alessio90 Posted February 17, 2018 Share Posted February 17, 2018 I keep losing rate. I always answer before 24 hours. It is not possible to lose 5% of the response rate, if I reply to my client after only 3 hours. This new system is broken and must be reviewed! Link to comment Share on other sites More sharing options...
shubhamdahale Posted February 17, 2018 Share Posted February 17, 2018 you’ll need to contact customer support Link to comment Share on other sites More sharing options...
vickiespencer Posted February 17, 2018 Share Posted February 17, 2018 I thought mine was wrong too. Then I contacted CS and they told me exactly who messaged me that I did not respond to. It was over the Christmas Holiday. Link to comment Share on other sites More sharing options...
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