eswarikamireddy Posted April 12, 2018 Share Posted April 12, 2018 Hi Fiverrites,I am a seller and suddenly today my positive rating showing severe drop than yesterday. It is showing 5%. I have most of my orders 5 star and very few 4+ star.Why is it showing like this? How it is calculated?Thanks and regardsEswari Link to comment Share on other sites More sharing options...
ocean7media Posted April 12, 2018 Share Posted April 12, 2018 Hi,might be there’s bug on the fiverr site.so contact cs.they will remove the bug . Link to comment Share on other sites More sharing options...
misscrystal Posted April 12, 2018 Share Posted April 12, 2018 Do you mean on your profile? That is normal, mine is like that too. Or if you mean on your analytics page you should ask customer support. Link to comment Share on other sites More sharing options...
i2on4ld Posted April 12, 2018 Share Posted April 12, 2018 Hello,…I also have this problem, yesterday my rating is fine, today i checked it drop to 4% Link to comment Share on other sites More sharing options...
misscrystal Posted April 12, 2018 Share Posted April 12, 2018 Hello,…I also have this problem, yesterday my rating is fine, today i checked it drop to 4%Which rating are you talking about? Where are you seeing this? Do you mean your rating on the analytics page? Link to comment Share on other sites More sharing options...
rahdil Posted April 12, 2018 Share Posted April 12, 2018 If you are talking about overall rating then there could be bug, contact to CS and let them know this issue that you are facing. Link to comment Share on other sites More sharing options...
emeraldawnn Posted April 12, 2018 Share Posted April 12, 2018 I’ve got the same problem on the app. Mine says 4% positive rating. On the Web Analytics, I’ve got a 4.9% rating. Has to be a bug on the app in my case. Link to comment Share on other sites More sharing options...
wayesparash Posted April 12, 2018 Share Posted April 12, 2018 Please contact customer support… Link to comment Share on other sites More sharing options...
sajedulshawon1 Posted April 12, 2018 Share Posted April 12, 2018 Same here I have more than 1300+ 5 star rating but it’s showing 4% positive rating Link to comment Share on other sites More sharing options...
eswarikamireddy Posted April 12, 2018 Author Share Posted April 12, 2018 Screenshot_20180412-144258.jpg1440×1154 212 KBSame here I have more than 1300+ 5 star rating but it’s showing 4% positive ratingExactly same but it’s 5% in green. Link to comment Share on other sites More sharing options...
miiila Posted April 12, 2018 Share Posted April 12, 2018 I have that too, maybe someone wanted to change that to 5 (as in 5*) but forgot to get rid of the %, and the red circles appear when sellers are under the 4.8 threshold? Link to comment Share on other sites More sharing options...
eswarikamireddy Posted April 12, 2018 Author Share Posted April 12, 2018 I have that too, maybe someone wanted to change that to 5 (as in 5*) but forgot to get rid of the %, and the red circles appear when sellers are under the 4.8 threshold?🙂 that also could happen. But it’s supposed to show percentage and it happened today only. I have raised a support ticket and waiting for their reply. If it gets resolved ,I will update it in the forum. Link to comment Share on other sites More sharing options...
sajedulshawon1 Posted April 12, 2018 Share Posted April 12, 2018 I have that too, maybe someone wanted to change that to 5 (as in 5*) but forgot to get rid of the %, and the red circles appear when sellers are under the 4.8 threshold?I have 1300+ positive rating average 5.0 Link to comment Share on other sites More sharing options...
miiila Posted April 12, 2018 Share Posted April 12, 2018 I have 1300+ positive rating average 5.0Okay, then it´s not that either, unless it´s the 60-day average of the level evaluation requirements which is being displayed? Well, either way, I hope eswarikamireddy will get a reply with an explanation of this bug. Link to comment Share on other sites More sharing options...
