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If you could ask Fiverr to change only ONE thing about the current level system, what would it be?


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  1. 1. poll

    • -I wouldn’t change anything even if I could. I see the system as a necessary part of leveling the playing field and giving new and established sellers a different kind of chance to succeed.
      20
    • -Even though I can do quick responses to keep response rate up, I think response rate is the most important statistic Fiverr should lower from 90% to 80%.
      12
    • -Cancellation rate is a difficult one due to buyer actions, so I would choose to have Fiverr lower completion rate from 90% to 80%.
      81
    • -On-time delivery is too difficult and I would choose to allow for more late deliveries and lower this one from 90% to 80%.
      9
    • -Reviews are more difficult to control, so I would choose to allow for a 4 star rating instead of 4.8.
      27
    • -I would actually add another statistic instead of changing the current ones. I would require all new sellers to post pictures of puppies before they could be level 1 or higher.
      4
    • -I don’t care what Fiverr does with the level system and I don’t think level really matters. If we do a good job we’ll be fine.
      11
    • -I think there should be no levels at all. Sellers should either have a Pro badge awarded manually or no badges of any kind.
      6
    • -I think everyone should eat more pie, buy lotto tickets and forget about levels.
      12


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Hello, while you are doing great here I will give my thoughts on it.

You need a sufficiently high sales volume to be a TRS. This is what I can only guess based on things I have noticed and what happened to me. I was doing over 200 sales a month without any negative reviews. There are several factors that go into becoming a TRS.

My guess about things that are looked at for TRS and these are only guesses:

a high volume of sales–I’m not sure what that amount is exactly. I see people being made TRS who don’t seem to me to have this, so I edited it.

great reviews

on time deliveries

fast response rate

excellent communication skills with perfect grammar

something a little different in some way so you stand out

been on fiverr a sufficient amount of time (no idea what that might be)

These are guesses only but seem to be true for all the TRS I’ve seen

I do hope the high volume of sales is not true. There are sellers who need not have 200 sales per month to make Fiverr a lot of money. Realistically, smaller gigs need that volume but large scale gigs need more time and earns more money. If with one sale, a seller can earn $1000, the volume should not matter at all. If I have more than 5 orders in my queue then I start to fret.

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I do hope the high volume of sales is not true. There are sellers who need not have 200 sales per month to make Fiverr a lot of money. Realistically, smaller gigs need that volume but large scale gigs need more time and earns more money. If with one sale, a seller can earn $1000, the volume should not matter at all. If I have more than 5 orders in my queue then I start to fret.

I’m not sure about needing a high volume but I would think there would be something about either number of sales or earnings or amount of each order that would be impressive. For example someone who earns $100 a week I wouldn’t think would be elected a TRS. As I said, I’m guessing.

And there is 100 times more competition now than there was a few years ago, so I would think there would be more required to stand out in some way.

A high level of professionalism at all times is one of the main requirements.

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I’m not sure about needing a high volume but I would think there would be something about either number of sales or earnings or amount of each order that would be impressive. For example someone who earns $100 a week I wouldn’t think would be elected a TRS. As I said, I’m guessing.

And there is 100 times more competition now than there was a few years ago, so I would think there would be more required to stand out in some way.

A high level of professionalism at all times is one of the main requirements.

Wow. That’s definitely something Fiverr should look at though.

There are no Top Rated Sellers in this category either which shows some inefficiency in metrics and how they may work differently for different gigs.

With these gigs, overall it means less orders, less ratings but good money.

My novel gig which is my money earner starts at $400. But it’s going to take about 2 weeks to complete that gig. I got to Level 2 mostly because of my gig that starts at $20. I remember you guys advised me to find a smaller gig and I came up with plots. <Funny thing, it became my bestselling gig>

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Reviews and Cancellation rate are difficult to control.
My last rating was 3.7 and review : The work met our expectation in all ways. Thank you very much for delivering fine work on schedule.

I sent a request to change it and he/she said : I am very pleased with the work and it met my expectations.
and : Not intended… 5 is out of this world… this was good work and as expected. Seems there is inflation in the scale then…And he/she rated me again with 3.7.


