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Will Fiverr ever do these things?


prroducer99plus

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they would have a policy called “all sales are final” and not allow refunds or paypal chargebacks. They don’t do that because then nobody would order on Fiverr.

Well there you go. They wont’ do that or nobody would order.

But why welcome sellers every opportunity to refuse to sell, or to give refunds? Why make it easy?

But why welcome sellers every opportunity to refuse to sell, or to give refunds? Why make it easy?

Buyer confidence and rating protection. Negative reviews are terrible, they can destroy a gig. Someone with 250 reviews and a 4.9 gig rating is more powerful than someone with 1,400 reviews and 4.6.

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they would have a policy called “all sales are final” and not allow refunds or paypal chargebacks. They don’t do that because then nobody would order on Fiverr.

Well there you go. They wont’ do that or nobody would order.

But why welcome sellers every opportunity to refuse to sell, or to give refunds? Why make it easy?

In short - some buyers lie, some buyers don’t read directions, some buyers “buy” gigs, without any intention of paying, some buyers are competitors, who are out to take you down.

Sellers should be given some credit for having some business sense, as well as common sense.

As I have said before, I can sense immediately, if a buyer/potential buyer – is going to be problematic.

We are all independent contractors ( although as of late I feel rather “dependent” 🤨) – who contract our services out using fiverr as a platform, and for that reason - we shouldn’t feel like we’re in a choke-hold - or feel like we can’t be trusted to use our own judgement – in some cases.

That said, I think there should be a limit to the number of refusals and refunds, within reason, so that sellers don’t abuse the ability to do either.

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But why welcome sellers every opportunity to refuse to sell, or to give refunds? Why make it easy?

Buyer confidence and rating protection. Negative reviews are terrible, they can destroy a gig. Someone with 250 reviews and a 4.9 gig rating is more powerful than someone with 1,400 reviews and 4.6.

Now that fiverr is interested in sellers charging much more for gigs than in the past, they have to justify those higher prices by showing that sellers are strictly monitored and rated.

They want to eliminate the sellers who are able to get $200 for an order, and have a buyer who is outraged by feeling cheated in some way.

Now sellers who can get $200 for a gig and have a happy buyer are rewarded with less competition in their level from bad sellers.

Negative reviews are terrible, they can destroy a gig

That’s the point! Some gigs deserve to be destroyed for the reputation of the site.

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Now that fiverr is interested in sellers charging much more for gigs than in the past, they have to justify those higher prices by showing that sellers are strictly monitored and rated.

They want to eliminate the sellers who are able to get $200 for an order, and have a buyer who is outraged by feeling cheated in some way.

Now sellers who can get $200 for a gig and have a happy buyer are rewarded with less competition in their level from bad sellers.

Negative reviews are terrible, they can destroy a gig

That’s the point! Some gigs deserve to be destroyed for the reputation of the site.

They want to eliminate the sellers who are able to get $200 for an order, and have a buyer who is outraged by being scammed in some way.

How is it a scam when he can always get his money back? Herbalife is a scam, if you don’t like Herbalife products, you won’t get a refund. Fiverr isn’t a scam, and the people getting $200 for their gigs are usually worth it. Those who are not will get bad review after bad review, it won’t be a matter of opinion but a common view among 90% of buyers.

That’s the point! Some gigs deserve to be destroyed for the reputation of the site.

It is the market that should decide that, not Fiverr. That’s how Fiverr used to be, and the old Fiverr didn’t care about shady gigs, they had faith in the market. Faith the buyers and sellers. Now they’ve become an annoying nanny, chastising and punishing “bad sellers” for metrics that do not account for individual circumstances.

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They want to eliminate the sellers who are able to get $200 for an order, and have a buyer who is outraged by being scammed in some way.

How is it a scam when he can always get his money back? Herbalife is a scam, if you don’t like Herbalife products, you won’t get a refund. Fiverr isn’t a scam, and the people getting $200 for their gigs are usually worth it. Those who are not will get bad review after bad review, it won’t be a matter of opinion but a common view among 90% of buyers.

That’s the point! Some gigs deserve to be destroyed for the reputation of the site.

It is the market that should decide that, not Fiverr. That’s how Fiverr used to be, and the old Fiverr didn’t care about shady gigs, they had faith in the market. Faith the buyers and sellers. Now they’ve become an annoying nanny, chastising and punishing “bad sellers” for metrics that do not account for individual circumstances.

