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Fiverr Password forgotten


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I have forgotten my fiverr password. I tried to recover it by click the forgot password option , but every time I get the email , when I open the link this message appears :

> You seem to be unable to receive the verification code. There might be a problem with your network connectivity.*
**> **
> Please try again later.
**> **
*> Please verify that your phone is connected to your network and restart your phone before trying again.

I don’t know why this is happening , although my phone was registered on my fiverr account

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