Is it against the RULES to cancel orders based on a COUNTRY?

[jazmove]

Yeah. Already a done deal. Wish him good luck. He’ll need another one, I guess, and I hope he finds it elsewhere.

There are also bad guys out there or you can just say “Bad Buyers”. It’s a part of your business as I said above. However, If you don’t want to work with buyers from the country you don’t want then you can add disclaimer in your gig description as other sellers said above. 😉

[neromare]

Then you have a very good future at fiverr. When you get to the point that you can raise your starting prices above $25 it will eliminate a lot of problem buyers also.

@jazmove The disclaimer can just scare people off. I don’t think I will ever do that. Maybe I will just have to remember this guy’s type of writing and if I see it online, immediately cancel.

[misscrystal]

There are also bad guys out there or you can just say “Bad Buyers”. It’s a part of your business as I said above. However, If you don’t want to work with buyers from the country you don’t want then you can add disclaimer in your gig description as other sellers said above. 😉

You can’t say in your gig description you don’t want buyers from certain countries.

[jazmove]

@jazmove The disclaimer can just scare people off. I don’t think I will ever do that. Maybe I will just have to remember this guy’s type of writing and if I see it online, immediately cancel.

But Cancelling a Order will badly effect your ratings.

[misscrystal]

But Cancelling a Order will badly effect your ratings.

You have to cancel sometimes so you need to be aware of how many times you can do that and not do it often.

[neromare]

I have 28 completed and 2 canceled, the last one included. The first canceled was about a gig I still have. Help with Relationships and stuff like that. This guy ordered and then said he needed an escort girl. I didn’t know how the platform worked back then because this was my first order, and funnily enough – my first canceled.

This time it’s different. I already delivered that to him. The first one I should’ve delivered and if I get a bad review just contact CS.

Now he can claim the article is not funny, and I’m claiming I’m making funny articles. So I will just edit my description. He got that one for free, I guess Christmas came late for him.

[misscrystal]

I have 28 completed and 2 canceled, the last one included. The first canceled was about a gig I still have. Help with Relationships and stuff like that. This guy ordered and then said he needed an escort girl. I didn’t know how the platform worked back then because this was my first order, and funnily enough – my first canceled.

This time it’s different. I already delivered that to him. The first one I should’ve delivered and if I get a bad review just contact CS.

Now he can claim the article is not funny, and I’m claiming I’m making funny articles. So I will just edit my description. He got that one for free, I guess Christmas came late for him.

So far you are at your 10% limit for cancelled orders. 10% of 28 is 2 cancellations.

[newsmike]

You may cancel any order that you do not wish to do. For any reason. However, you may miss some really great buyers by throwing such a huge net.

[sebastianevans]

No you cannot cancel orders based on the country of the buyer. In particular you cannot communicate this to a buyer, that you are cancelling orders from his or her country. I don’t know if it’s against the TOS but it is simply logical that you can’t discriminate against any countries.

Actually you can, you have an option : Due to personal/technical reasons, I cannot complete the work , Which i believe it’s personal reason, 🙂 so it’s kinda pointless giving advices that are not quite true.

[misscrystal]

Actually you can, you have an option : Due to personal/technical reasons, I cannot complete the work , Which i believe it’s personal reason, 🙂 so it’s kinda pointless giving advices that are not quite true.

so it’s kinda pointless giving advices that are not quite true.

If you have a personal reason for not wanting to work on an order yes I guess you’re right but you certainly can’t say that you don’t want to work on orders from certain countries. I hope you see what I mean.

[matevzs1]

I have 28 completed and 2 canceled, the last one included. The first canceled was about a gig I still have. Help with Relationships and stuff like that. This guy ordered and then said he needed an escort girl. I didn’t know how the platform worked back then because this was my first order, and funnily enough – my first canceled.

This time it’s different. I already delivered that to him. The first one I should’ve delivered and if I get a bad review just contact CS.

Now he can claim the article is not funny, and I’m claiming I’m making funny articles. So I will just edit my description. He got that one for free, I guess Christmas came late for him.

