dcfergerson Posted April 17, 2018 Share Posted April 17, 2018 My seller has sent me an image to show progress. I got to view it once, now every time I click on it I get “The image (web address) cannot be displayed because it contains errors.” So she resent the image. Same problem. Saved the image in another format. Same problem. I also can’t see it in another browser, and altho I can view a thumbnail in the phone app, I get ‘Download Failed’ every time I try to download any of the 3 copies she’s sent. 2 Link to comment Share on other sites More sharing options...
mmh4560 Posted April 17, 2018 Share Posted April 17, 2018 You can use another way. You can tell your seller to upload this file to any third party store (Google Drive or Dropbox) and send you a download link. 3 Link to comment Share on other sites More sharing options...
dcfergerson Posted April 18, 2018 Author Share Posted April 18, 2018 I mean, I appreciate the reply, but that doesn’t actually fix the problem with the website. 1 Link to comment Share on other sites More sharing options...
offlinehelpers Posted April 18, 2018 Share Posted April 18, 2018 I mean, I appreciate the reply, but that doesn’t actually fix the problem with the website.Looks like you might need to contact customer services:https://fiverr.zendesk.com/hc/en-us/requests/new 1 Link to comment Share on other sites More sharing options...
ahmedtonmoy Posted April 18, 2018 Share Posted April 18, 2018 I mean, I appreciate the reply, but that doesn’t actually fix the problem with the website.i hope some technical problem on computer Link to comment Share on other sites More sharing options...
misscrystal Posted April 18, 2018 Share Posted April 18, 2018 What is the extension type of the attachment? Link to comment Share on other sites More sharing options...
dcfergerson Posted April 18, 2018 Author Share Posted April 18, 2018 The first two times was sent as a jpg, third time as a png.I’ve never had issues with this seller and we’ve been working together for weeks. Now every image she’s shared in the current project gives this error. Link to comment Share on other sites More sharing options...
miiila Posted April 18, 2018 Share Posted April 18, 2018 The first two times was sent as a jpg, third time as a png.I’ve never had issues with this seller and we’ve been working together for weeks. Now every image she’s shared in the current project gives this error.A shot in the dark, but check the file name, just in case. I´ve once had a buyer who swore up and down they had sent a file yet I didn´t get it, and when I finally asked customer support for help, they found out that the filename contained 2x a “.”, which didn´t work, buyer renamed the file and it worked.But it could also be some technical glitch, of course. Customer Support would be the place to go then, the link was already posted above. 2 Link to comment Share on other sites More sharing options...
misscrystal Posted April 18, 2018 Share Posted April 18, 2018 Are you using Firefox? You can try using Chrome if so:There is a bug with Firefox (16.0.1) regarding viewing images. Sometimes FF says images “cannot be displayed because it contains errors.” Deleting cookies temporarily fixes the bug.Here is another possible explanation:the user transferred the images in ASCII mode instead of BINARY mode… Link to comment Share on other sites More sharing options...
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