therealone2 Posted March 20, 2018 Share Posted March 20, 2018 I ordered a gig two times by accident and I requested one to be canceled but the seller clicked on no. I want to cancel the order but the resolution center sends me back to the seller. I am also afraid to continue this at the moment because I really want this gig to be perfect and don’t want the seller to get mad to ruin it Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 How did you order twice by accident? Link to comment Share on other sites More sharing options...
sophiesvoice Posted March 20, 2018 Share Posted March 20, 2018 I would contact the seller and explain that you ordered twice by accident and that you would like one cancelled.It’s my understanding that the seller can request that customer service cancel the order placed by accident and it won’t count against them in the monthly evaluation.If the seller refuses, then I would contact cs if I were you and ask them to cancel it.Come back and update here, if you care to. Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 I ordered a gig two times by accident and I requested one to be canceled but the seller clicked on no. I want to cancel the order but the resolution center sends me back to the seller. I am also afraid to continue this at the moment because I really want this gig to be perfect and don’t want the seller to get mad to ruin itI am also afraid to continue this at the moment because I really want this gig to be perfect and don’t want the seller to get mad to ruin itI suggest you go ahead and allow the seller to complete the order. Link to comment Share on other sites More sharing options...
sophiesvoice Posted March 20, 2018 Share Posted March 20, 2018 How did you order twice by accident?How did you order twice by accident?I was reading somewhere here on the forum that some buyers were having an issue with their payment that resulted in multiple orders. Perhaps that occurred in his situation as well. Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 I would like to know how buyers do this. Link to comment Share on other sites More sharing options...
therealone2 Posted March 20, 2018 Author Share Posted March 20, 2018 How did you order twice by accident?I was reading somewhere here on the forum that some buyers were having an issue with their payment that resulted in multiple orders. Perhaps that occurred in his situation as well.that is what happen to me, it told me something about being slow so I just ordered again Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 Then it is unacceptable that we get this marked as a cancellation that affects our completion rate, since it’s a bug. I’m sure that they are working out a way to correct this. Link to comment Share on other sites More sharing options...
somaginer1996 Posted March 20, 2018 Share Posted March 20, 2018 Then it is unacceptable that we get this marked as a cancellation that affects our completion rate, since it’s a bug. I’m sure that they are working out a way to correct this.I actually had this very thing happen to me today. A buyer accidentally ordered duplicates when she meant to place a single order, and ended up having to cancel one. I opened a support ticket, but was told more or less that they couldn’t do anything and that it would end up impacting me. I wonder when they’re going to address the issue. Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 I actually had this very thing happen to me today. A buyer accidentally ordered duplicates when she meant to place a single order, and ended up having to cancel one. I opened a support ticket, but was told more or less that they couldn’t do anything and that it would end up impacting me. I wonder when they’re going to address the issue.A buyer accidentally ordered duplicates when she meant to place a single order, and ended up having to cancel one. I opened a support ticket, but was told more or less that they couldn’t do anything and that it would end up impacting me.This is truly horrific. Link to comment Share on other sites More sharing options...
somaginer1996 Posted March 20, 2018 Share Posted March 20, 2018 A buyer accidentally ordered duplicates when she meant to place a single order, and ended up having to cancel one. I opened a support ticket, but was told more or less that they couldn’t do anything and that it would end up impacting me.This is truly horrific.It’s fine for me, as I’m not relying on Fiverr full-time and my current order completion rate is still above 90%. But I can see how awful it would be for people who do rely on Fiverr for their livelihood.Although the official claim is that being dropped levels won’t impact your amount of orders, they can’t account fully for buyer behavior. It’s inevitable that some people will filter by level, but it’s hard to know how much it might actually hurt a given seller. Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 It’s fine for me, as I’m not relying on Fiverr full-time and my current order completion rate is still above 90%. But I can see how awful it would be for people who do rely on Fiverr for their livelihood.Although the official claim is that being dropped levels won’t impact your amount of orders, they can’t account fully for buyer behavior. It’s inevitable that some people will filter by level, but it’s hard to know how much it might actually hurt a given seller.Although the official claim is that being dropped levels won’t impact your amount of ordersIt DOES affect how much we can charge. Link to comment Share on other sites More sharing options...
hedayetsaadi556 Posted March 20, 2018 Share Posted March 20, 2018 My buyer ordered two gig extra accidentally after I deliver my assignment. He didn’t want to pay the extra amount. I wanted to give the bucks back but there is no way to partial refund. Finally, I denied his request for cancellation and promised I will charge $10 less in future if he buys any service. Link to comment Share on other sites More sharing options...
pacquo Posted March 20, 2018 Share Posted March 20, 2018 that is what happen to me, it told me something about being slow so I just ordered againit told me something about being slowIf it is the warning shown by Firefox in a yellow bar, you always need to wait. Link to comment Share on other sites More sharing options...
offlinehelpers Posted March 20, 2018 Share Posted March 20, 2018 Here’s a seller who had an order placed multiple times and has had the excess ones cancelled: What a ride. Ok, so my lovely repeat buyer did absolutely nothing wrong, he didn’t order by mistake (which I see happens a lot) or nothing of that sort. I sent him the custom offer and he was trying to pay (actually, quite a few buyers told me payment didn’t go through right away recently, is it just me???), he got a notification saying ‘payment is taking too long’ so he refreshed it a few times which resulted in 5 orders placed instead of one. (Mind you it wasn’t gigs from my page, it was a cu… Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 I refuse to think that this will continue indefinitely. It is simply unthinkable. Link to comment Share on other sites More sharing options...