I want about eight 5 stars to keep the 4.8.

I also got this momth about four 4.7 by mistake. I did’t sent a request because : Repeatedly using this option may cause your account to be blocked.
:roll_eyes:

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Drop 4.8 to 4.5, or 4.0.

Drop 90% to 80%

I think if they were to keep the current requirements but it took failure on two metrics to be demoted.

Yes! Right now just failing one metric gets you demoted.

Yes! Right now just failing one metric gets you demoted.

I think cancellations that are clearly the buyer’s fault should not be counted again sellers

this is the only aspect over which sellers have no control.

I have 5 cancelled orders from which 4 of them are because of the mentioned situation

I’d see the only downfall of the level system is mistaken orders, refund cancellations and/or stubborn orders

As the main poll shows, undeserved cancellations are the big issue for most people. While some dont like other metrics being used, they at least understand the reasoning. The problem I think is that it would be very difficult to implement a system that monitored “types of cancellation” without needing a whole lot of human (expensive) supervision to ensure people do not game the system.

I have no doubt that Fiverr do not want people demoted for things which are not their fault. No doubt at all. However, ensuring that doesnt happen is the problem. That’s why I think the “2 strike” system or some other work-around solution is the answer. It does not even need to be perfect, just something that lessens the risk/strength of getting 1 or 2 cancellations in a 2 month period.

When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I have seen some sellers who reworded and rejigged their gig descriptions to try minimize the possibility of cancellations and seem to have had some success there (so everyone should check if they can improve in that way) but in other cases there is nothing that can be done about it.

I fully believe that some of these cancellations come when a buyer searches for something ambiguous and a seller who doesnt offer that service shows in results - the buyer just goes and orders without looking at the gig. No amount of rewording gigs will help that and in fact, the issue is the fault with how the buyer uses Fiverr. I get a lot of messages about translating languages that I don’t work with for example. If the buyer used the filter system like it is intended then that would be avoided.

Fiverr need to educate buyers to reduce cancellations. Perhaps the idea of “Everything you need in just one click” is being taken too literally by some new buyers. The focus to date has been on stopping sellers from cancelling but it takes two to tango and the other party has not really been looked at - I know there are some helpful guides etc being rolled out but they have not had much effect to date.

The potential workaround that could be implemented is an even more concerted effort to educate buyers on the use of the site through info pop-ups as they order for example. To push them to read gig descriptions, so they understand that what it says in the gig is what they get, regardless of whether they really, really, really want something else. Other things could be “Did you know?” type pop-ups in the bottom right which highlight important things such as “Many sellers would prefer a personal review than a $5 tip” or “A buyer cancelling orders unnecessarily can damage a seller’s reputation

This wasnt meant to be this long - well done for reading to the end.

Summary is that I get the difficulty in implementing a system to deal with unfair cancellations - so let’s look at the alternative options that would at least reduce the problems being caused.

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Yes! Right now just failing one metric gets you demoted.

I think cancellations that are clearly the buyer’s fault should not be counted again sellers

this is the only aspect over which sellers have no control.

I have 5 cancelled orders from which 4 of them are because of the mentioned situation

I’d see the only downfall of the level system is mistaken orders, refund cancellations and/or stubborn orders

As the main poll shows, undeserved cancellations are the big issue for most people. While some dont like other metrics being used, they at least understand the reasoning. The problem I think is that it would be very difficult to implement a system that monitored “types of cancellation” without needing a whole lot of human (expensive) supervision to ensure people do not game the system.

I have no doubt that Fiverr do not want people demoted for things which are not their fault. No doubt at all. However, ensuring that doesnt happen is the problem. That’s why I think the “2 strike” system or some other work-around solution is the answer. It does not even need to be perfect, just something that lessens the risk/strength of getting 1 or 2 cancellations in a 2 month period.

When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I have seen some sellers who reworded and rejigged their gig descriptions to try minimize the possibility of cancellations and seem to have had some success there (so everyone should check if they can improve in that way) but in other cases there is nothing that can be done about it.

