The buyer didn't provide required material

[ruslano]

Hello. I am new on fiverr and couple of days ago I have created my first gig. In the first day one buyer interested in my gig and ordered it. The problem that he is not provided me a required material. I have send him a message with my requirements but still I didn’t received any answer from him. It’s only one day left until the order must be finished and still I don’t have any material to work with. Please tell me What can I do in this situation? After the time will end and the customer didn’t received his order can he leave a negative feedback? Thank you for help.

[ruslano]

Thank you for your answer. I have revived an answer from the customer and we are continuing to work together.

[seo_teams]

do Mutual cancellation using resolution center

[freestyldesign]

keep contacting your buyer untill you reach them, sometimes even if time runs out & they contact you back, you can get the info you need and finish the gig. If you never hear back, dont deliver anything & just suggest mitual cancelation. It is extremely rare not to hear back if youre trying to reach them often.