daisydesigns Posted May 10, 2018 Share Posted May 10, 2018 Like I said, a new system makes me confused, because I don’t know where to find some unresolved support tickets.Anybody helps?Thank you, 1 Link to comment Share on other sites More sharing options...
cldisplay_seo Posted May 10, 2018 Share Posted May 10, 2018 Unable to find tickets Link to comment Share on other sites More sharing options...
nikavoice Posted May 10, 2018 Share Posted May 10, 2018 Whoa! I just noticed this new change… Searching for my old tickets. 😬 Link to comment Share on other sites More sharing options...
paulmaplesden Posted May 10, 2018 Share Posted May 10, 2018 You should receive an email when you raise a support ticket, so search in your email archives. Failing that, if there’s something specific you need, try contacting customer support. 2 Link to comment Share on other sites More sharing options...
nikavoice Posted May 10, 2018 Share Posted May 10, 2018 So, I tried logging into Zendesk via an email ticket. But, it re-directed me back to the page as shown in the screenshot.https://fiverr.zendesk.com/hc/en-us/requests/new 1 Link to comment Share on other sites More sharing options...
thecreativeguys Posted May 10, 2018 Share Posted May 10, 2018 The Support system isn’t working. If I click on my support ID it brings me to the “new request” page.It’s been like this for a few months. I wonder what this new design will bring. Link to comment Share on other sites More sharing options...
mmh4560 Posted May 10, 2018 Share Posted May 10, 2018 It’s confusing 😦If I lose my old tickets I will lose some memory. Link to comment Share on other sites More sharing options...
daisydesigns Posted May 10, 2018 Author Share Posted May 10, 2018 According to my opinion, Fiverr always gives some new updates on this system and these changes make me uncomfortable:A new dashboardA new mailboxNow, a new support systemI don’t think they are helpful. In contrast, I think it’s very complex, uncomfortable, not clearly to see or to track.How about your opinion? 1 Link to comment Share on other sites More sharing options...
cldisplay_seo Posted May 10, 2018 Share Posted May 10, 2018 Why fiverr developer not checking before launch new updates 2 Link to comment Share on other sites More sharing options...
nikavoice Posted May 10, 2018 Share Posted May 10, 2018 Luckily, we have copies of our old tickets (Email Service Provider). However, it would be nice to have them readily available via our account. 1 Link to comment Share on other sites More sharing options...
fonthaunt Posted May 10, 2018 Share Posted May 10, 2018 Luckily, we have copies of our old tickets (Email Service Provider). However, it would be nice to have them readily available via our account.Try this and see if it works:https://fiverr.zendesk.com/hc/en-us/requests 2 Link to comment Share on other sites More sharing options...
nikavoice Posted May 10, 2018 Share Posted May 10, 2018 Try this and see if it works:https://fiverr.zendesk.com/hc/en-us/requestsTried it Maddie… It didn’t work! 😩Maybe if I create a new ticket, perhaps something will appear?! LOL. :rofl: 1 Link to comment Share on other sites More sharing options...
thecreativeguys Posted May 10, 2018 Share Posted May 10, 2018 Try this and see if it works:https://fiverr.zendesk.com/hc/en-us/requestsIt worked for me on mobile. Haven’t tried it on desktop. Link to comment Share on other sites More sharing options...
fonthaunt Posted May 11, 2018 Share Posted May 11, 2018 Tried it Maddie… It didn’t work! 😩Maybe if I create a new ticket, perhaps something will appear?! LOL. :rofl:I don’t know, Nika. That link works for me every time on desktop and mobile, and it shows all my old tickets. I do have to click Sign In at the top right after going to https://fiverr.zendesk.com/hc/en-us/requests and then I use my regular Fiverr login. I just stumbled onto it.I’m glad it worked for you, @thecreativeguys! At least that confirms that it might work for some others. 2 Link to comment Share on other sites More sharing options...
nikavoice Posted May 11, 2018 Share Posted May 11, 2018 I don’t know, Nika. That link works for me every time on desktop and mobile, and it shows all my old tickets. I do have to click Sign In at the top right after going to https://fiverr.zendesk.com/hc/en-us/requests and then I use my regular Fiverr login. I just stumbled onto it.I’m glad it worked for you, @thecreativeguys! At least that confirms that it might work for some others.I don’t know, Nika. That link works for me every time on desktop and mobile, and it shows all my old tickets.Thanks, Maddie!I’ll try again in the AM on my 📱Now, it’s time for me to count sheep. 🐑 Link to comment Share on other sites More sharing options...