I fully believe that some of these cancellations come when a buyer searches for something ambiguous and a seller who doesnt offer that service shows in results - the buyer just goes and orders without looking at the gig. No amount of rewording gigs will help that and in fact, the issue is the fault with how the buyer uses Fiverr. I get a lot of messages about translating languages that I don’t work with for example. If the buyer used the filter system like it is intended then that would be avoided.

Fiverr need to educate buyers to reduce cancellations. Perhaps the idea of “Everything you need in just one click” is being taken too literally by some new buyers. The focus to date has been on stopping sellers from cancelling but it takes two to tango and the other party has not really been looked at - I know there are some helpful guides etc being rolled out but they have not had much effect to date.

The potential workaround that could be implemented is an even more concerted effort to educate buyers on the use of the site through info pop-ups as they order for example. To push them to read gig descriptions, so they understand that what it says in the gig is what they get, regardless of whether they really, really, really want something else. Other things could be “Did you know?” type pop-ups in the bottom right which highlight important things such as “Many sellers would prefer a personal review than a $5 tip” or “A buyer cancelling orders unnecessarily can damage a seller’s reputation

This wasnt meant to be this long - well done for reading to the end.

Summary is that I get the difficulty in implementing a system to deal with unfair cancellations - so let’s look at the alternative options that would at least reduce the problems being caused.

As the main poll shows, undeserved cancellations are the big issue for most people.

Speaking of this, I can confirm that a link to this thread has been sent to a staff team. It doesn’t mean they will react, but at least they have an opportunity to see the main vote in a one-second glance. If they take time to read the comments, they will get even more. Can’t hurt, right? 🙂

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Yes! Right now just failing one metric gets you demoted.

I think cancellations that are clearly the buyer’s fault should not be counted again sellers

this is the only aspect over which sellers have no control.

I have 5 cancelled orders from which 4 of them are because of the mentioned situation

I’d see the only downfall of the level system is mistaken orders, refund cancellations and/or stubborn orders

As the main poll shows, undeserved cancellations are the big issue for most people. While some dont like other metrics being used, they at least understand the reasoning. The problem I think is that it would be very difficult to implement a system that monitored “types of cancellation” without needing a whole lot of human (expensive) supervision to ensure people do not game the system.

I have no doubt that Fiverr do not want people demoted for things which are not their fault. No doubt at all. However, ensuring that doesnt happen is the problem. That’s why I think the “2 strike” system or some other work-around solution is the answer. It does not even need to be perfect, just something that lessens the risk/strength of getting 1 or 2 cancellations in a 2 month period.

When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I have seen some sellers who reworded and rejigged their gig descriptions to try minimize the possibility of cancellations and seem to have had some success there (so everyone should check if they can improve in that way) but in other cases there is nothing that can be done about it.

I fully believe that some of these cancellations come when a buyer searches for something ambiguous and a seller who doesnt offer that service shows in results - the buyer just goes and orders without looking at the gig. No amount of rewording gigs will help that and in fact, the issue is the fault with how the buyer uses Fiverr. I get a lot of messages about translating languages that I don’t work with for example. If the buyer used the filter system like it is intended then that would be avoided.

Fiverr need to educate buyers to reduce cancellations. Perhaps the idea of “Everything you need in just one click” is being taken too literally by some new buyers. The focus to date has been on stopping sellers from cancelling but it takes two to tango and the other party has not really been looked at - I know there are some helpful guides etc being rolled out but they have not had much effect to date.

The potential workaround that could be implemented is an even more concerted effort to educate buyers on the use of the site through info pop-ups as they order for example. To push them to read gig descriptions, so they understand that what it says in the gig is what they get, regardless of whether they really, really, really want something else. Other things could be “Did you know?” type pop-ups in the bottom right which highlight important things such as “Many sellers would prefer a personal review than a $5 tip” or “A buyer cancelling orders unnecessarily can damage a seller’s reputation

This wasnt meant to be this long - well done for reading to the end.

Summary is that I get the difficulty in implementing a system to deal with unfair cancellations - so let’s look at the alternative options that would at least reduce the problems being caused.

