I lost my level 1(

[fast_editing]

that’s good 😉 try to improve

[twistedweb123]

In terms of average, that would be 64.30 / 13 = 4.94. Unless other orders have rated you lower, your rating should be 4.9 and your account shouldn’t be demoted.

This is assuming all the orders happened in the last 60 days 🙂 She has only 2 rating in the last 60 days.

14.3 / 3 = 4.76

True, I assumed she was talking last 60 days when the totals were provided.

[power_design]

You can contact the buyer and ask him/her maybe was a mistake, or maybe you can make something for free or with discount for 5 stars.

You can contact the buyer and ask him/her maybe was a mistake, or maybe you can make something for free or with discount for 5 stars.

This may violate the TOS and you may get a warning to your account.

Also, I know of case that after a seller asking the buyer to change the review from 4-star to 5-star, the buyer was angry and he changed it to 1 star.

While I think that the 4.8 rating should be changed to something more reasonable, say, 4.5, you shouldn’t intervene buyer’s experience - unless they mistake 1 start with 5 star.

[somaginer1996]

You can contact the buyer and ask him/her maybe was a mistake, or maybe you can make something for free or with discount for 5 stars.

This may violate the TOS and you may get a warning to your account.

Also, I know of case that after a seller asking the buyer to change the review from 4-star to 5-star, the buyer was angry and he changed it to 1 star.

While I think that the 4.8 rating should be changed to something more reasonable, say, 4.5, you shouldn’t intervene buyer’s experience - unless they mistake 1 start with 5 star.

I think that if it was a mistake then it’s not so unfair to ask them to change it–for example, if they said “Perfect work” or something and left a less than five star review.

As long as it wasn’t that they didn’t like your work and you harassed them, it should be fine.

[power_design]

I think that if it was a mistake then it’s not so unfair to ask them to change it–for example, if they said “Perfect work” or something and left a less than five star review.

As long as it wasn’t that they didn’t like your work and you harassed them, it should be fine.

From the rating he left, I don’t think it’s a mistake. Clearly he was happy with the seller’s communication but the service may leave something to be desired; that’s why he took off 1 star.

In some cases, some buyers have their own standard - in which there’s nothing perfect. A 4 star is the highest rating they will rate. Recently I had a 4-star review; the buyer said he and his team were extremely happy and he event gave a tip. Still, it’s 4-star for everything despite my communication was perfect and I did my best to provide my service.

[somaginer1996]

From the rating he left, I don’t think it’s a mistake. Clearly he was happy with the seller’s communication but the service may leave something to be desired; that’s why he took off 1 star.

In some cases, some buyers have their own standard - in which there’s nothing perfect. A 4 star is the highest rating they will rate. Recently I had a 4-star review; the buyer said he and his team were extremely happy and he event gave a tip. Still, it’s 4-star for everything despite my communication was perfect and I did my best to provide my service.

Yeah, it just seems like a strange rating when the buyer says that he’ll be happy to buy again. I’ve had buyers make mistakes on that front before, so I’m not completely surprised by that.

[kaiser_coder]

It’s really unfortunate. They don’t know what will be the affect of it. But u need to communicate to client for withdrawal review.

[riyrigraphics]

You can contact the buyer and ask him/her maybe was a mistake, or maybe you can make something for free or with discount for 5 stars.

This may violate the TOS and you may get a warning to your account.

Also, I know of case that after a seller asking the buyer to change the review from 4-star to 5-star, the buyer was angry and he changed it to 1 star.

While I think that the 4.8 rating should be changed to something more reasonable, say, 4.5, you shouldn’t intervene buyer’s experience - unless they mistake 1 start with 5 star.

If the conversation was great with that buyer, and you give him a discount on the next order, i don’t know how this would be a problem?! You make him a favor and he gives you a favor back.

[newsmike]

That’s just averages. but because of one evaluation.

all the rest I have 5 stars

That’s just averages. but because of one evaluation.

all the rest I have 5 stars

I think I see the problem. With the exception of the latest 2 reviews, the rest are all over 3 months old. You only have 2 reviews that would have been counted in the last 60 day cycle for evaluation. One at 5 stars and one at 4.3, so this makes sense.

5+4.3 = 9.3 / 2 equals 4.65

On your analytics page, fiverr has actually rounded the 4.65 up to a 4.7

[epiphanyanimati]

Wow, I didn’t know that ratings can be put in decimals. 4.3 stars that’s weird. I was of the notion that stars are whole numbers ranging from 1 to 5.

No but there are 3 categories for five stars.

As you can see in the screenshot.

Since he rated her four stars for two categories, that’s a total of 15 stars (5 stars times 3 categories) -2 stars(because he rated here four stars in 2 categories…

Which is 13/15= 0.866666666666.

You then multiply this number by five to take the average and you get 4.333333 or 4.3

[signonic]

thank you all, I agree that the buyer can give any estimate, but such an event as this one should not so affect the rating. if the work is done qualitatively and well - why do I lose the level? it seems to me that the site policy should take into account such situations.

[somaginer1996]

thank you all, I agree that the buyer can give any estimate, but such an event as this one should not so affect the rating. if the work is done qualitatively and well - why do I lose the level? it seems to me that the site policy should take into account such situations.

That seems good in theory, but how would one put that into practice? Would CS have to review every review to make sure it was given accurately?

Unfortunately sometimes we just have to deal.

