 17, 2018 Share Posted May 17, 2018 The ticketing system should be fixed now, everyone. Re-check thelink and you should either get logged in automatically or see the screen shown in the image below. If you don’t see it at first, clear your cache and cookies and try again and it should work. Feedback is welcome so we can’t notify staff if it does or doesn’t work for everyone after those steps.https://fiverr.zendesk.com/hc/en-us/requests 5 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 17, 2018 Share Posted May 17, 2018 The ticketing system should be fixed now, everyone. Re-check thelink and you should either get logged in automatically or see the screen shown in the image below. If you don’t see it at first, clear your cache and cookies and try again and it should work. Feedback is welcome so we can’t notify staff if it does or doesn’t work for everyone after those steps.image.png913×477 20.6 KBhttps://fiverr.zendesk.com/hc/en-us/requestsThank you so much @fonthaunt - a solution that works! 🙂 1 Link to comment Share on other sites More sharing options...
nikavoice Posted May 17, 2018 Share Posted May 17, 2018 The ticketing system should be fixed now, everyone. Re-check thelink and you should either get logged in automatically or see the screen shown in the image below. If you don’t see it at first, clear your cache and cookies and try again and it should work. Feedback is welcome so we can’t notify staff if it does or doesn’t work for everyone after those steps.image.png913×477 20.6 KBhttps://fiverr.zendesk.com/hc/en-us/requestsYAY 😍It works! I didn’t have to clear my cache or anything.Clicking on contact support then clicking on the carrot 🔻Thank you, Maddie! :hugs: 1 Link to comment Share on other sites More sharing options...
fonthaunt Posted May 17, 2018 Share Posted May 17, 2018 YAY 😍It works! I didn’t have to clear my cache or anything.Clicking on contact support then clicking on the carrot 🔻Thank you, Maddie! :hugs: 2 Link to comment Share on other sites More sharing options...
loganstover Posted May 17, 2018 Share Posted May 17, 2018 YAY 😍It works! I didn’t have to clear my cache or anything.Clicking on contact support then clicking on the carrot 🔻Thank you, Maddie! :hugs:I just woke up from taking a 💤 napWhy doesn’t this surprise me? 1 Link to comment Share on other sites More sharing options...
nikavoice Posted May 17, 2018 Share Posted May 17, 2018 Thanks really goes to the Fiverr techs, we just tried to get the info from this thread to them. I am happy to be the bearer of good news, though! 🙂Thanks really goes to the Fiverr techs, we just tried to get the info from this thread to them. I am happy to be the bearer of good news, though! 🙂Maybe you’re secretly apart of the world-class 🛠️Either way, I applaud :clap:t4: Fiverr Tech guys~n~gals for fixing this thingy. 😎 nikavoice:I just woke up from taking a 💤 napWhy doesn’t this surprise me?Um, how so? 😁A gotta get my beauty naps in yanno. 2 Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now