Just got my first 4 star review :(

[yypritam]

Oh no. You poor thing. I’m so sorry to hear that 😦

[ronhi85]

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Not necessarily, because if buyers order by mistake, that lowers your order completion rate and could put you under 90%.

But then again, what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

I just got demoted to level 1. My crime against humanity? 87% completion rate. Don’t know why, this month I had very few orders and only refunded two of them. Everything else was perfect, my rating was 4.9, but it doesn’t matter.

Right now I’m probably the only level 1 that has completed 7,000 orders, made $65,000, and earned 4,000 reviews. 3,686 5-star, 361 4-star, 111 3-star, 51 2-star, 38 1-star.

I had 14 gigs, a level 1 is only allowed to have 10 gigs, so I had to pause 4 gigs that had made me $2,062 and had ratings between 4.8 and 5.0. Although I admit the 5.0 gig only had 2 reviews.

So you see? I’m being forced to stop making money! Isn’t that fun? It’s like owning 14 stores and having to close 4, not because the 4 don’t make money but because of some automatic leveling that ignores individual performance.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

“Our levels are based on performance. Your account will be evaluated on the 15th of each month, so you can always turn things around and re-earn the badge and benefits.”

LOL

Great advice! Thank you friend…

You’re welcome. 🙂

Wow. That sucks! And here I was complaining about a trivial 4-star review!

[ronhi85]

because if buyers order by mistake

I hear this often too, and I doubt it’s something that is as common as people think. How do you click several buttons by mistake?

what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

That’s how Customer Service works. I learned this while flipping burgers.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

Probably. Don’t get to level 0 then.

I hear this often too, and I doubt it’s something that is as common as people think. How do you click several buttons by mistake?

I wish I knew how this happens. Recently, a client ordered the same gig twice by mistake. We had to cancel one of the orders

[ronhi85]

because if buyers order by mistake

I hear this often too, and I doubt it’s something that is as common as people think. How do you click several buttons by mistake?

what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

That’s how Customer Service works. I learned this while flipping burgers.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

Probably. Don’t get to level 0 then.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

I was demoted from level 1 to 0 so I guess you gotta do your best not to get demoted again.

[ronhi85]

The fast food industry attracts all kinds of nutty customers. A friend of mine had a milkshake thrown at her, there nuts who scream if their order isn’t ready in 5 minutes. Besides, if the customer doesn’t like your burger, you can’t convince him it’s a good burger, you have to give them something else. Here’s the problem, those of us with specialized skills can’t give them something else.

I worked in customer service for 5 years, and I have seen more nutty customers in a single day there than I have seen since April when I started freelancing. I don’t know what you are doing to the point where you get floods of crazy and unmanageable clients so often that it makes a 4.8 rating AND a 90% order completion rate too difficult to manage.

It’s like with fast food, some customers sucked nuts, but probably 90-95% of customers are fantastic or not bad. There comes a point where you should consider if maybe it’s not just the clients anymore. Seeing how you yell at people to give you bad reviews, maybe it’s you who are not trying hard enough to truly understand your client’s desires.

You claim your work is subjective, and not perfect, but a review is also that, subjective.

Also, if I saw an owner of a pizza place respond to a review with “I’m getting tired of people with their UNREALISTIC EXPECTATIONS.”, I’d never shop there.

Understand that your clients are as subjective as your work is. If you don’t want people to be subjective about your subjective work, maybe offer other services instead?

A great tip for you would be to list the website names in a comment BEFORE you make a final delivery and ask if it is OK with them. If they want a revision then, then do it.

Many clients believe that once an order is delivered then it is delivered. Or they don’t want to get into someone’s face and potentially fight over a “subjective” job. Only about 50% of unhappy customers will even complain about their service, which means that many people would rather just leave a review and leave it at that, than ask for revised work with someone that they already believe didn’t do the job to their expectations. Many choose not to review at all, but will silently complain to all of their professional friends.

So it may be good to read up on consumer psychology to better understand the customer wants and desires, even if those wants and desires are not expressly mentioned by the consumer.

Intresting pespective

[graphixunlimite]

It happens to me all the time. My buyers leave me good tip, write great comments but when it’s time to put some stars, they save one or half a star for themselves. Don’t worry, 4 star is a good review.

[ronhi85]

It happens to me all the time. My buyers leave me good tip, write great comments but when it’s time to put some stars, they save one or half a star for themselves. Don’t worry, 4 star is a good review.