[akinsolaidnoble]

I lost my level one due to delivery rate which was caused by revision so sad. Also it has affected my gig ranking from last row first page to no where meaning NO ORDERS!

[jonbaas]

I lost my level one due to delivery rate which was caused by revision so sad. Also it has affected my gig ranking from last row first page to no where meaning NO ORDERS!

I lost my level one due to delivery rate which was caused by revision so sad. Also it has affected my gig ranking from last row first page to no where meaning NO ORDERS!

Why are you relying on only the Buyers Request section for all of your sales? If you aren’t obtaining sales on Fiverr, then maybe you need to bet busy learning how to market off of Fiverr. You have complete control over the success of your gigs. It is not Fiverr’s fault if you have no orders.

[signonic]

I lost my level one due to delivery rate which was caused by revision so sad. Also it has affected my gig ranking from last row first page to no where meaning NO ORDERS!

Why are you relying on only the Buyers Request section for all of your sales? If you aren’t obtaining sales on Fiverr, then maybe you need to bet busy learning how to market off of Fiverr. You have complete control over the success of your gigs. It is not Fiverr’s fault if you have no orders.

I totally agree! although I’m not advertised anywhere and I do not know where it can be done, but buyers find me somehow and then come back more than once.

while enough, because I do not plan to work here full time at this stage.

and by the time I want, I hope I will already have a top rating))

[davidstrongvo]

During your initial communications with a client, you may put a small piece about how hard you try to give 100% customer satisfaction and how important your ratings are to you. You might then mention that when the time comes to leave a rating, if they are not 100% satisfied to please contact you before leaving a rating and you will do what you can to rectify their problem. Just a suggestion, it is something that has worked for me on similar feedback based platforms. Some people never leave a 5 star rating. By explaining to them how important it is to you, it could influence their posting for a higher rating.

[susandesigns247]

unfair, because everything he liked, the work was done on time and with all the corrections, I was always in touch.

there is also a human factor - there are people who simply never put 5 stars. but why one such should influence my rating, when the work is done perfectly, I do not understand.

What i understand about rating is just that,its what the buyer willing to give a seller not by any mistake.

Thats what the buyer want to gives you,work harder on your next order and am sure it will cover up the bad rate.

[susandesigns247]

During your initial communications with a client, you may put a small piece about how hard you try to give 100% customer satisfaction and how important your ratings are to you. You might then mention that when the time comes to leave a rating, if they are not 100% satisfied to please contact you before leaving a rating and you will do what you can to rectify their problem. Just a suggestion, it is something that has worked for me on similar feedback based platforms. Some people never leave a 5 star rating. By explaining to them how important it is to you, it could influence their posting for a higher rating.

i support your word.

[signonic]

During your initial communications with a client, you may put a small piece about how hard you try to give 100% customer satisfaction and how important your ratings are to you. You might then mention that when the time comes to leave a rating, if they are not 100% satisfied to please contact you before leaving a rating and you will do what you can to rectify their problem. Just a suggestion, it is something that has worked for me on similar feedback based platforms. Some people never leave a 5 star rating. By explaining to them how important it is to you, it could influence their posting for a higher rating.

During your initial communications with a client, you may put a small piece about how hard you try to give 100% customer satisfaction and how important your ratings are to you. You might then mention that when the time comes to leave a rating, if they are not 100% satisfied to please contact you before leaving a rating and you will do what you can to rectify their problem. Just a suggestion, it is something that has worked for me on similar feedback based platforms. Some people never leave a 5 star rating. By explaining to them how important it is to you, it could influence their posting for a higher rating.

Thank you so much! Very good advice - I will do so!!

[goliwog]

You can contact the buyer and ask him/her maybe was a mistake, or maybe you can make something for free or with discount for 5 stars.

I think this is against the TOS asking a buyer to change the rating by offering something else.

[goliwog]

No but there are 3 categories for five stars.

As you can see in the screenshot.

Since he rated her four stars for two categories, that’s a total of 15 stars (5 stars times 3 categories) -2 stars(because he rated here four stars in 2 categories…

Which is 13/15= 0.866666666666.

You then multiply this number by five to take the average and you get 4.333333 or 4.3

or simply 13/3 = 4.333.

But as pointed by @newsmike, Fiverr only counted the rating for the last 60 days.

[dave_services]

You can contact the buyer and ask him/her maybe was a mistake, or maybe you can make something for free or with discount for 5 stars.

This may violate the TOS and you may get a warning to your account.

Also, I know of case that after a seller asking the buyer to change the review from 4-star to 5-star, the buyer was angry and he changed it to 1 star.

While I think that the 4.8 rating should be changed to something more reasonable, say, 4.5, you shouldn’t intervene buyer’s experience - unless they mistake 1 start with 5 star.

The request made by the seller in question in my own opinion is unprofessional and should be discouraged. Buyers should be left to have their own opinion about the services rendered to them without intervention by the seller. Although, some buyers are new and could always make mistakes.

[dave_services]

No but there are 3 categories for five stars.

As you can see in the screenshot.

Since he rated her four stars for two categories, that’s a total of 15 stars (5 stars times 3 categories) -2 stars(because he rated here four stars in 2 categories…

Which is 13/15= 0.866666666666.

You then multiply this number by five to take the average and you get 4.333333 or 4.3

Yeah. That’s true. Thanks.

[hafeez8888]

I am scared about my fiverr position.

[signonic]

Yes, I’m still wondering - now I have 4.8 - I again have 2 months to wait for my level?