When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I 100% agree with this. Those cancellations were NOT the fault of the sellers and to have them be punished is, not only unfair but, bad for morale. It puts them into the same categories as those that cancel an order 2 hours before delivery, on a 7-day order.

I do understand 5r’s reasoning was to deter the manipulation. They wanted to make this a more honest platform, unfortunately, there are way too many innocent folks getting caught in the net.

Fiverr need to educate buyers to reduce cancellations

Although, I agree with this - I’m afraid this is a difficult task for the 5r team. Human behavior is a strange one. It’s almost impossible to educate people who won’t read or even understand, no matter which method 5r implements to get potential buyers attention.

Since I don’t have any gigs, perhaps, you or someone else can educate me on this question. How often do buyers “Order by Mistake” on a larger order say $25 and more? From my readings on the forum, it appears this happens more often on order less than $25. Which leads me to believe people are careless because of the smaller dollar amount.

I’m sure cancellations happen, but I get the feeling ordering by mistake doesn’t happen quite as often, if any, on orders of $100+. People placing larger orders are more careful about reading, understanding what they are getting - if not, they ask before placing.

My point is this, which I’ve said this several times already but I have to say it again. I think those “I ordered by mistake” should have a cancellation fee of 10%. Those careless folks that does an OOPS should know they can lose money. It’s only a $1 on a $10 order but I’m positive it will help to curve this trend.

Instead of making the buyer click that disclaimer of "I provided all information . . . " which apparently have no effect on cancellation or seller getting more money; there should be a there should be a big - giant disclaimer that says

“Order by mistake transaction will result in 10% fee.”

Knowing there is a penalty, buyer’s will be more careful when placing orders. Knowing there is a penalty would make it more difficult for scam sellers to try to manipulate the system by having buyer say it was their fault during cancellation.

If the buyer initiates the cancellation with “Ordered by mistake” there should be zero effect to seller; for any other cancellation, it should affect the rate.

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I think if you saw my stats, you would understand. Trust me.

I think if you saw my stats, you would understand. Trust me.

I just looked at your gig. Looks GREAT!

You’re in one of the busiest categories on Fiverr so getting to TRS requires some combination of total sales, and $$$ per month, along with all the other stats.

I personally know a half dozen people with over $50K in sales, and 2500+ reviews, all who started a year later than you. They are Level 2.

(NOT saying you’re doing bad, but just saying based on what I know, you’re doing less than some others in that category.)

For perspective: I started year later, have around 2800 reviews (over 4,200 sales to date), have large sets of repeat clients and I’m still L2. I know of a few male VO artists in the same boat.

They have earned from $40 to 60K, starting a few months before me, but also have done over 4,000 gigs, with decent monthly sales ($4-6K per month average.)

I know Fiverr values high dollar gigs, so my gut is there are simply many others ahead of us in terms of either monthly sales, or totally dollar value per month.

It’s a tougher category to get that badge.

Also note my youngest daughter was demoted to Level 1 last month. She is having her best month on Fiverr yet.

I stayed L2 both times, and Feb looks like it will be my best month to date.

IF I had been promoted last month, I’d think it was due to a new badge level. But for both my daughter and me, we are having our best months with NO promotion… (She is back to L2 again as of yesterday…)

In other words: I do want the TRS and hope to earn it soon. That said, that’s not the key to having my best month since I started… Go figure.

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What I’d like to see is a Level 3.

The gap between a beginning L2 and someone with $40 or $50K or more in sales is pretty large.

It would be nice to have an “Earned over 20K”, “Been around 2 years or more”, “4.8 or better”.

In other words, if qualified to be considered for TRS, at least have something that says you’re not the same as an L2 who has $2k worth of business…

And it’s not subjective… you either have the stats, or you don’t…

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They are trying to manufacture great customer service from us, it isn’t going to work and they are going to lose money doing this.

As a top rated seller myself, I work full-time on the site and before this system, my on-time delivery was about 60%, my messages answered was about 70%, but I maintained a 5 - 4.9 rating, because I over delivered on orders and was super friendly to everyone.

