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Why Buyers MUST contact seller before ordering


flomaestro
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they see a portfolio sample that looks nice, and think that the seller can create anything they (the buyers) imagine

Maybe those images need a disclaimer or a subtitle with the words THIS IS A TEMPLATE. Not to mention similar wording is in the gig description.

Either way, we all get stupid orders. I have a gig video where a gun is being fired and the bullet flies, I’ve gotten one order for that video even though it’s not what I’m selling. What I do is refund, if Fiverr was fair, they wouldn’t punish us for refunds.

Oh well, refund…you meant the order was “cancelled” and it counted against you?

That’s being the point all day… If we can avoid cancellation, then do that.

If the buyer had messaged you first before placing that order, that could have been averted.

Thanks anyways for your contribution.

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Oh well, refund…you meant the order was “cancelled” and it counted against you?

That’s being the point all day… If we can avoid cancellation, then do that.

If the buyer had messaged you first before placing that order, that could have been averted.

Thanks anyways for your contribution.

If the buyer had messaged you first before placing that order, that could have been averted.

Sure, if the buyer wants you to do something you can do, you can tell him, “sorry, I don’t do that,” and he won’t order. However, most of my refunds aren’t because the buyer ordered by mistake, they’re because the buyer didn’t like my work. Since 4.8 is harder to get and keep than 90%, I choose to refund.

I also choose never to send a buyer request unless I’m 100% sure that the order will benefit me. In the past, I was more aggressive, I would bid everything related to my gigs. Not anymore.

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I agree on the topic. I must have lost hundreds of 5$ gigs just because random buyers place a 5$ order and ask me to do something worth 60$ or even 230$ ! And when i explain why the cost is the base, ( because in 3D animation, the cost is depended on how complex and how long the duration of each animation would be )
The buyers would say, oh… sorry. i dont have that amount of budget and cancel up the order.

Would that be my fault ? since gigs start at 5$, and there are simple stuff that i can do for 5$… i cannot increase the base gig price.

Fiverr really needs to have a order gate for buyers where both the buyer and seller can discuss BEFORE going into the order. 🙂

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I must admit, I also see the problem.

I think it should be optional. Some gigs require some sort of consultation and others don’t. It will not be wise to force all buyers to contact sellers before they purchase.

The core idea behind Fiverr is being able to purchase a product or service seamlessly. If you force all buyers to contact sellers, they will lose a lot of money.

Imagine contacting a seller that has a 5-hour response time, that already eats into the delivery time or deadline.

Imagine having so many messages because everyone has to contact before he or she orders. That will be difficult to keep up with especially when you have a high selling gig.

Most of all, anything that adds to the process of ordering can put off many buyers at the purchase stage. You can liken it to the review process. Too many things were added and this caused a reduction in clients leaving reviews.

In my opinion, this should be optional. For the time being, keep tweaking your gigs to reduce the number of buyers that order without properly reading. Try and understand why and make changes. You probably can’t eliminate it completely because it is always bound to happen (even when the buyer discusses with you) but you can at least reduce it.

My 1 cent or should I say 1 Kobo 🙂

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I agree on the topic. I must have lost hundreds of 5$ gigs just because random buyers place a 5$ order and ask me to do something worth 60$ or even 230$ ! And when i explain why the cost is the base, ( because in 3D animation, the cost is depended on how complex and how long the duration of each animation would be )

The buyers would say, oh… sorry. i dont have that amount of budget and cancel up the order.

Would that be my fault ? since gigs start at 5$, and there are simple stuff that i can do for 5$… i cannot increase the base gig price.

Fiverr really needs to have a order gate for buyers where both the buyer and seller can discuss BEFORE going into the order. 🙂

i would have loved to suggest that not all cancellations should count against the seller.

Here is why…

At the resolution center, you are asked the reason for cancellation. (I really do not know whether buyers are asked same questions)

But if buyers are asked the same questions, and both answer are - “buyer orders services not on offee” , that kind of cancellation should not against the seller.

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I think this point also have some negative impact on customer as some customer may also think that this isn’t a perfect person to assign work as he/she is asking before the order. So, that customer may think that the seller isn’t full confident about his/her gig.

I’m new on fiverr so may be I’m wrong!

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I think this point also have some negative impact on customer as some customer may also think that this isn’t a perfect person to assign work as he/she is asking before the order. So, that customer may think that the seller isn’t full confident about his/her gig.

I’m new on fiverr so may be I’m wrong!

