Jump to content

Response rate goes down when I respond promptly?


talethia
 Share

Recommended Posts

I have the same issue.
RR is constantly decreasing from day to day and currently it is 92%.
I always had 100% response rate because I answer to all messages.
I rechecked all my inbox and didn’t find unaswered messages.
Also I noticed a serious drop in sales during the last two months.
Already contacted to cs and waiting for their response.

Link to comment
Share on other sites

And today my RR decreased to 91%. It decreasing day after day. So I will lose my Level 2 Status soon.
I don’t know what to do with this 😐
CS don’t want to help me with this issue, just answered to me with standard answer about how Response Rate is calculated.

Link to comment
Share on other sites

How fast do you answer your messages? The fiverr system favorites does that reply quickly to messages. 5mins to an hour is a good ballpark to aim at.

Put up some automated messages for when you’re out during the weekends.

Best of luck mate! I’m sure you can make it back to Level 2.
With Love,
Antonio (MabsArts)

Link to comment
Share on other sites

Response Rate does not go down unless you fail to respond within 24 hours. Answering your messages quickly affects your response time, but not rate. I am offline for ten hours a day and my response time is still one hour. I have heard you have to respond to spam messages before you delete and block them or your response rate will go down.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...