eswarikamireddy Posted April 12, 2018 Author Share Posted April 12, 2018 With the support team help, it got fixed. I should have tried this before raising a request. I hope it will work for you too with below steps.Thank you for following up. I apologize for the inconvenience caused. So we can help you further, could you please follow these steps:Go to your phone setting/Applications/FiverrClear Data, Clear CacheUninstall and reinstall the Application.Please, let us know if there is still issue present after these steps are done.If not, so that our Mobile developers can review the issue you are experiencing, can you forward the following info?iOS/Android Version (7.1, 7.1.3 etc.)iOS/Android Device (iPhone 4, 5, 5s, 5c, etc.)Is your device Jailbroken/Rooted??App version (You can find this out by going to Version History section on the Fiverr app in the App Store) Link to comment Share on other sites More sharing options...
miiila Posted April 12, 2018 Share Posted April 12, 2018 With the support team help, it got fixed. I should have tried this before raising a request. I hope it will work for you too with below steps.Thank you for following up. I apologize for the inconvenience caused. So we can help you further, could you please follow these steps:Go to your phone setting/Applications/FiverrClear Data, Clear CacheUninstall and reinstall the Application.Please, let us know if there is still issue present after these steps are done.If not, so that our Mobile developers can review the issue you are experiencing, can you forward the following info?iOS/Android Version (7.1, 7.1.3 etc.)iOS/Android Device (iPhone 4, 5, 5s, 5c, etc.)Is your device Jailbroken/Rooted??App version (You can find this out by going to Version History section on the Fiverr app in the App Store)Well, that worked, thank you! And seems my idea wasn´t that bad after all 😛Also, April 15… ? :thinking: Yep, SLD update lol. Link to comment Share on other sites More sharing options...
fogi Posted April 12, 2018 Share Posted April 12, 2018 Glad to seer I am not the only one! hope they solve the glitch Link to comment Share on other sites More sharing options...
eswarikamireddy Posted April 12, 2018 Author Share Posted April 12, 2018 Well, that worked, thank you! And seems my idea wasn´t that bad after all 😛rate.png310×691 18.9 KBAlso, April 15… ? :thinking: Yep, SLD update lol.Didn’t get you. April 15?I am going to celebrate my 1st anniversary with Fiverr in 3 days.😜Is that what you are looking there? Link to comment Share on other sites More sharing options...
miiila Posted April 12, 2018 Share Posted April 12, 2018 Didn’t get you. April 15?I am going to celebrate my 1st anniversary with Fiverr in 3 days.😜Is that what you are looking there?No, the date of my screenshot. If I´m not mistaken, it´s April 12 today. 😉Just a joke. It doesn´t have the (x)xx% now but the x.x stars rating, at least on my updated app, an update for the next Level Evalulation Day, April 15. Link to comment Share on other sites More sharing options...
emeraldawnn Posted April 12, 2018 Share Posted April 12, 2018 With the support team help, it got fixed. I should have tried this before raising a request. I hope it will work for you too with below steps.Thank you for following up. I apologize for the inconvenience caused. So we can help you further, could you please follow these steps:Go to your phone setting/Applications/FiverrClear Data, Clear CacheUninstall and reinstall the Application.Please, let us know if there is still issue present after these steps are done.If not, so that our Mobile developers can review the issue you are experiencing, can you forward the following info?iOS/Android Version (7.1, 7.1.3 etc.)iOS/Android Device (iPhone 4, 5, 5s, 5c, etc.)Is your device Jailbroken/Rooted??App version (You can find this out by going to Version History section on the Fiverr app in the App Store)Worked… Thank you. Link to comment Share on other sites More sharing options...
mimon79 Posted April 13, 2018 Share Posted April 13, 2018 Thanks, worked like a charm 👌 Link to comment Share on other sites More sharing options...
eswarikamireddy Posted April 13, 2018 Author Share Posted April 13, 2018 Great to see it is working for most of you. Link to comment Share on other sites More sharing options...
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