If I were a buyer, for instance, I would wanna be certain the guy handling my project truly knows his onions.

I would wanna be sure he didn’t just “copy and paste” his gig description.

I would wanna be sure he will not cost me my time.

Even if I am spending 6 dollars, every cent counts.

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I must admit, I also see the problem.

I think it should be optional. Some gigs require some sort of consultation and others don’t. It will not be wise to force all buyers to contact sellers before they purchase.

The core idea behind Fiverr is being able to purchase a product or service seamlessly. If you force all buyers to contact sellers, they will lose a lot of money.

Imagine contacting a seller that has a 5-hour response time, that already eats into the delivery time or deadline.

Imagine having so many messages because everyone has to contact before he or she orders. That will be difficult to keep up with especially when you have a high selling gig.

Most of all, anything that adds to the process of ordering can put off many buyers at the purchase stage. You can liken it to the review process. Too many things were added and this caused a reduction in clients leaving reviews.

In my opinion, this should be optional. For the time being, keep tweaking your gigs to reduce the number of buyers that order without properly reading. Try and understand why and make changes. You probably can’t eliminate it completely because it is always bound to happen (even when the buyer discusses with you) but you can at least reduce it.

My 1 cent or should I say 1 Kobo 🙂

Thing is, the charges on here are ridiculously cheap. If that’s been taken care of, is it too much for a buyer to put just a sentence forward, double-checking ?

Talking about response time, I guess that’s why there are many sellers around. It’s better to wait and get thing inorder than to be hasty and miss deadline.

My thoughts though.

Thanks for your contribution.

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  • 2 weeks later...

New user here. I have just placed my first order a few days ago, for a small reading worth a fiver, which was cancelled this morning by the seller without previous communication, that that part (software I guess) on her laptop was not working.
I would not see the need for communication from the buyer (in that case me) beforehand, as I had to fill in a orderform anyway and the seller did not ask to be messaged beforehand. But I was annoyed that the response came so late that she could not do it, I would not have minded at all, if an automated response had come straight away saying "sorry, due to xxxx this order cannot be fulfilled at the moment, please contact again in xx weeks. But to wait for an order and on fulfillment day being messaged that the order is cancelled is not good customer service (I have worked many years in customer service and I think online CS should be as good as in person).

For big orders or creative orders I agree, it is common sense to enquire with the seller beforehand to see if both parties are on the same wavelenght, especially if something is not straight forward, before you part with your money.

I want to become a seller in future, and I would be hyper annoyed if people kept pestering me with messages if everything is perfectly clear outlined on the gig.

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yes i agree some buyers directly places order without discussing and in my gig of website development its really important that customers should discuss the requirements as end results will be what they expected
i’ve also written in my gig description that "before placing order discuss project "

so now customers discuss project before they place order and they are happy with work after delivery 🙂

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New user here. I have just placed my first order a few days ago, for a small reading worth a fiver, which was cancelled this morning by the seller without previous communication, that that part (software I guess) on her laptop was not working.

I would not see the need for communication from the buyer (in that case me) beforehand, as I had to fill in a orderform anyway and the seller did not ask to be messaged beforehand. But I was annoyed that the response came so late that she could not do it, I would not have minded at all, if an automated response had come straight away saying "sorry, due to xxxx this order cannot be fulfilled at the moment, please contact again in xx weeks. But to wait for an order and on fulfillment day being messaged that the order is cancelled is not good customer service (I have worked many years in customer service and I think online CS should be as good as in person).

For big orders or creative orders I agree, it is common sense to enquire with the seller beforehand to see if both parties are on the same wavelenght, especially if something is not straight forward, before you part with your money.

I want to become a seller in future, and I would be hyper annoyed if people kept pestering me with messages if everything is perfectly clear outlined on the gig.

Not only for big orders. BUT you must discuss prior every and any order. What if the seller cannot provide the required project within the requested time ? what if the ordered amount of budget is way below the actual project cost ? and what if the seller actually doesn’t work with the kind of project the buyer had ordered for ?

So i always suggest to ALL buyers… please discuss with the seller no matter what the project is.

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Not only for big orders. BUT you must discuss prior every and any order. What if the seller cannot provide the required project within the requested time ? what if the ordered amount of budget is way below the actual project cost ? and what if the seller actually doesn’t work with the kind of project the buyer had ordered for ?

So i always suggest to ALL buyers… please discuss with the seller no matter what the project is.