It happens to me all the time. My buyers leave me good tip, write great comments but when it’s time to put some stars, they save one or half a star for themselves. Don’t worry, 4 star is a good review.

they even leave a tip and then give you a 4-star review? Strange!

[lucycodex]

as if they are streching the truth to make the story sound better, yeah?

Not sure what you mean?

Added - just realised - you’re saying that if we get cancelled ‘ordered by mistake’ we’re actually telling lies about it to cover something else up? Right - why didn’t you just come out and say that? ☀️

Added - just realised - you’re saying that if we get cancelled ‘ordered by mistake’ we’re actually telling lies about it to cover something else up? Right - why didn’t you just come out and say that?

What I am saying is that “cancellations by mistake” are not nearly as common as people claim they are, but acting as if it happens weekly makes a story sound more appealing than once every blue moon.

[Guest offlinehelpers]

Added - just realised - you’re saying that if we get cancelled ‘ordered by mistake’ we’re actually telling lies about it to cover something else up? Right - why didn’t you just come out and say that?

What I am saying is that “cancellations by mistake” are not nearly as common as people claim they are, but acting as if it happens weekly makes a story sound more appealing than once every blue moon.

Happened to me 3 times in a few days - twice by the same buyer - ordered by mistake, and then a buyer who ordered and disappeared off the face of the earth.

My fault obviously as that’s why I’ve been demoted.

“cancellations by mistake” are not nearly as common as people claim they are

In your opinion.

[lucycodex]

Happened to me 3 times in a few days - twice by the same buyer - ordered by mistake, and then a buyer who ordered and disappeared off the face of the earth.

My fault obviously as that’s why I’ve been demoted.

“cancellations by mistake” are not nearly as common as people claim they are

In your opinion.

In your opinion.

If you get clients ordering from you and then canceling extremely often, maybe it has less to do with the clients.

Happened to me 3 times in a few days - twice by the same buyer - ordered by mistake, and then a buyer who ordered and disappeared off the face of the earth.

Like I said, it happens sometimes, but out of 280 orders, I have not gotten a single one, and from what I have seen on the forums, very few other people are affected by this apparent mass influx of buyers who purchase than cancel.

It sucks that this random and uncommon occurrence happened to you, but I don’t see this as an epidemic to any more than 2 people so far.

Which would mean that people who have thousands of reviews would obviously suffer from this more, I guess. They are still Level 2 or a TRS, however, so apparently not.

[Guest offlinehelpers]

In your opinion.

If you get clients ordering from you and then canceling extremely often, maybe it has less to do with the clients.

Happened to me 3 times in a few days - twice by the same buyer - ordered by mistake, and then a buyer who ordered and disappeared off the face of the earth.

Like I said, it happens sometimes, but out of 280 orders, I have not gotten a single one, and from what I have seen on the forums, very few other people are affected by this apparent mass influx of buyers who purchase than cancel.

It sucks that this random and uncommon occurrence happened to you, but I don’t see this as an epidemic to any more than 2 people so far.

Which would mean that people who have thousands of reviews would obviously suffer from this more, I guess. They are still Level 2 or a TRS, however, so apparently not.

canceling extremely often, maybe it has less to do with the clients.

Not extremely often - no cancellations since September, and then 3 in a couple of days in January - just bad timing.

[lucycodex]

canceling extremely often, maybe it has less to do with the clients.

Not extremely often - no cancellations since September, and then 3 in a couple of days in January - just bad timing.

Agreed. Poor timing sucks. Thankfully, however, that means that you should be Level 2 again in 30 days.(Or less, because someone was drunk when they added days to February and didn’t add enough)

[Guest offlinehelpers]

Agreed. Poor timing sucks. Thankfully, however, that means that you should be Level 2 again in 30 days.(Or less, because someone was drunk when they added days to February and didn’t add enough)

No - I’ve deleted my gigs. I’m actually happy doing free work for previous clients. At least that way nobody can ‘order by mistake’.

[lucycodex]

No - I’ve deleted my gigs. I’m actually happy doing free work for previous clients. At least that way nobody can ‘order by mistake’.

Whatever floats your boat. I, personally, would never work for free. But hey, you do you :+1:t4:

[Guest verbalwriter]

sorry you,better luck next time.
I just had my first order yesterday delivered yesterday and got a 5 star.

[Guest offlinehelpers]

sorry you,better luck next time.

