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If you could ask Fiverr to change only ONE thing about the current level system, what would it be?

fonthaunt

By fonthaunt
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180 members have voted

  1. 1. poll

    • -I wouldn’t change anything even if I could. I see the system as a necessary part of leveling the playing field and giving new and established sellers a different kind of chance to succeed.
      20
    • -Even though I can do quick responses to keep response rate up, I think response rate is the most important statistic Fiverr should lower from 90% to 80%.
      12
    • -Cancellation rate is a difficult one due to buyer actions, so I would choose to have Fiverr lower completion rate from 90% to 80%.
      81
    • -On-time delivery is too difficult and I would choose to allow for more late deliveries and lower this one from 90% to 80%.
      9
    • -Reviews are more difficult to control, so I would choose to allow for a 4 star rating instead of 4.8.
      27
    • -I would actually add another statistic instead of changing the current ones. I would require all new sellers to post pictures of puppies before they could be level 1 or higher.
      4
    • -I don’t care what Fiverr does with the level system and I don’t think level really matters. If we do a good job we’ll be fine.
      11
    • -I think there should be no levels at all. Sellers should either have a Pro badge awarded manually or no badges of any kind.
      6
    • -I think everyone should eat more pie, buy lotto tickets and forget about levels.
      12

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fonthaunt Proficient

fonthaunt

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They need to remove dings for cancellations. For one of my gigs, some websites are not eligible for the gig due to the way their website is coded and I have to cancel those orders which obviously reflects in my ratings. So “buyer requested work, which is not offered in this gig” should not ding against your overall cancellations.

But, I REALLY DOUBT that anyone at Fiverr cares to read this thread or the rants so no change will come of it.

REALLY DOUBT that anyone at Fiverr cares to read this thread or the rants so no change will come of it.

Several staff members have actually read this thread. It was sent to a group of staff who have read the poll and comments. You have to remember that they made their decisions based on many different factors and we don’t know all of them. I hope they decide to make the cancellation issue better since that is most people’s big concern. They might, or they might not. Some have read the comments, though.

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tsweezey1 Newbie

tsweezey1

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And the influx of random ones just saying “Hi” :roll_eyes: (dude tell me what u want already!)

Yeah, what is up with that? I once responded… “Hello!” and they got mad! A fellow seller I work with responds… “Hello… is it me your looking for?” Channeling Lionel Ritchie. Smooth.

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fonthaunt Proficient

fonthaunt

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Thanks to everyone for contributing! Right now there is a strong lead (64%) that find cancellations to be the big issue. I think many of us agree on that.

There is also some genuine evidence that Fiverr staff has seen this and understands it. Since the first SLD (evaluation day) we’ve seen more and more examples where people have been able to work out cancellation issues with Support IF they contact Support as soon as a buyer-fault order is placed. To help everyone to utilize this option, I’ve written an unofficial FAQ which can serve as a guide on avoiding a level loss due to a cancellation that is really not the seller’s fault.

Note that this covers things like: mistaken orders, double orders, orders for a service you don’t provide, orders from extremely abusive buyers and a few other things. It does not cover things like seller illness, dislike of the buyer, failure to realize the order is a problem very early, etc. If we as sellers abuse the option to get help for these, that help might disappear.

For more on avoiding a level drop due to canceling an order made in error go HERE.

Q. Will all cancellations affect me negatively and impact my level evaluations on the 15th of each month? A: Use :biohazard: Caution with your Cancellations* to reduce risk! Disclaimer: This FAQ was written by a seller/buyer/volunteer and is therefore not official. It is not guaranteed. It is clear based on the experiences of other sellers and screenshots from Customer Support that there are ways to minimize the risk of losing a level over cancellations, so this FAQ is intended to help you …
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gustavovieira Apprentice

gustavovieira

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I've been on Fiverr for a few years now and I love this site. Mainly because it has a wide range of gigs for a seller to work on. As i'm a voice over artist, musician, translator, transcriber, podcaster and other things. Only on Fiverr i can do it all.
So, i say that I love Fiverr... except for one thing. The depromotion of seller levels when it's not my fault. It's the buyer's fault that sends me an order for a job I don't do, and when he/she cancels the order, i'm the one who pays the price.
I'm describing what happens from time to time.
I'm a voice over artist from Portugal. I do voice over in European Portuguese. I don't do Brazilian Portuguese, because it's different in accent, in texts, etc. It will result in a awful job, full of errors and mistakes. I say this in my gig title, in my description, I highlight it and all that. I guess buyers don't read this and purchase an order for me to do voice over in Brazilian Portuguese. I explain that I only do European, they apologize, cancel the order and my percentage drops. Most recent happened last week... twice. Result: i dropped a level. Again.
And in a couple of months, a buyer purchased an order for me to do videos. I never said i did this. It's not in my gigs.

