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We cannot see our previous tickets or active tickets on customer support site [MOD: Please RECHECK Now]


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We cannot see previous tickets or open tickets now on customer support.

So if we need to add something to an open ticket we cannot. We also can’t see a list of old tickets or open tickets.

This began after the maintenance tonight.

This began after the maintenance tonight.

I think this bug was starting 2 days ago.

pic.thumb.jpg.7e722790070f7851aa77e6f67311d090.jpgLike I said, a new system makes me confused, because I don’t know where to find some unresolved support tickets. Anybody helps? Thank you,

We cannot see previous tickets

It’s working in my site but I can’t create new ticket.

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We cannot see previous tickets or open tickets now on customer support.

So if we need to add something to an open ticket we cannot. We also can’t see a list of old tickets or open tickets.

This began after the maintenance tonight.

This began after the maintenance tonight.

Unfortunately, no. I checked the ticket page yesterday after a little issue. It was this way before the maintenance.

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This began after the maintenance tonight.

Unfortunately, no. I checked the ticket page yesterday after a little issue. It was this way before the maintenance.

Ok then it was before maintenance. I hope they put the link to our old tickets on that page.

Thank you fonthaunt for mentioning this link to our old tickets:

https://fiverr.zendesk.com/hc/en-us/requests 3

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The ticketing system should be fixed now, everyone. Re-check thelink and you should either get logged in automatically or see the screen shown in the image below. If you don’t see it at first, clear your cache and cookies and try again and it should work. Feedback is welcome so we can’t notify staff if it does or doesn’t work for everyone after those steps.

image.png.966f0b670bec106b2db190a47d722814.png

https://fiverr.zendesk.com/hc/en-us/requests
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The ticketing system should be fixed now, everyone. Re-check thelink and you should either get logged in automatically or see the screen shown in the image below. If you don’t see it at first, clear your cache and cookies and try again and it should work. Feedback is welcome so we can’t notify staff if it does or doesn’t work for everyone after those steps.

https://fiverr.zendesk.com/hc/en-us/requests

Thank you so much @fonthaunt - a solution that works! 🙂

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The ticketing system should be fixed now, everyone. Re-check thelink and you should either get logged in automatically or see the screen shown in the image below. If you don’t see it at first, clear your cache and cookies and try again and it should work. Feedback is welcome so we can’t notify staff if it does or doesn’t work for everyone after those steps.

https://fiverr.zendesk.com/hc/en-us/requests

YAY 😍

willsmithdance.gif.c3d95eddfc1243e97525fe032eec7bdf.gif

It works! I didn’t have to clear my cache or anything.

Clicking on contact support then clicking on the carrot 🔻

Thank you, Maddie! :hugs:

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Thanks really goes to the Fiverr techs, we just tried to get the info from this thread to them. I am happy to be the bearer of good news, though! 🙂

Thanks really goes to the Fiverr techs, we just tried to get the info from this thread to them. I am happy to be the bearer of good news, though! 🙂

Maybe you’re secretly apart of the world-class 🛠️

Either way, I applaud :clap:t4: Fiverr Tech guys~n~gals for fixing this thingy. 😎


89966_1.png nikavoice:

I just woke up from taking a 💤 nap

Why doesn’t this surprise me?

Um, how so? 😁

A gotta get my beauty naps in yanno.

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