I just had my first order yesterday delivered yesterday and got a 5 star.

I’m sure the OP will be delighted to hear that! 🙂

[fastcopywriter]

The fast food industry attracts all kinds of nutty customers. A friend of mine had a milkshake thrown at her, there nuts who scream if their order isn’t ready in 5 minutes. Besides, if the customer doesn’t like your burger, you can’t convince him it’s a good burger, you have to give them something else. Here’s the problem, those of us with specialized skills can’t give them something else.

I worked in customer service for 5 years, and I have seen more nutty customers in a single day there than I have seen since April when I started freelancing. I don’t know what you are doing to the point where you get floods of crazy and unmanageable clients so often that it makes a 4.8 rating AND a 90% order completion rate too difficult to manage.

It’s like with fast food, some customers sucked nuts, but probably 90-95% of customers are fantastic or not bad. There comes a point where you should consider if maybe it’s not just the clients anymore. Seeing how you yell at people to give you bad reviews, maybe it’s you who are not trying hard enough to truly understand your client’s desires.

You claim your work is subjective, and not perfect, but a review is also that, subjective.

Also, if I saw an owner of a pizza place respond to a review with “I’m getting tired of people with their UNREALISTIC EXPECTATIONS.”, I’d never shop there.

Understand that your clients are as subjective as your work is. If you don’t want people to be subjective about your subjective work, maybe offer other services instead?

A great tip for you would be to list the website names in a comment BEFORE you make a final delivery and ask if it is OK with them. If they want a revision then, then do it.

Many clients believe that once an order is delivered then it is delivered. Or they don’t want to get into someone’s face and potentially fight over a “subjective” job. Only about 50% of unhappy customers will even complain about their service, which means that many people would rather just leave a review and leave it at that, than ask for revised work with someone that they already believe didn’t do the job to their expectations. Many choose not to review at all, but will silently complain to all of their professional friends.

So it may be good to read up on consumer psychology to better understand the customer wants and desires, even if those wants and desires are not expressly mentioned by the consumer.

There comes a point where you should consider if maybe it’s not just the clients anymore. Seeing how you yell at people to give you bad reviews, maybe it’s you who are not trying hard enough to truly understand your client’s desires.

I don’t yell at clients anymore, I only did that in the past as revenge for bad reviews. It used to be extremely frustrating.

A great tip for you would be to list the website names in a comment BEFORE you make a final delivery and ask if it is OK with them. If they want a revision then, then do it.

The danger of that is that the client might not get back to you and then you’re late. Being late is how you can those forced cancellations. I’d rather deliver, I just let them know they can demand a revision if they’re not satisfied.

I don’t like waiting on clients, I like clients waiting on me. They order, I deliver. That’s easy. That’s the way Fiverr was meant to be, back in the days before level standards and other changes.

[lucycodex]

There comes a point where you should consider if maybe it’s not just the clients anymore. Seeing how you yell at people to give you bad reviews, maybe it’s you who are not trying hard enough to truly understand your client’s desires.

I don’t yell at clients anymore, I only did that in the past as revenge for bad reviews. It used to be extremely frustrating.

A great tip for you would be to list the website names in a comment BEFORE you make a final delivery and ask if it is OK with them. If they want a revision then, then do it.

The danger of that is that the client might not get back to you and then you’re late. Being late is how you can those forced cancellations. I’d rather deliver, I just let them know they can demand a revision if they’re not satisfied.

I don’t like waiting on clients, I like clients waiting on me. They order, I deliver. That’s easy. That’s the way Fiverr was meant to be, back in the days before level standards and other changes.

The danger of that is that the client might not get back to you and then you’re late. Being late is how you can those forced cancellations. I’d rather deliver, I just let them know they can demand a revision if they’re not satisfied.

I don’t like waiting on clients, I like clients waiting on me. They order, I deliver. That’s easy. That’s the way Fiverr was meant to be, back in the days before level standards and other changes.

I gave you very good advice, and you just threw it out because of pride. Look, if you ask the client, and he doesn’t respond before the order is up, than deliver it a few hours before the order is due.

If you don’t want to follow this, fine. But it can help avoid the clients that made you yell just last month. YOU need to adapt, because I guarantee the clients won’t.

[seoranks1]

So long as you are providing great service and great quality work and have a decent amount of orders per month, then you are golden. a 4.8 average, which would mean if you got 20 reviews, 4 of those can be a 4-star review.