I understand what you’re going through as it happened to me too. 😉 I can actually promise you it will happen again no matter what you do, but if we’re lucky it won’t happen ofter. 😉 But this is not a reason to turn down orders from the specific country as I can tell you from my own experience it happens everywhere. I’ve got some buyers who wanted free work from exotic countries as well as from the USA where 90% of my buyers are from, so it’s really not helping to turn down orders as you can never know who is on the other side. 😉

[miiila]

You can also make use of the FAQ section for things like a “cancelation policy” and quote the part of the ToS that says “not liking” a delivery is no valid cancelation reason, say that even if the outcome isn’t exactly what a customer envisioned, which can happen with “subjective gigs”, the time a seller spent has to be paid yet etc.

The character limit of the description limits us in what we’d like to write, and you don’t want it to have a too negative vibe either usually.

Not everyone will read the FAQ of course, but can’t hurt for those who do, people who are sensible probably will understand that, and usually, you’re better off with sensible customers anyway.

[neromare]

So far you are at your 10% limit for cancelled orders. 10% of 28 is 2 cancellations.

@misscrystal What’s that limit? First time I’m hearing about this.

[neromare]

You can also make use of the FAQ section for things like a “cancelation policy” and quote the part of the ToS that says “not liking” a delivery is no valid cancelation reason, say that even if the outcome isn’t exactly what a customer envisioned, which can happen with “subjective gigs”, the time a seller spent has to be paid yet etc.

The character limit of the description limits us in what we’d like to write, and you don’t want it to have a too negative vibe either usually.

Not everyone will read the FAQ of course, but can’t hurt for those who do, people who are sensible probably will understand that, and usually, you’re better off with sensible customers anyway.

Great idea! I will just go and write a clean and simple FAQ.

[prroducer99plus]

Well no one can force you to work. You can cancel an order whenever you feel if you don’t wan’t to do it.

That aside, choosing to cancel an order based on country is called discrimination. Don’t be that guy…

[gig_freak]

Thank you for the detailed posts. This really made me think about a different perspective. I will edit my descriptions a bit and not make them so “promising”. I hope I won’t lose other people because obviously me gig descriptions and titles drew enough people for a new seller. Out of the blue.

Another great thing that you could actually do is provide an option in your FAQ that you do not offer refunds. Maybe something along those lines:

“I rarely do refunds after the work is completed. If we have any misunderstands about the order, contact me and we are going to sort the issue out by redoing the work or by finding another solution. You should point out what are the issues or the things that you don’t like and I will offer my help.”

Maybe someone answered it already, but I was too lazy to read everything.

[newsmike]

Another great thing that you could actually do is provide an option in your FAQ that you do not offer refunds. Maybe something along those lines:

“I rarely do refunds after the work is completed. If we have any misunderstands about the order, contact me and we are going to sort the issue out by redoing the work or by finding another solution. You should point out what are the issues or the things that you don’t like and I will offer my help.”

Maybe someone answered it already, but I was too lazy to read everything.

You really only need to send them the following line from TOS:

“Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.”

So if you gave them what you said you would, case closed. Don’t allow a protracted discussion about who finds what funny. Also,

“I rarely do refunds after the work is completed. If we have any misunderstands about the order, contact me and we are going to sort the issue out by redoing the work

That tells me that "rarely"means you will refund if I make enough fuss, and redoing the work as option is setting yourself up to work for free.

The TOS is your friend.

[gig_freak]

You really only need to send them the following line from TOS:

“Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.”

So if you gave them what you said you would, case closed. Don’t allow a protracted discussion about who finds what funny. Also,

“I rarely do refunds after the work is completed. If we have any misunderstands about the order, contact me and we are going to sort the issue out by redoing the work

That tells me that "rarely"means you will refund if I make enough fuss, and redoing the work as option is setting yourself up to work for free.

The TOS is your friend.

That’s a good point. Usually, I quote the ToS when someone asks for a refund if I believe nothing was wrong on my side. Actually, I quote the ToS in many cases, if the buyer still doesn’t follow I report them to CS.

I had that problem a couple of times when a client contacted me to send him the banner in another size by requesting a revision (as he needed it for Twitter too). I delivered just with quoting the ToS, the buyer requested a revision again saying:

Other sellers do it when I ask them to!