Now, instead of this site being a really cool version of self-employment that I am in control of, it has turned into a stressful 24 hour message answer-athon where you can lose your status every single month.

Instead of issuing changes like this that do nothing but add stress, they should work on changes to the back end of the website to help sellers.

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Yes! Right now just failing one metric gets you demoted.

I think cancellations that are clearly the buyer’s fault should not be counted again sellers

this is the only aspect over which sellers have no control.

I have 5 cancelled orders from which 4 of them are because of the mentioned situation

I’d see the only downfall of the level system is mistaken orders, refund cancellations and/or stubborn orders

As the main poll shows, undeserved cancellations are the big issue for most people. While some dont like other metrics being used, they at least understand the reasoning. The problem I think is that it would be very difficult to implement a system that monitored “types of cancellation” without needing a whole lot of human (expensive) supervision to ensure people do not game the system.

I have no doubt that Fiverr do not want people demoted for things which are not their fault. No doubt at all. However, ensuring that doesnt happen is the problem. That’s why I think the “2 strike” system or some other work-around solution is the answer. It does not even need to be perfect, just something that lessens the risk/strength of getting 1 or 2 cancellations in a 2 month period.

When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I have seen some sellers who reworded and rejigged their gig descriptions to try minimize the possibility of cancellations and seem to have had some success there (so everyone should check if they can improve in that way) but in other cases there is nothing that can be done about it.

I fully believe that some of these cancellations come when a buyer searches for something ambiguous and a seller who doesnt offer that service shows in results - the buyer just goes and orders without looking at the gig. No amount of rewording gigs will help that and in fact, the issue is the fault with how the buyer uses Fiverr. I get a lot of messages about translating languages that I don’t work with for example. If the buyer used the filter system like it is intended then that would be avoided.

Fiverr need to educate buyers to reduce cancellations. Perhaps the idea of “Everything you need in just one click” is being taken too literally by some new buyers. The focus to date has been on stopping sellers from cancelling but it takes two to tango and the other party has not really been looked at - I know there are some helpful guides etc being rolled out but they have not had much effect to date.

The potential workaround that could be implemented is an even more concerted effort to educate buyers on the use of the site through info pop-ups as they order for example. To push them to read gig descriptions, so they understand that what it says in the gig is what they get, regardless of whether they really, really, really want something else. Other things could be “Did you know?” type pop-ups in the bottom right which highlight important things such as “Many sellers would prefer a personal review than a $5 tip” or “A buyer cancelling orders unnecessarily can damage a seller’s reputation

This wasnt meant to be this long - well done for reading to the end.

Summary is that I get the difficulty in implementing a system to deal with unfair cancellations - so let’s look at the alternative options that would at least reduce the problems being caused.

Cheers @eoinfinnegan! ☀️

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Yes! Right now just failing one metric gets you demoted.

I think cancellations that are clearly the buyer’s fault should not be counted again sellers

this is the only aspect over which sellers have no control.

I have 5 cancelled orders from which 4 of them are because of the mentioned situation

I’d see the only downfall of the level system is mistaken orders, refund cancellations and/or stubborn orders

As the main poll shows, undeserved cancellations are the big issue for most people. While some dont like other metrics being used, they at least understand the reasoning. The problem I think is that it would be very difficult to implement a system that monitored “types of cancellation” without needing a whole lot of human (expensive) supervision to ensure people do not game the system.

I have no doubt that Fiverr do not want people demoted for things which are not their fault. No doubt at all. However, ensuring that doesnt happen is the problem. That’s why I think the “2 strike” system or some other work-around solution is the answer. It does not even need to be perfect, just something that lessens the risk/strength of getting 1 or 2 cancellations in a 2 month period.

When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I have seen some sellers who reworded and rejigged their gig descriptions to try minimize the possibility of cancellations and seem to have had some success there (so everyone should check if they can improve in that way) but in other cases there is nothing that can be done about it.

