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Audio categories NEED a LIMITED preview feature WITHOUT download ability!


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Hi all!
We have been doing business here on Fiverr for 5+ years and love the amount of business it has brought us. One of the BIGGEST issue we have faced and continue to face is buyers having the ability to DOWNLOAD audio files PRIOR to completing the order by accepting the delivery and leaving feedback. This ability specifically puts sellers at risk for buyers to be able to download finished audio files and say they don’t like them (when they actually DO) and ask for a refund but still have the downloaded files to use. Photo categories have the Fiverr Watermark embedded but unless we put some sort of audio tag in ourselves we are subject to the risk of having audio ripped off basically. We have learned how to spot troublesome buyers but have implemented a strict policy of never refunding funds and just dealing with the negative rating and going through support (only a handful of occasions) however a lot of time and loss of revenue could be saved ONLY allowing buyers to PREVIEW audio in the built in player and not allowing access to download UNTIL they have approved. This also gives better ability to offer revisions as we do not include them for this specific reason. This is something we would LOVE to see updated in 2018 as it better protects sellers and buyers. Please post your support below and give the thread a like, especially the Audio related sellers here! Thank you!

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Until fiverr comes up with any such feature, you can do it yourself. Just like many royalty free music providers do, add a watermark audio in background. Something like “Preview Version”. You may add it couple of times, lets say thrice in a 60 sec voice recording. Once client says that he/she is happy with it, deliver the final version without that audio watermark.

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Until fiverr comes up with any such feature, you can do it yourself. Just like many royalty free music providers do, add a watermark audio in background. Something like “Preview Version”. You may add it couple of times, lets say thrice in a 60 sec voice recording. Once client says that he/she is happy with it, deliver the final version without that audio watermark.

you can do it yourself

So if Fiverr can implement it for the design category they might as well implement it for other categories as well.

Who wants to have to do this on every single order manually? Then you also have to send an explanation to your buyer every single time. That would be a bit hideous. A system generated watermark would be a quick fix.

Edit to add:

Another idea would be for the client to have to listen through the preview first. A download could be possible upon approval only.

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I love this idea! So they can listen and once they complete the order, they can download the files. Only small problem I can see with this is for resellers, who need to send the audio to their client to approve before they complete. But if the files could be automatically audio marked - similar to the design category’s watermark, that would be awesome!

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Until fiverr comes up with any such feature, you can do it yourself. Just like many royalty free music providers do, add a watermark audio in background. Something like “Preview Version”. You may add it couple of times, lets say thrice in a 60 sec voice recording. Once client says that he/she is happy with it, deliver the final version without that audio watermark.

Yes but a lot of our productions, as well as other similar service providers, are short and no room for water marks where as with music you can dump one every 12 sec or so.

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you can do it yourself

So if Fiverr can implement it for the design category they might as well implement it for other categories as well.

Who wants to have to do this on every single order manually? Then you also have to send an explanation to your buyer every single time. That would be a bit hideous. A system generated watermark would be a quick fix.

Edit to add:

Another idea would be for the client to have to listen through the preview first. A download could be possible upon approval only.

Your edit is what original post is getting at. We need a system that does not allow download of files UNTIL they have been previewed and order is accepted.

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Your edit is what original post is getting at. We need a system that does not allow download of files UNTIL they have been previewed and order is accepted.

Removal of download option is not a very good way to stop someone from doing that. There are tons of free software and browser extensions that allow you to download any media from a page. There is not an option to download files from gig’s portfolio, but they can be downloaded very easily.

Just like image categories, we definitely need a very good feature for audio and video category.

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  • 1 year later...

I love this idea and have been racking my brain trying to figure out a personal solution…
I’ve been scammed because someone has said they “weren’t happy” but they sure already had the file I sent and sure wanted a full refund and definitely treatened a negative review if I didn’t cancel.
My suggestion:
A client can download a full watermarked version of the song or video but has to say “yes” or “no” to the “are you happy with this recorded work?” question.
This question should pause time until they answered it.
If they say “yes”, the screen should ask, “are you sure?” Just to make sure they didn’t “accidentally” click “yes” and use that as an excuse later.
If they blindly click, that should be on them. Not the seller or Fiverr!
If they say “no” to the “are you happy” question, then immediately, they should give a reason, then right away be offered to BUY a revision (up to the amount the seller offers: 1, 2…) until they max out. Then once they’ve maxed out, they would see a screen that says, “you have maxed out of revisions. Are you happy with this recorded work?” If they click “yes”, they should get the unwatermarked version of the recorded work NONREFUNDABLE. Since they already had a chance to turn down the work. If they are still unhappy, they can’t prove it because they said they were happy. They clicked “yes” when they could’ve clicked “no”. That’s proof.
If the seller doesn’t offer revisions, then the buyer would be offered two options: move forward with buying the full unwatermarked file OR cancel the order right then and there so the seller doesn’t have to waste any more time!

Please, Fiverr Team, Anyone, take these suggestions to heart because this would sincerely give Fiverr’s entire music/video section the support they need to reduce scams dramatically and stop wasting time on people who want to spend $5 for something $100 anywhere else. If someone wanted to steal their work after these implementations, it’d be a lot harder! That’s all we want! Some protection.

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