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Why Buyers MUST contact seller before ordering


flomaestro
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Please contact sellers before placing an order and ask questions (hopefully you will receive an honest answer). I’m pretty much done with Fiverr. I ordered a few marketing videos that I can’t even use on Facebook. It seems like sellers can set up shop and just sell whatever they want without doing research or having knowledge on the product or service they are offering. I’ve wasted a lot of money only to end up with products I can’t use or are low quality. And these sellers are Top Rated!

So sorry about your experiences on fiverr. There are real professionals on here though.

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I worked in a usability testing company for more than 2 years and learnt that you can’t control people’s actions, you can only try to direct them or help them to make a certain decision. Anything that is stressful or requires an additional step puts a lot of people off. I am not trying to justify those actions but simply stating the reality.

Like I said, hopefully, it is optional.

You are right my friend…very right

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Please contact sellers before placing an order and ask questions (hopefully you will receive an honest answer). I’m pretty much done with Fiverr. I ordered a few marketing videos that I can’t even use on Facebook. It seems like sellers can set up shop and just sell whatever they want without doing research or having knowledge on the product or service they are offering. I’ve wasted a lot of money only to end up with products I can’t use or are low quality. And these sellers are Top Rated!

Apologies for this. There are a lot of professionals on Fiverr but sometimes it takes a bit of research. I understand how frustrating it is and hope you will give it another shot.

I think one major problem with the video category is, some buyers do not know the difference between sellers that produce videos with templates and the ones that create custom videos.

You are limited to the templates in your library, but with a custom video, you have a limitless possibility.

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One of the main things that came out of this discussion is that there needs to be a fiverr function where an order can be cancelled on mutual agreement without any penalty for seller or buyer.

Sellers are living in fear of having to cancel those $5 orders which are incorrectly made or ‘on a whim’.

It’s not healthy to work like this and it doesn’t contribute to a positive working environment on this platform. Does anyone know why it still works like this?

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Sellers also offer custom works such as video editing, photo retouching, character animation, some designing work etc. Unfortunatelly there is not a category for custom works yet. It will be better to show gig if it is a custom work without curtent price and delivery time (maybe avarege price and time)

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  • 3 weeks later...

One of the main things that came out of this discussion is that there needs to be a fiverr function where an order can be cancelled on mutual agreement without any penalty for seller or buyer.

Sellers are living in fear of having to cancel those $5 orders which are incorrectly made or ‘on a whim’.

It’s not healthy to work like this and it doesn’t contribute to a positive working environment on this platform. Does anyone know why it still works like this?

You have just made an amazing summary of this thread. TBH, I do not know why the system is like that.

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Sellers also offer custom works such as video editing, photo retouching, character animation, some designing work etc. Unfortunatelly there is not a category for custom works yet. It will be better to show gig if it is a custom work without curtent price and delivery time (maybe avarege price and time)

I absolutely agree with your view

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i have silent buyer… placed order without say anything…
so i did by suggestion…
after i deliver order…my lucky…he liked my job.
just lucky…
if all buyer like this i’ll be confused…

solution:
SELLER: make your gig description clear.
BUYER : Read carefully

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I keep seeing this demand, “contact seller before ordering,” but that’s not the way Fiverr was designed.

If I search, click on a gig, I see “Proceed to Order” first, then “Contact Me” under the seller’s name.

This is why you can’t expect buyers to always contact you. If Fiverr ever changes the mechanics so buyers see “Contact Me” instead of proceed to order, then you’ll get your wish.

Until then, you have to be ready to serve your clients. If you really want them to contact you first, then raise your prices to the most expensive levels and then disclose your real prices in the gig description. The only drawback with this is that seeing high prices is the search results might discourage people from clicking on your gigs.

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I keep seeing this demand, “contact seller before ordering,” but that’s not the way Fiverr was designed.

If I search, click on a gig, I see “Proceed to Order” first, then “Contact Me” under the seller’s name.

This is why you can’t expect buyers to always contact you. If Fiverr ever changes the mechanics so buyers see “Contact Me” instead of proceed to order, then you’ll get your wish.

Until then, you have to be ready to serve your clients. If you really want them to contact you first, then raise your prices to the most expensive levels and then disclose your real prices in the gig description. The only drawback with this is that seeing high prices is the search results might discourage people from clicking on your gigs.

I keep seeing this demand, “contact seller before ordering,” but that’s not the way Fiverr was designed.

Agree with you 👍 We provide non-physical service. That means there should be communication. Communication means spending more time.

Fiverr has set up a platform and promised quick and cheap services. Fiverr called us “seller” as if we were selling physical goods.

Selling physical goods is always quick. The price and attribute of the goods are certain. So we do not think too much to buy. Just decide and buy.

However, As time goes by, buyers want more. So sellers offer custom works which is contrary to the architecture of the system.

I hope that in the future an update will come for custom works. 🙂

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I keep seeing this demand, “contact seller before ordering,” but that’s not the way Fiverr was designed.

Agree with you 👍 We provide non-physical service. That means there should be communication. Communication means spending more time.

Fiverr has set up a platform and promised quick and cheap services. Fiverr called us “seller” as if we were selling physical goods.

Selling physical goods is always quick. The price and attribute of the goods are certain. So we do not think too much to buy. Just decide and buy.

However, As time goes by, buyers want more. So sellers offer custom works which is contrary to the architecture of the system.

I hope that in the future an update will come for custom works. 🙂

That means there should be communication. Communication means spending more time.

The only communication I give is the gig description, I hate waking up to this:

“Are u online? I am looking for some captions for our company. Is it possible for you to do in next 5 hours? Lemme know if interested.”

“Hello, I’m interested in your service to invent the brand name of our aerosol spray products.”

I don’t know why they didn’t go ahead and order. Most of my clients go ahead and order.

I guess buyers message for the following reasons.

  1. They want to make sure the seller is responsive
  2. They think they need permission to order
  3. They don’t feel comfortable ordering right away

I would encourage the buyers to read the gig description. If you’re not being asked to contact the seller, if you don’t have questions, then just order.

I’ll be polite with them either way. As my life coach taught me, “you can’t control what happens, you can control how you react to it.”

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That means there should be communication. Communication means spending more time.

The only communication I give is the gig description, I hate waking up to this:

“Are u online? I am looking for some captions for our company. Is it possible for you to do in next 5 hours? Lemme know if interested.”

“Hello, I’m interested in your service to invent the brand name of our aerosol spray products.”

I don’t know why they didn’t go ahead and order. Most of my clients go ahead and order.

I guess buyers message for the following reasons.

  1. They want to make sure the seller is responsive
  2. They think they need permission to order
  3. They don’t feel comfortable ordering right away

I would encourage the buyers to read the gig description. If you’re not being asked to contact the seller, if you don’t have questions, then just order.

I’ll be polite with them either way. As my life coach taught me, “you can’t control what happens, you can control how you react to it.”

They send messages even everything is clear. They do not send messages when you offer custom work. 🙂

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I love when my buyers contact me, as it is a way to build a relationship with them. So far this week - 80% of my orders have come from buyers who have purchased previously - 2 of them not since 2016. They now need updates to their previous work and because I took the little bit of extra time to communicate with them, they came back to me, rather than find a new seller.

Sure you can pump your orders out with minimal communication if that is your preference, but I’d prefer to build long lasting customer relationships. I don’t demand buyers contact me first - as some don’t want to, but welcome those that do. I think it makes an all-around better experience for everyone.

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