I fully believe that some of these cancellations come when a buyer searches for something ambiguous and a seller who doesnt offer that service shows in results - the buyer just goes and orders without looking at the gig. No amount of rewording gigs will help that and in fact, the issue is the fault with how the buyer uses Fiverr. I get a lot of messages about translating languages that I don’t work with for example. If the buyer used the filter system like it is intended then that would be avoided.

Fiverr need to educate buyers to reduce cancellations. Perhaps the idea of “Everything you need in just one click” is being taken too literally by some new buyers. The focus to date has been on stopping sellers from cancelling but it takes two to tango and the other party has not really been looked at - I know there are some helpful guides etc being rolled out but they have not had much effect to date.

The potential workaround that could be implemented is an even more concerted effort to educate buyers on the use of the site through info pop-ups as they order for example. To push them to read gig descriptions, so they understand that what it says in the gig is what they get, regardless of whether they really, really, really want something else. Other things could be “Did you know?” type pop-ups in the bottom right which highlight important things such as “Many sellers would prefer a personal review than a $5 tip” or “A buyer cancelling orders unnecessarily can damage a seller’s reputation

This wasnt meant to be this long - well done for reading to the end.

Summary is that I get the difficulty in implementing a system to deal with unfair cancellations - so let’s look at the alternative options that would at least reduce the problems being caused.

As the main poll shows, undeserved cancellations are the big issue for most people. While some dont like other metrics being used, they at least understand the reasoning. The problem I think is that it would be very difficult to implement a system that monitored “types of cancellation” without needing a whole lot of human (expensive) supervision to ensure people do not game the system.

One thing they could do is stop cancellations from orders where the countdown never started (because the buyer never completed the requirements section - where the order has stayed like that for months) from affecting the order completion rate or at least stop it contributing to a demotion. That at least shouldn’t have any issues with people gaming the system.

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When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I 100% agree with this. Those cancellations were NOT the fault of the sellers and to have them be punished is, not only unfair but, bad for morale. It puts them into the same categories as those that cancel an order 2 hours before delivery, on a 7-day order.

I do understand 5r’s reasoning was to deter the manipulation. They wanted to make this a more honest platform, unfortunately, there are way too many innocent folks getting caught in the net.

Fiverr need to educate buyers to reduce cancellations

Although, I agree with this - I’m afraid this is a difficult task for the 5r team. Human behavior is a strange one. It’s almost impossible to educate people who won’t read or even understand, no matter which method 5r implements to get potential buyers attention.

Since I don’t have any gigs, perhaps, you or someone else can educate me on this question. How often do buyers “Order by Mistake” on a larger order say $25 and more? From my readings on the forum, it appears this happens more often on order less than $25. Which leads me to believe people are careless because of the smaller dollar amount.

I’m sure cancellations happen, but I get the feeling ordering by mistake doesn’t happen quite as often, if any, on orders of $100+. People placing larger orders are more careful about reading, understanding what they are getting - if not, they ask before placing.

My point is this, which I’ve said this several times already but I have to say it again. I think those “I ordered by mistake” should have a cancellation fee of 10%. Those careless folks that does an OOPS should know they can lose money. It’s only a $1 on a $10 order but I’m positive it will help to curve this trend.

Instead of making the buyer click that disclaimer of "I provided all information . . . " which apparently have no effect on cancellation or seller getting more money; there should be a there should be a big - giant disclaimer that says

“Order by mistake transaction will result in 10% fee.”

Knowing there is a penalty, buyer’s will be more careful when placing orders. Knowing there is a penalty would make it more difficult for scam sellers to try to manipulate the system by having buyer say it was their fault during cancellation.

If the buyer initiates the cancellation with “Ordered by mistake” there should be zero effect to seller; for any other cancellation, it should affect the rate.

I’m sure cancellations happen, but I get the feeling ordering by mistake doesn’t happen quite as often, if any, on orders of $100+. People placing larger orders are more careful about reading, understanding what they are getting - if not, they ask before placing.

I had 2 orders wrongly placed by the same buyer - one for $50 and one for $80. Can’t see how you can place $130 worth of orders incorrectly when the maximum gig total’s something like $20 TBH.

