What to do if buyer ordered you a translation and after that wants to cancel it because he found cheaper?

[zouzou18]

What to do if buyer ordered you a translation and after that wants to cancel it because he found cheaper? If I cancel it will fiverr charge me extra? The buyer wants to cancel it

[zeus777]

Did you already finish the translation?
If so, you shouldn’t cancel it since the buyer DID agree to purchase it.
He simply changed his mind, but that’s his problem.

If you haven’t started yet, I guess you don’t really have a choice but to cancel it.

[misscrystal]

Hello
In addition to what Zeus777 said, if you cancel you will not be charged, but it will go on your analytics page as a cancellation and if you get too many it might cause you to lose a level. If you are a new seller that won’t hurt you any.

[cyaxrex]

The only way to have this not affect you is to refuse to cancel. As you do though, make sure to communicate in a cuddly, positive way, so that the buyer doesn’t feel like you are trying to remove their rights as a consumer.

Of course, doing that is completely impossible. In this case, you will just have to take the hit and find a wall to talk to if you feel in any way unfairly treated.

Also @ssj1236 I’m pretty sure it’s definitely not allowed to discuss things like rating adverse effects with buyres.

[misscrystal]

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Try to carefully and calmly explain to the buyer that it will negatively impact you.

This isn’t the way to go as it’s of no consequence to the buyer if it impacts the seller or not.

I think this seller needs to try negotiating and I don’t usually recommend that.

[zouzou18]

Try to carefully and calmly explain to the buyer that it will negatively impact you.

This isn’t the way to go as it’s of no consequence to the buyer if it impacts the seller or not.

I think this seller needs to try negotiating and I don’t usually recommend that.

If now buyer wants me to do the job for 50 and I accept but will I have to cancel first order for 65 and send new order for 50? Will it affect me? What can I do in this situation, buyer wants to decrease the price after accepting offer.

[misscrystal]

If now buyer wants me to do the job for 50 and I accept but will I have to cancel first order for 65 and send new order for 50? Will it affect me? What can I do in this situation, buyer wants to decrease the price after accepting offer.

Will it affect me?

It will only affect you if you get less than 90% cancellations on orders in the last 60 days.

Ask if you can give him something extra instead. But if he is being too demanding and says no then cancel.

To me this buyer is being incredibly difficult and I would probably cancel it. It is not ok for a buyer to do this.

[zouzou18]

Will it affect me?

It will only affect you if you get less than 90% cancellations on orders in the last 60 days.

Ask if you can give him something extra instead. But if he is being too demanding and says no then cancel.

To me this buyer is being incredibly difficult and I would probably cancel it. It is not ok for a buyer to do this.

Can I somehow change (decrease) the price of the order already accepted by him?

[misscrystal]

Can I somehow change (decrease) the price of the order already accepted by him?

No and he should not have asked. Actually you need to just cancel it and tell him that your price is firm. What he is doing it not ok at all.

[zouzou18]

Thank you, you have been very supportive to me! I will do as you say))

[misscrystal]

Thank you, you have been very supportive to me! I will do as you say))

Good! Glad to hear it!

[kha1ed]

The only way to have this not affect you is to refuse to cancel. As you do though, make sure to communicate in a cuddly, positive way, so that the buyer doesn’t feel like you are trying to remove their rights as a consumer.

Of course, doing that is completely impossible. In this case, you will just have to take the hit and find a wall to talk to if you feel in any way unfairly treated.

Also @ssj1236 I’m pretty sure it’s definitely not allowed to discuss things like rating adverse effects with buyres.

25369l.jpg749×500 168 KB

Also @ssj1236 I’m pretty sure it’s definitely not allowed to discuss things like rating adverse effects with buyres.

Tell me about it! I got a warning because of this.

[smartseoz]

No any charges will apply since both parties cancel the order

[zouzou18]

Also @ssj1236 I’m pretty sure it’s definitely not allowed to discuss things like rating adverse effects with buyres.

Tell me about it! I got a warning because of this.

What happens when you get a warning?

[kha1ed]

What happens when you get a warning?

It depends, in my case two warnings will cost me my level

[zouzou18]

And for what I can get warnings? Where I can read about them?)) that sounds a bit scary