offlinehelpers Posted March 20, 2018 Share Posted March 20, 2018 I refuse to think that this will continue indefinitely. It is simply unthinkable.The level changes and how cancellations were going to be handled started in November. No idea how long they’d been considered for before that.It’s now March - it could go on forever? It’s definitely thinkable, and seems to be affecting more and more people as time goes on (not surprisingly). Link to comment Share on other sites More sharing options...
misscrystal Posted March 20, 2018 Share Posted March 20, 2018 The level changes and how cancellations were going to be handled started in November. No idea how long they’d been considered for before that.It’s now March - it could go on forever? It’s definitely thinkable, and seems to be affecting more and more people as time goes on (not surprisingly).I can’t think, as a personal way of looking at fiverr, that this is not going to be fixed.It’s not something I want to have in my mind. I’ve always seen fiverr as a basically fair, well run, very together company that is responsive when problems come up.I know they realize this is a big problem, and I know they want sellers to feel like things are fair.It seems like they are streamlining the huge amount of tickets customer support gets so that CS doesn’t have to constantly be making so many on the spot decisions about when cancellations should count.It may be that they need to have a separate team that does nothing but decide these situations. There is no way to make this automated, the way it’s set up now.So right now it’s all automatic. A cancellation happens and the seller is punished no matter why it happened.How to automate this is the issue, and it’s not a small problem. Link to comment Share on other sites More sharing options...
catwriter Posted March 20, 2018 Share Posted March 20, 2018 I would contact the seller and explain that you ordered twice by accident and that you would like one cancelled.It’s my understanding that the seller can request that customer service cancel the order placed by accident and it won’t count against them in the monthly evaluation.If the seller refuses, then I would contact cs if I were you and ask them to cancel it.Come back and update here, if you care to.It’s my understanding that the seller can request that customer service cancel the order placed by accident and it won’t count against them in the monthly evaluation.Unfortunately, it turned out to be incorrect. It will count against them.I am also afraid to continue this at the moment because I really want this gig to be perfect and don’t want the seller to get mad to ruin itIs there something else that the seller can do for you in the second order? The seller is probably afraid that the cancellation will greatly harm their business, and with the current system in place, it might, even though it’s not their mistake. Link to comment Share on other sites More sharing options...
sophiesvoice Posted March 20, 2018 Share Posted March 20, 2018 It’s my understanding that the seller can request that customer service cancel the order placed by accident and it won’t count against them in the monthly evaluation.Unfortunately, it turned out to be incorrect. It will count against them.I am also afraid to continue this at the moment because I really want this gig to be perfect and don’t want the seller to get mad to ruin itIs there something else that the seller can do for you in the second order? The seller is probably afraid that the cancellation will greatly harm their business, and with the current system in place, it might, even though it’s not their mistake.Unfortunately, it turned out to be incorrect. It will count against them.Ugh! I didn’t know this is the case. This really needs to be resolved, the sooner the better. Link to comment Share on other sites More sharing options...
catwriter Posted March 20, 2018 Share Posted March 20, 2018 Unfortunately, it turned out to be incorrect. It will count against them.Ugh! I didn’t know this is the case. This really needs to be resolved, the sooner the better.This really needs to be resolved, the sooner the better.That’s what we all say…and good sellers keep getting demoted. Link to comment Share on other sites More sharing options...
sophiesvoice Posted March 20, 2018 Share Posted March 20, 2018 This really needs to be resolved, the sooner the better.That’s what we all say…and good sellers keep getting demoted.That’s what we all say…and good sellers keep getting demoted.I wonder what changed. Didn’t someone post on the forum that if there needed to be a cancellation for something that wasn’t the seller’s fault that CS indicated they would do so and it wouldn’t affect their evaluation? Link to comment Share on other sites More sharing options...
catwriter Posted March 20, 2018 Share Posted March 20, 2018 That’s what we all say…and good sellers keep getting demoted.I wonder what changed. Didn’t someone post on the forum that if there needed to be a cancellation for something that wasn’t the seller’s fault that CS indicated they would do so and it wouldn’t affect their evaluation?Didn’t someone post on the forum that if there needed to be a cancellation for something that wasn’t the seller’s fault that CS indicated they would do so and it wouldn’t affect their evaluation?Yes, and then it turned out that the CS members who indicated it were wrong. Link to comment Share on other sites More sharing options...
shubhamdahale Posted March 20, 2018 Share Posted March 20, 2018 It’s fine for me, as I’m not relying on Fiverr full-time and my current order completion rate is still above 90%. But I can see how awful it would be for people who do rely on Fiverr for their livelihood.Although the official claim is that being dropped levels won’t impact your amount of orders, they can’t account fully for buyer behavior. It’s inevitable that some people will filter by level, but it’s hard to know how much it might actually hurt a given seller.i agree with you 👍i am currently depend on fiverr for full time and understand sellers frustration after this Link to comment Share on other sites More sharing options...
therealone2 Posted March 20, 2018 Author Share Posted March 20, 2018 It’s my understanding that the seller can request that customer service cancel the order placed by accident and it won’t count against them in the monthly evaluation.Unfortunately, it turned out to be incorrect. It will count against them.I am also afraid to continue this at the moment because I really want this gig to be perfect and don’t want the seller to get mad to ruin itIs there something else that the seller can do for you in the second order? The seller is probably afraid that the cancellation will greatly harm their business, and with the current system in place, it might, even though it’s not their mistake.I am just going to go directly to Fiverr to cancel it after the gig is finish, I am not going to waste money for something I don’t want Link to comment Share on other sites More sharing options...
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