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I have 5 cancellations that buyers order without reading the gig in last 30 days. I have written many times to CS that cancellations which are ordered by mistake or without reading should not effect evolution system.

There are reasons for cancellation when seller/buyer want to cancel the order. Maybe it should not count as an cancellation with a future update if the buyer choose “I’ve ordered mistakenly”

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I don’t care about my level as a status anymore.
What I do really care about though, is that I had almost 15 gigs up two months ago when I was level 2, then two demotions cuz of one impossible buyer. And now I’m level 1 with only seven gigs.
I would have liked the number of gigs allowed to be considered.
But I really have no complaints because I no longer expect “logic,” fairness," and “fiverr” to be in the same sentence.

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When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I 100% agree with this. Those cancellations were NOT the fault of the sellers and to have them be punished is, not only unfair but, bad for morale. It puts them into the same categories as those that cancel an order 2 hours before delivery, on a 7-day order.

I do understand 5r’s reasoning was to deter the manipulation. They wanted to make this a more honest platform, unfortunately, there are way too many innocent folks getting caught in the net.

Fiverr need to educate buyers to reduce cancellations

Although, I agree with this - I’m afraid this is a difficult task for the 5r team. Human behavior is a strange one. It’s almost impossible to educate people who won’t read or even understand, no matter which method 5r implements to get potential buyers attention.

Since I don’t have any gigs, perhaps, you or someone else can educate me on this question. How often do buyers “Order by Mistake” on a larger order say $25 and more? From my readings on the forum, it appears this happens more often on order less than $25. Which leads me to believe people are careless because of the smaller dollar amount.

I’m sure cancellations happen, but I get the feeling ordering by mistake doesn’t happen quite as often, if any, on orders of $100+. People placing larger orders are more careful about reading, understanding what they are getting - if not, they ask before placing.

My point is this, which I’ve said this several times already but I have to say it again. I think those “I ordered by mistake” should have a cancellation fee of 10%. Those careless folks that does an OOPS should know they can lose money. It’s only a $1 on a $10 order but I’m positive it will help to curve this trend.

Instead of making the buyer click that disclaimer of "I provided all information . . . " which apparently have no effect on cancellation or seller getting more money; there should be a there should be a big - giant disclaimer that says

“Order by mistake transaction will result in 10% fee.”

Knowing there is a penalty, buyer’s will be more careful when placing orders. Knowing there is a penalty would make it more difficult for scam sellers to try to manipulate the system by having buyer say it was their fault during cancellation.

If the buyer initiates the cancellation with “Ordered by mistake” there should be zero effect to seller; for any other cancellation, it should affect the rate.

“Order by mistake transaction will result in 10% fee.”

Knowing there is a penalty, buyer’s will be more careful when placing orders. Knowing there is a penalty would make it more difficult for scam sellers to try to manipulate the system by having buyer say it was their fault during cancellation.

If the buyer initiates the cancellation with “Ordered by mistake” there should be zero effect to seller; for any other cancellation, it should affect the rate.

If they ordered by mistake, they never ask cancellation. They just want you to ask cancellation. And there is no option for sellers that “buyer has ordered mistakenly”

If you do not send cancellation request, they never send and it seems you are late ordering. I mean that it will be good if there is also an option for seller that buyer “has ordered mistakenly”

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Here are the 3 metrics:

Order Completion Rate

Complete 90% of your orders, over the course of 60 days

On-time Delivery

Deliver 90% of your orders on time, over the course of 60 days

Rating

Maintain a 4.8 star rating, over the course of 60 days

Since each one is just for 60 days, wouldn’t they all get reset to zero, if you were gone for 60 days? So that you would be starting over as a new seller?

If you timed your return wrong you could get four orders just before the evaluation,

and if you had one cancellation be at 75% completion rate.

Just set-up a “quick response” message and take 30min of your time every day to send this quick response to all your inbox messages… you will keep your response rate for all 60 days.

On-time Delivery will be 100% since you got 0 orders and you delivered 0 orders.

AND since you got NO new orders (No new reviews), your rate will stay the same as it currently is right now.