I delivered again, saying that what he did is wrong and against the ToS. Reported them to CS, they got a warning I assume. Contacted me said sorry, and rated the order 5-stars. 🙂

[mariokluser]

Hey,

well, I know it’s not against the rules to turn down the order if you specified in your description that you don’t work this kind of work (for example, religious or adult content), but turning down order based on buyers country is kind of racist. 😉

based on buyers country is kind of racist

While I’m totally against racism, I have to say that a nationality or a religion isn’t a race and therefore it is not racism.

[newsmike]

That’s a good point. Usually, I quote the ToS when someone asks for a refund if I believe nothing was wrong on my side. Actually, I quote the ToS in many cases, if the buyer still doesn’t follow I report them to CS.

I had that problem a couple of times when a client contacted me to send him the banner in another size by requesting a revision (as he needed it for Twitter too). I delivered just with quoting the ToS, the buyer requested a revision again saying:

Other sellers do it when I ask them to!

I delivered again, saying that what he did is wrong and against the ToS. Reported them to CS, they got a warning I assume. Contacted me said sorry, and rated the order 5-stars. 🙂

I delivered again, saying that what he did is wrong and against the ToS. Reported them to CS, they got a warning I assume. Contacted me said sorry, and rated the order 5-stars

Great, I also keep quoting the TOS to remind CS that I am right and not cancel the order

[mariokluser]

If you want to turn down an order you can do so for whatever reason you want.
Stating that reason is a different piece of cake. Just say that you can’t do the job and don’t mention that it is because the buyer is from Krakozipinlinsting.
Your thoughts are free and can’t be read.
Problem solved.

[neromare]

Well no one can force you to work. You can cancel an order whenever you feel if you don’t wan’t to do it.

That aside, choosing to cancel an order based on country is called discrimination. Don’t be that guy…

@prroducer99plus GoFundMe for example doesn’t have Bulgaria in the list. But it does support Italy, which is 2 feet away from me. You can’t raise a donation if you’re from my country. So is that “discrimination”?

[neromare]

If you want to turn down an order you can do so for whatever reason you want.

Stating that reason is a different piece of cake. Just say that you can’t do the job and don’t mention that it is because the buyer is from Krakozipinlinsting.

Your thoughts are free and can’t be read.

Problem solved.

Looks good. Thanks a lot.

[matevzs1]

based on buyers country is kind of racist

While I’m totally against racism, I have to say that a nationality or a religion isn’t a race and therefore it is not racism.

Sorry, I’m not native English speaker and I just didn’t remember the correct word… But point is not in the word, we all know what I meant… 😉

So let me correct myself - discrimination

[neromare]

@newsmike
@gig_freak

I really filled it all with clarifications.

Gig #1 under question:

About This Gig

★ Before ordering, please read the FAQ!
To avoid miscommunication and any confusion, you have to.

Frequently Asked Questions

Can I get a refund if I find your work to be of LOW QUALITY?

No, you most certainly CANNOT get a refund. That is because I always put my heart and soul in all of my work. I tirelessly work for hours to complete projects, and two are not alike. I don’t just copy-paste. It’s all ORIGINAL CONTENT, and my style is UNIQUE. I don’t do “low quality”.

Can I get a refund if I find your completed work NOT FUNNY?

Humor is subjective. All of my American, Canadian, Australian, European, African and Asian and Middle Eastern clients find my work “insanely cracking and amusing” and “one of a kind”, but maybe you won’t find it funny. It may not suit you. I suggest you talk to me first, get to know me.

Why should I get to know you BEFORE ORDERING?

If I’m not a match for what you need, or you don’t really like me, and you find my humor “dull”, there’s no point in ordering. You can find thousands of good writers around here. I’m not the only one. If we’re “not on the same wave” – it won’t work. Talk to me. I answer quickly!

Please, you should really READ THIS!

Fiverr ToS: Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received

What really is your SPECIALTY?

I’m weird. And my articles are weird. And cringy. If you like CRINGE, I’m your guy.

Gig #2 under question:

★ What if the speech is not funny in the end?

Read the full FAQ below, please. It’s funny for 99% of the people who order with me, but could not be funny to you. You could be that 1%. People are different. And humor is subjective. The Russians have a saying. “In taste and color, there are no comrades.” — Russian proverb.

Same FAQ.

I hope this helps. :rofl: