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How to regain positive rating


Guest rosy_roy

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My recommendation would be to contact the buyers who have left you negative reviews and ask if they’ll consider removing the review for a refund. Or you can just deliver a lot of orders, earn positive feedback and then eventually the negatives will be pushed down the page. The former is much faster than the latter in most cases.

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Just a precision here regarding adnagam’s comment " … contact the buyers who have left you negative reviews and ask if they’ll consider removing the review for a refund.", I’ve had two different instances where the buyer obviously had a language problem and didn’t understand what he was to expect and posted a very long and insulting negative comment. I simply canceled the order, he got his refund and his negative comment disappeared. The other one (a she ;😉 this time) left me a negative comment I couldn’t understand (again a language issue), I contacted her to ask what was the problem and if I could amend, no reply, offered a refund, no reply, then after weeks of trying to fix and communicate with the buyer, getting zero response from the buyer, I contacted Support explaining my case, as they saw my efforts to fix and refund (I didn’t know then that I could have just refunded to clear the comment), they just removed the negative comment, and didn’t even refund the buyer.



To cut things short: Always try to fix the problem with the buyer by communicating and offer ways to amend, so that Support will see that you have tried, in case you need their help.



If you see that you are going nowhere with your buyer, inform him/her that you are cancelling the order and refunding, and do it. It worked for me.



Hope this input helps. :-@

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  • 6 years later...

Hi Rosy,

There are two options you have so first option in to go back and contact that client who left Negative feedback or Low feedback for your service. And the other way is promote your gig organic way and get orders and get positive feedbacks from client. This way you can recover your positive ranking again.

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Guest lloydsolutions

Hi Rosy,

There are two options you have so first option in to go back and contact that client who left Negative feedback or Low feedback for your service. And the other way is promote your gig organic way and get orders and get positive feedbacks from client. This way you can recover your positive ranking again.

go back and contact that client who left Negative feedback or Low feedback for your service.

Do not do this!

There have been many posts on the forum where sellers have got a warning because they asked about a review.

You are replying 6 years later. Maybe you didn’t notice. A lot has changed since then.

The moderators don’t like to see old posts resurrected.

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