Not necessarily, because if buyers order by mistake, that lowers your order completion rate and could put you under 90%.

But then again, what is great? Great is subjective, great is decided by the buyer. Doesn’t matter what you provide, only what the buyer thinks matters.

I just got demoted to level 1. My crime against humanity? 87% completion rate. Don’t know why, this month I had very few orders and only refunded two of them. Everything else was perfect, my rating was 4.9, but it doesn’t matter.

Right now I’m probably the only level 1 that has completed 7,000 orders, made $65,000, and earned 4,000 reviews. 3,686 5-star, 361 4-star, 111 3-star, 51 2-star, 38 1-star.

I had 14 gigs, a level 1 is only allowed to have 10 gigs, so I had to pause 4 gigs that had made me $2,062 and had ratings between 4.8 and 5.0. Although I admit the 5.0 gig only had 2 reviews.

So you see? I’m being forced to stop making money! Isn’t that fun? It’s like owning 14 stores and having to close 4, not because the 4 don’t make money but because of some automatic leveling that ignores individual performance.

So what happens after I’m demoted to level 0? Will I have to pause 5 more gigs?

“Our levels are based on performance. Your account will be evaluated on the 15th of each month, so you can always turn things around and re-earn the badge and benefits.”

LOL

Great advice! Thank you friend…

You’re welcome. 🙂

I already Devoted Level 2 to Level 0 …Just becoz of 4.7 Star Ratings

You have to Pause 3 More gigs And 7 gigs Will be Active. Thanks a lot they don’t remove extra gig services.

But I see lots of Seller loose their business sales.

[fastcopywriter]

The danger of that is that the client might not get back to you and then you’re late. Being late is how you can those forced cancellations. I’d rather deliver, I just let them know they can demand a revision if they’re not satisfied.

I don’t like waiting on clients, I like clients waiting on me. They order, I deliver. That’s easy. That’s the way Fiverr was meant to be, back in the days before level standards and other changes.

I gave you very good advice, and you just threw it out because of pride. Look, if you ask the client, and he doesn’t respond before the order is up, than deliver it a few hours before the order is due.

If you don’t want to follow this, fine. But it can help avoid the clients that made you yell just last month. YOU need to adapt, because I guarantee the clients won’t.

I gave you very good advice, and you just threw it out because of pride.

Not pride, experience. My On-time Delivery rate has always been 100%. I’m never late, and I want to keep it that way.

[rexsana93]

Sorry to hear that.😑

[Guest offlinehelpers]

In a similar way, I’ve never had a chargeback. 🙂

You probably haven’t sold enough 😂

You probably haven’t sold enough 😂

Thank you so much for your comment! ☀️

I’ve delivered almost 600 orders.

I see you joined the forum just a couple of days ago - how many sales have you made out of interest?

[Guest topned]

You probably haven’t sold enough 😂

Thank you so much for your comment! ☀️

I’ve delivered almost 600 orders.

I see you joined the forum just a couple of days ago - how many sales have you made out of interest?

how many sales have you made out of interest?

Well 0 thus far to be honest but I’m keeping hope alive 😀

[Guest topned]

You probably haven’t sold enough 😂

Thank you so much for your comment! ☀️

I’ve delivered almost 600 orders.

I see you joined the forum just a couple of days ago - how many sales have you made out of interest?

Thank you so much for your comment! ☀️

My pleasure my dear 😂

[happyspace]

I am both a seller and a buyer from time to time, so I see both sides.

I got twice a 4 stars review as a seller but as long as the rest are 5 stars it doesn’t hurt.

I will share a funny story. A long time ago, when my only gig was for voice-overs, I once got a 1 star review from a new buyer on Fiverr who had told me she was very satisfied with the jod I did for her. When I messaged to ask her why she had left a 1 star review since she was satisfied, she said that she didn’t read carefully and she thought that number 1 was for outstanding service and number 5 for the worst. Then she changed her review to 5 stars and I got my ‘happy-end’. But if I hadn’t messaged to ask her why I would have to live with that 1 star forever.

I know this isn’t the same as your story but I think, when one has done an outstanding job and/or with a bonus, one could always send a friendly message to a buyer asking what one could have possibly done better in a service to deserve a 5 star next time.

Now, from my experience as a buyer, I think that sometimes a seller loses points by neglecting communication with the buyer. Even Top Rated sellers may do that because they have so much work to do.

Well, I wish you 5 stars from now on and success!