digitalgeria Posted March 14, 2018 Share Posted March 14, 2018 Hey folksHow the deal with this situation, order marked as completed automatically by fiverr but the order need some changes because the sellers is not responsive.the problem is an inexperienced client can contact consumer support and have the order canceled and have my account blockedlet me know how you deal with this situations Link to comment Share on other sites More sharing options...
catwriter Posted March 14, 2018 Share Posted March 14, 2018 It’s unprofessional to talk about your client like that. Maybe he got sick, or didn’t have power for days, and couldn’t ask for a revision?You can try sending a message to your client (just one!) to explain that the order was closed automatically by Fiverr, but that they can message you if they need changes, and you’ll be happy to do them.If you’re worried about CS, you can contact them, explain the situation to them (without calling your client ignorant!), and ask for their guidance. Link to comment Share on other sites More sharing options...
Anna Posted March 14, 2018 Share Posted March 14, 2018 CS should have given you a reason to why your account was blocked. Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 14, 2018 Share Posted March 14, 2018 Why did you deliver the order if it was not finished or you were waiting for a response? Link to comment Share on other sites More sharing options...
digitalgeria Posted March 14, 2018 Author Share Posted March 14, 2018 CS should have given you a reason to why your account was blocked.my account is not locked Link to comment Share on other sites More sharing options...
offlinehelpers Posted March 14, 2018 Share Posted March 14, 2018 Hey folksHow the deal with this situation, order marked as completed automatically by fiverr but the order need some changes because the sellers is not responsive.the problem is an inexperienced client can contact consumer support and have the order canceled and have my account blockedlet me know how you deal with this situationsthe sellers is not responsive.Do you mean buyer?Your account hasn’t been blocked BTW. Link to comment Share on other sites More sharing options...
digitalgeria Posted March 14, 2018 Author Share Posted March 14, 2018 Why did you deliver the order if it was not finished or you were waiting for a response?if you have a gig with stationary design and 5 multiples logos for examples the clients need to choose a logo so i can create a stationary for it so i need to deliver the 5 logo ive created Link to comment Share on other sites More sharing options...
catwriter Posted March 14, 2018 Share Posted March 14, 2018 its not lets face it there is a lot of ignorant clients.fiverr is very hard for newbiesive tried to send them message but as you can read in my post they are inactive.read carefully pleaseits not lets face it there is a lot of ignorant clients.Possibly, but it’s unprofessional to talk about them like that. Keep in mind that buyers read this forum, too, and you don’t want them to think that you see them as (insert an offensive word of choice).ive tried to send them message but as you can read in my post they are inactive.read carefully pleaseI did read it carefully, and you didn’t say that you have already tried to send them a message.If that’s the case, you can wait for them to respond, and you can also ask CS for help. Link to comment Share on other sites More sharing options...
glenwriter Posted March 14, 2018 Share Posted March 14, 2018 A message explaining the situation should be fine. When the customer returns, they’ll see they need to contact you in order for you to fully complete the order.There are some ignorant buyers out there, but the number is pretty low, really. Link to comment Share on other sites More sharing options...
digitalgeria Posted March 14, 2018 Author Share Posted March 14, 2018 the sellers is not responsive.Do you mean buyer?Your account hasn’t been blocked BTW.yes im talking about a possibility because i read in the ToS that delivering incomplete work can get you account blocked Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 14, 2018 Share Posted March 14, 2018 if you have a gig with stationary design and 5 multiples logos for examples the clients need to choose a logo so i can create a stationary for it so i need to deliver the 5 logo ive createdSo you get an order for logos and stationary but you deliver it when you just complete the logos?That’s an incomplete delivery and not allowed.You are supposed to deliver an order which has everything finished. Delivering an incomplete order takes away some rights from a buyer, such as the ability to cancel for an order being late.I suggest you relook at your order process because this method will get you in trouble.Also, stop referring to buyers as being ignorant - it’s unprofessional. Link to comment Share on other sites More sharing options...
irshan_cool Posted March 14, 2018 Share Posted March 14, 2018 hi…There may some reason that the buyer could not ask for the revisions within 3 days from the delivered date and when he come back the order have marked as completed and without the revision that logo will not worth for them.On fiver if the buyer not satisfied with the service he can cancel the order even if it is marked as completed. there for safe guard your side just revise and send it and also it will make you to keep a good relation ship with the buyer for next orders.i can see you have granted unlimited revisions on all your gig there for revising one time will not be a big issue for you Link to comment Share on other sites More sharing options...
digitalgeria Posted March 14, 2018 Author Share Posted March 14, 2018 So you get an order for logos and stationary but you deliver it when you just complete the logos?That’s an incomplete delivery and not allowed.You are supposed to deliver an order which has everything finished. Delivering an incomplete order takes away some rights from a buyer, such as the ability to cancel for an order being late.I suggest you relook at your order process because this method will get you in trouble.Also, stop referring to buyers as being ignorant - it’s unprofessional.hear me out here the client needs to choose from 5 logos so i can create a stationery Link to comment Share on other sites More sharing options...
eoinfinnegan Posted March 14, 2018 Share Posted March 14, 2018 hear me out here the client needs to choose from 5 logos so i can create a stationeryYes, but you don’t need to deliver to do that. Send watermarked logos to choose from and when they respond, work on the stationary. You should also clearly state that you will need their input during the gig. If a buyer does not respond in time, then you request an extension but at no stage should you deliver a half done job - that’s what will get you in trouble.Interestingly, ignorant really means “not knowing something” and at the moment it seems like you are the one who “does not know something” about how Fiverr is supposed to work. Link to comment Share on other sites More sharing options...
Anna Posted March 14, 2018 Share Posted March 14, 2018 Hey folksHow the deal with this situation, order marked as completed automatically by fiverr but the order need some changes because the sellers is not responsive.the problem is an inexperienced client can contact consumer support and have the order canceled and have my account blockedlet me know how you deal with this situationsthe problem is an inexperienced client can contact consumer support and have the order canceled and have my account blockedmy account is not lockedI am confused. Customer support doesn’t cancel if there isn’t a valid reason. Link to comment Share on other sites More sharing options...
catwriter Posted March 14, 2018 Share Posted March 14, 2018 the problem is an inexperienced client can contact consumer support and have the order canceled and have my account blockedmy account is not lockedI am confused. Customer support doesn’t cancel if there isn’t a valid reason.He is afraid that his buyer will complain to CS that the order was delivered before the final work was done (because that’s what happened), and that CS will cancel the order and ban him (for violating the rules). Link to comment Share on other sites More sharing options...
digitalgeria Posted March 15, 2018 Author Share Posted March 15, 2018 Yes, but you don’t need to deliver to do that. Send watermarked logos to choose from and when they respond, work on the stationary. You should also clearly state that you will need their input during the gig. If a buyer does not respond in time, then you request an extension but at no stage should you deliver a half done job - that’s what will get you in trouble.Interestingly, ignorant really means “not knowing something” and at the moment it seems like you are the one who “does not know something” about how Fiverr is supposed to work.thnx for the informations, yes i am ignorant thats why I’ve posted here on the forum. Link to comment Share on other sites More sharing options...
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