daisydesigns Posted May 11, 2018 Author Share Posted May 11, 2018 How can I get back to the old support page? How can I see some old requests? Link to comment Share on other sites More sharing options...
carineb Posted May 11, 2018 Share Posted May 11, 2018 I had the same problem yesterday so I opened a new ticket and after I sent this new message I was able to see my previous tickets.So fun !I wonder if I will have to send them a “show me my previous tickets” message each time I want to access to the old conversations with CS. :rofl: Link to comment Share on other sites More sharing options...
fonthaunt Posted May 11, 2018 Share Posted May 11, 2018 How can I get back to the old support page? How can I see some old requests?Did you try this link? https://fiverr.zendesk.com/hc/en-us/requestsNote: It ONLY works if you also sign in. The sign in link is in the upper right corner. Link to comment Share on other sites More sharing options...
daisydesigns Posted May 12, 2018 Author Share Posted May 12, 2018 Did you try this link? https://fiverr.zendesk.com/hc/en-us/requestsNote: It ONLY works if you also sign in. The sign in link is in the upper right corner.Hi,When I sign in, it automatically goes to the new support page, not old one. 1 Link to comment Share on other sites More sharing options...
fonthaunt Posted May 12, 2018 Share Posted May 12, 2018 Hi,When I sign in, it automatically goes to the new support page, not old one.I don’t know, then. It works for me for some reason, as long as I stay signed in and refresh the Requests link. So far it has worked for one other person in the thread but no one else. :woman_shrugging: 1 Link to comment Share on other sites More sharing options...
daisydesigns Posted May 15, 2018 Author Share Posted May 15, 2018 OK, I tried to do an instruction in this thread, I created a new ticket to ask a support. Then, I can see my old tickets.However, when I clicked on one of these 2 tickets to read, it automatically went to a new page.It means that I cannot read my all tickets.I try to open them on my computer as well as my smartphone, but it’s useless.How can I do now? I cannot contact Fiverr support. 2 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 15, 2018 Share Posted May 15, 2018 OK, I tried to do an instruction in this thread, I created a new ticket to ask a support. Then, I can see my old tickets.1.jpg2400×1162 247 KBHowever, when I clicked on one of these 2 tickets to read, it automatically went to a new page.2.jpg2400×1027 133 KBIt means that I cannot read my all tickets.I try to open them on my computer as well as my smartphone, but it’s useless.How can I do now? I cannot contact Fiverr support.Same for me!I submitted a ticket (I think) - it then took me to a page where I could see a list of my old tickets. When I clicked on any of those it simply opened a new ticket up. I didn’t get an email confirmation of my ‘new’ ticket, I don’t know if it was sent/received or not.Do I send another ticket to find out if they got the first one? If they didn’t get the first one, would they get a second one?Wouldn’t mind but the ticket I wanted to send was about another possible bug, and all I’ve encountered is more bugs! 🐛 4 Link to comment Share on other sites More sharing options...
carineb Posted May 15, 2018 Share Posted May 15, 2018 Same for me!I submitted a ticket (I think) - it then took me to a page where I could see a list of my old tickets. When I clicked on any of those it simply opened a new ticket up. I didn’t get an email confirmation of my ‘new’ ticket, I don’t know if it was sent/received or not.Do I send another ticket to find out if they got the first one? If they didn’t get the first one, would they get a second one?Wouldn’t mind but the ticket I wanted to send was about another possible bug, and all I’ve encountered is more bugs! 🐛Same for me!I don’t know what’s happening. 1 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 15, 2018 Share Posted May 15, 2018 Same for me!I don’t know what’s happening.Ah well - at least I know it’s not just me, and you know it’s not just you! 🙂Not sure what to do now though…😟 1 Link to comment Share on other sites More sharing options...
nikavoice Posted May 15, 2018 Share Posted May 15, 2018 OK, I tried to do an instruction in this thread, I created a new ticket to ask a support. Then, I can see my old tickets.1.jpg2400×1162 247 KBHowever, when I clicked on one of these 2 tickets to read, it automatically went to a new page.2.jpg2400×1027 133 KBIt means that I cannot read my all tickets.I try to open them on my computer as well as my smartphone, but it’s useless.How can I do now? I cannot contact Fiverr support.Thanks for the update!I’ve tried everything and nothing works. 😩 I’m still puzzled & confused why they would take away the linkage. 1 Link to comment Share on other sites More sharing options...
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