So, i've been in a roller coaster of levels for quite some time.

It's the main thing that bothers me about Fiverr.

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gustavovieira Apprentice

gustavovieira

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3 minutes ago, rocks_design said:

Try to clarify your services clearly on description and gig image too. Sometimes that will help.

I did this. I put only my country's flag on the gig pic, I stated what accent i do on the gig title, i explained it all clearly on the description, i highlighted it... If Fiverr had flashing lights i'd put it too.

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ligiacarvalho Mentor

ligiacarvalho

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4 hours ago, gustavovieira said:

It's the buyer's fault that sends me an order for a job I don't do, and when he/she cancels the order, i'm the one who pays the price.

In this case contact CS for cancellation. This is from Fiverr Help and Education Center 👇🏻
 

Can I avoid a cancellation affecting my Order Completion Rate?

All cancellations, including those handled by Customer Support, can affect your Order Completion Rate. On rare occasions (such as fraudulent purchases, buyers ordering by mistake, or the seller not having enough information to start working on an order) a cancellation can be handled and will not affect a seller’s Order Completion Rate. If your order is canceled under such circumstances, you may reach out to Customer Support to investigate the effect of such a cancellation on your account and Order Completion Rate.

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yarasin Enthusiast

yarasin

Posted
Posted
4 hours ago, gustavovieira said:

The depromotion of seller levels when it's not my fault. It's the buyer's fault that sends me an order for a job I don't do, and when he/she cancels the order, i'm the one who pays the price.

If the service isn't offer on your gig still buyer wants the same, i would suggest you contact Fiverr support, they are really helpful. 🙂

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teachernita Enthusiast

teachernita

Posted
Posted
4 hours ago, gustavovieira said:

I've been on Fiverr for a few years now and I love this site. Mainly because it has a wide range of gigs for a seller to work on. As i'm a voice over artist, musician, translator, transcriber, podcaster and other things. Only on Fiverr i can do it all.
So, i say that I love Fiverr... except for one thing. The depromotion of seller levels when it's not my fault. It's the buyer's fault that sends me an order for a job I don't do, and when he/she cancels the order, i'm the one who pays the price.
I'm describing what happens from time to time.
I'm a voice over artist from Portugal. I do voice over in European Portuguese. I don't do Brazilian Portuguese, because it's different in accent, in texts, etc. It will result in a awful job, full of errors and mistakes. I say this in my gig title, in my description, I highlight it and all that. I guess buyers don't read this and purchase an order for me to do voice over in Brazilian Portuguese. I explain that I only do European, they apologize, cancel the order and my percentage drops. Most recent happened last week... twice. Result: i dropped a level. Again.
And in a couple of months, a buyer purchased an order for me to do videos. I never said i did this. It's not in my gigs.

So, i've been in a roller coaster of levels for quite some time.

It's the main thing that bothers me about Fiverr.

I would add an extra on my Gig description:  Please message me before ordering.  (put it in bold and highlight)

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gustavovieira Apprentice

gustavovieira

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1 hour ago, teachernita said:

I would add an extra on my Gig description:  Please message me before ordering.  (put it in bold and highlight)

I did that also. With characters like **** . If some buyers don't read the description, any kind of highlighting doesn't work.

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gustavovieira Apprentice

gustavovieira

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2 hours ago, qubemotion said:

Actually there is a type of cancelling for such things.

If a buyer orders a wrong gig you must ask it in resolution center and it won't affect your rankings

I did that on one of the orders, chosing the option "The buyer requested a type of work that wasn't on my requirements" and it didn't work. It affected my rankings.

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qubemotion Enthusiast

qubemotion

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44 minutes ago, gustavovieira said:

I did that on one of the orders, chosing the option "The buyer requested a type of work that wasn't on my requirements" and it didn't work. It affected my rankings.

That's bad, so you mean there's no way for sellers to avoid such things? 

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