Of course, after you return you will need to be very very careful about orders cancellation rate since you got NO orders in the last 60 days… just 1 order cancelation may get you below 80%.

I am talking out of an experience, I took a whole 3-month vacation off fiverr and still have my stats as they were before.

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Just set-up a “quick response” message and take 30min of your time every day to send this quick response to all your inbox messages… you will keep your response rate for all 60 days.

On-time Delivery will be 100% since you got 0 orders and you delivered 0 orders.

AND since you got NO new orders (No new reviews), your rate will stay the same as it currently is right now.

Of course, after you return you will need to be very very careful about orders cancellation rate since you got NO orders in the last 60 days… just 1 order cancelation may get you below 80%.

I am talking out of an experience, I took a whole 3-month vacation off fiverr and still have my stats as they were before.

I think your completion rate would be zero since you didn’t complete any orders in 60 days.

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When I look at sellers like @offlinehelpers who is a model professional who delivers excellent service or @youssefkamel who works his a$$ off between school, studying and Fiverr sales, and I see that they have been demoted through a little bad luck which was beyond their control, I have to say that this system is not working as intended. Surely a failsafe of some sort can be found to stop that happening.

I 100% agree with this. Those cancellations were NOT the fault of the sellers and to have them be punished is, not only unfair but, bad for morale. It puts them into the same categories as those that cancel an order 2 hours before delivery, on a 7-day order.

I do understand 5r’s reasoning was to deter the manipulation. They wanted to make this a more honest platform, unfortunately, there are way too many innocent folks getting caught in the net.

Fiverr need to educate buyers to reduce cancellations

Although, I agree with this - I’m afraid this is a difficult task for the 5r team. Human behavior is a strange one. It’s almost impossible to educate people who won’t read or even understand, no matter which method 5r implements to get potential buyers attention.

Since I don’t have any gigs, perhaps, you or someone else can educate me on this question. How often do buyers “Order by Mistake” on a larger order say $25 and more? From my readings on the forum, it appears this happens more often on order less than $25. Which leads me to believe people are careless because of the smaller dollar amount.

I’m sure cancellations happen, but I get the feeling ordering by mistake doesn’t happen quite as often, if any, on orders of $100+. People placing larger orders are more careful about reading, understanding what they are getting - if not, they ask before placing.

My point is this, which I’ve said this several times already but I have to say it again. I think those “I ordered by mistake” should have a cancellation fee of 10%. Those careless folks that does an OOPS should know they can lose money. It’s only a $1 on a $10 order but I’m positive it will help to curve this trend.

Instead of making the buyer click that disclaimer of "I provided all information . . . " which apparently have no effect on cancellation or seller getting more money; there should be a there should be a big - giant disclaimer that says

“Order by mistake transaction will result in 10% fee.”

Knowing there is a penalty, buyer’s will be more careful when placing orders. Knowing there is a penalty would make it more difficult for scam sellers to try to manipulate the system by having buyer say it was their fault during cancellation.

If the buyer initiates the cancellation with “Ordered by mistake” there should be zero effect to seller; for any other cancellation, it should affect the rate.

How often do buyers “Order by Mistake” on a larger order say $25 and more?

Oh you’d be surprised!

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I think your completion rate would be zero since you didn’t complete any orders in 60 days.

If I got 1 order and it got canceled (mutual or late delivery), then my completion rate would be 0% and On-time Delivery will be 0% as well.

But I got 0 orders and so On-time Delivery and completion rates were still the same 100% - 100%

The only thing that requires constant work is the response rate.

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If I got 1 order and it got canceled (mutual or late delivery), then my completion rate would be 0% and On-time Delivery will be 0% as well.

But I got 0 orders and so On-time Delivery and completion rates were still the same 100% - 100%

The only thing that requires constant work is the response rate.

But the completion rate only looks back at 60 days, not the entire time you’ve been on fiverr. So in the last 60 days if you didn’t have orders you didn’t complete anything.

If you had even one order and that one order was not cancelled then you would be at 100%.

Everything resets to zero at 60 days. Or does it, who knows?

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