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Buyer order my gig without having the requirement after that he want to cancel

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hello every one ,
i have a gig that is related to transferring WordPress ,

i explained to the buyer that he should have the admin account for the site , so that i be able to do my job , but he order the gig without having it ,
and now he want to cancel the order … this would affect my profile badly although it’s not my fault .

i need your opinion on what should i do in these situations

best regards ,

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