It is about the best thing a buyer can do for him/herself when ordering here on fiverr. What most don’t know is that, there are people here claiming to be sellers who are actually not. how else will a genuine seller know this people - it is by chatting them up. find out if they know what you are talking about.

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New user here. I have just placed my first order a few days ago, for a small reading worth a fiver, which was cancelled this morning by the seller without previous communication, that that part (software I guess) on her laptop was not working.

I would not see the need for communication from the buyer (in that case me) beforehand, as I had to fill in a orderform anyway and the seller did not ask to be messaged beforehand. But I was annoyed that the response came so late that she could not do it, I would not have minded at all, if an automated response had come straight away saying "sorry, due to xxxx this order cannot be fulfilled at the moment, please contact again in xx weeks. But to wait for an order and on fulfillment day being messaged that the order is cancelled is not good customer service (I have worked many years in customer service and I think online CS should be as good as in person).

For big orders or creative orders I agree, it is common sense to enquire with the seller beforehand to see if both parties are on the same wavelenght, especially if something is not straight forward, before you part with your money.

I want to become a seller in future, and I would be hyper annoyed if people kept pestering me with messages if everything is perfectly clear outlined on the gig.

I agree with you. But here is the issue. Some gig descriptions are super clear as to what the seller is offering. Yet, you see some buyers place order, then ask you to add something you didnt mention in your order. When you remind them that will cost extra because it is not in the description of what you offer for that package, they come up with …“sorry, i have to cancel because the work is incomplete without it”

Meanwhile, if the said buyer had contacted the buyer to discuss what s/he wanted, that could have been averted so quickly.

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It’s better if fiverr can consider about this completion rate thing… We can’t cancel orders because of this…have to work on the project anyway.I’m fed up with this… We can control everything without this… 😦 I wish if buyers can send a message before ordering…

I honestly do think more can be done by fiverr in the aspect of completion rate or order cancellation rate.

Sometimes, it is totally beyond the control of the seller. Yet, S/he suffers it when order gets cancelled for no fault of hers.

Something can be done…should be done.

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It’s better if fiverr can consider about this completion rate thing… We can’t cancel orders because of this…have to work on the project anyway.I’m fed up with this… We can control everything without this… 😦 I wish if buyers can send a message before ordering…

See, this is one of my main points. It may be a 500$ gig a buyer has ordered without discussing anything. but what if we really cant do it ( because of any possible reason) ?

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I agree with you. But here is the issue. Some gig descriptions are super clear as to what the seller is offering. Yet, you see some buyers place order, then ask you to add something you didnt mention in your order. When you remind them that will cost extra because it is not in the description of what you offer for that package, they come up with …“sorry, i have to cancel because the work is incomplete without it”

Meanwhile, if the said buyer had contacted the buyer to discuss what s/he wanted, that could have been averted so quickly.

Yes, flomaestro, I agree. The point here is responsibility. I guess you can not expect that everyone, buyer or seller, has enough common sense and takes responsiblity for their actions (working in school I see that every single day). I have taken in school to make my expectations hyper-hyper clear including to ASK if somnething is not clear.

So maybe every seller who wants to be messaged should have a comment stating that on their gig. Then there can’t be any discussion.

I for exampled placed my second little order this morning which is due in 5 days and got a few hours later an acknowledgement email from the seller, also noting if any changes or extras are wanted to contact beforehand.

I was very impressed with her clear communication.

If just everyone would behave like that…

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Thing is, the charges on here are ridiculously cheap. If that’s been taken care of, is it too much for a buyer to put just a sentence forward, double-checking ?

Talking about response time, I guess that’s why there are many sellers around. It’s better to wait and get thing inorder than to be hasty and miss deadline.

My thoughts though.

Thanks for your contribution.

I worked in a usability testing company for more than 2 years and learnt that you can’t control people’s actions, you can only try to direct them or help them to make a certain decision. Anything that is stressful or requires an additional step puts a lot of people off. I am not trying to justify those actions but simply stating the reality.

Like I said, hopefully, it is optional.

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Please contact sellers before placing an order and ask questions (hopefully you will receive an honest answer). I’m pretty much done with Fiverr. I ordered a few marketing videos that I can’t even use on Facebook. It seems like sellers can set up shop and just sell whatever they want without doing research or having knowledge on the product or service they are offering. I’ve wasted a lot of money only to end up with products I can’t use or are low quality. And these sellers are Top Rated!

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