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[BUG] Can't find message


sarwar7bd
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I was messaging my customer but I don’t see any message that I sent and the same thing happend to the buyer as well. My buyer was saying “I saw your message popped up but can’t find it anywhere”.

That’s true, that’s exactly what happening to me.

Screenshot_33.png.a0178be83ddd298da0009f88f51b7f08.png

Anyone else facing this issue?

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My fear is buyer may think I am scamming them as the order was closed, yet there is no delivery attached. No message, nothing. I have sent a CS message.

Just tell your buyer about the problem, they will definitely understand.

My buyer emailed me directly but I refused and said it’s against Fiverr TOS, so we’d communicate here.

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Just tell your buyer about the problem, they will definitely understand.

My buyer emailed me directly but I refused and said it’s against Fiverr TOS, so we’d communicate here.

How, I can’t messages as the message system is broke.

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How, I can’t messages as the message system is broke.

How, I can’t messages as the message system is broke.

The system is malfunctioning but the message is still going through. You buyer will still get the message in notification but mightn’t appear, that’s the issue.

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CS’s reply;

Hi there,

Thank you for contacting us regarding this issue. We’re aware of this issue on our end and our Tech Team is working on fixing it as we speak. I will update you as soon as the issue is resolved in this same ticket request.

Thank you for your patience and we do apologize for the inconvenience.

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CS’s reply;

Hi there,

Thank you for contacting us regarding this issue. We’re aware of this issue on our end and our Tech Team is working on fixing it as we speak. I will update you as soon as the issue is resolved in this same ticket request.

Thank you for your patience and we do apologize for the inconvenience.

Thanks for the update!

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