I shouldn’t have used the word scam. I was trying to explain that some standards need to be enforced due to the new higher prices fiverr is encouraging sellers to charge.

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They want to eliminate the sellers who are able to get $200 for an order, and have a buyer who is outraged by being scammed in some way.

How is it a scam when he can always get his money back? Herbalife is a scam, if you don’t like Herbalife products, you won’t get a refund. Fiverr isn’t a scam, and the people getting $200 for their gigs are usually worth it. Those who are not will get bad review after bad review, it won’t be a matter of opinion but a common view among 90% of buyers.

That’s the point! Some gigs deserve to be destroyed for the reputation of the site.

It is the market that should decide that, not Fiverr. That’s how Fiverr used to be, and the old Fiverr didn’t care about shady gigs, they had faith in the market. Faith the buyers and sellers. Now they’ve become an annoying nanny, chastising and punishing “bad sellers” for metrics that do not account for individual circumstances.

It is the market that should decide that, not Fiverr.

It IS the market deciding it. When gigs fall below a certain rating, that is the market deciding. I don’t think using some metrics to determine levels is wrong. If you meet the requirements you will be back in that level.

Nothing is unfair about it except the cancellations which are not the sellers fault counting against them.

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I shouldn’t have used the word scam. I was trying to explain that some standards need to be enforced due to the new higher prices fiverr is encouraging sellers to charge.

I read about buyers who are upset with what they got from sellers all the time on the forum so maybe this will help.

No, it won’t help. If you didn’t like my work when I was a TRS, you won’t like it now that I’m level 2.

Honestly, a lot of these buyers just need to chill.

It IS the market deciding it. When gigs fall below a certain rating, that is the market deciding.

No, it’s Fiverr that created arbitrary standards and is demoting talented sellers even if they have awesome reviews.

Before, demotions were for egregious conduct, horrible behavior. Now it’s because your 90% became an 89%, or your 4.8 a 4.7.

When I saw Jon B demoted, one of the best brand name writers on Fiverr, with high prices and often a long queue, I knew the system was crooked.

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I read about buyers who are upset with what they got from sellers all the time on the forum so maybe this will help.

No, it won’t help. If you didn’t like my work when I was a TRS, you won’t like it now that I’m level 2.

Honestly, a lot of these buyers just need to chill.

It IS the market deciding it. When gigs fall below a certain rating, that is the market deciding.

No, it’s Fiverr that created arbitrary standards and is demoting talented sellers even if they have awesome reviews.

Before, demotions were for egregious conduct, horrible behavior. Now it’s because your 90% became an 89%, or your 4.8 a 4.7.

When I saw Jon B demoted, one of the best brand name writers on Fiverr, with high prices and often a long queue, I knew the system was crooked.

I knew the system was crooked.

Not everyone was demoted and lots of people were promoted. Are you saying that the ones who got promoted were promoted because the system is crooked?

I think it’s weird the lady who earns over $400,000 a year got demoted.

I think what you and Jon do is particularly difficult since it is so subject to what each buyer likes.

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No.

  1. Costs them money, promotes gaming the system
  2. Costs them money, requires adding something that wasn’t planned for and is unlikely to work without major internal modifications, if it’s even possible at all with the current code
  3. Costs them money, promotes using Fiverr as a free sales lead service, requires adding something that wasn’t planned for
  4. Requires adding something that wasn’t planned for and is unlikely to work without major internal modifications, if it’s even possible at all with the current code
  5. Requires adding something that wasn’t planned for, adds additional CS time
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I knew the system was crooked.

Not everyone was demoted and lots of people were promoted. Are you saying that the ones who got promoted were promoted because the system is crooked?

I think it’s weird the lady who earns over $400,000 a year got demoted.

I think what you and Jon do is particularly difficult since it is so subject to what each buyer likes.

it is so subject to what each buyer likes

Exactly. Fiverr can’t determine that accurately via a metric or some chunk of code though, so they’re just doing it inaccurately.

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No.

  1. Costs them money, promotes gaming the system
  2. Costs them money, requires adding something that wasn’t planned for and is unlikely to work without major internal modifications, if it’s even possible at all with the current code
  3. Costs them money, promotes using Fiverr as a free sales lead service, requires adding something that wasn’t planned for
  4. Requires adding something that wasn’t planned for and is unlikely to work without major internal modifications, if it’s even possible at all with the current code
  5. Requires adding something that wasn’t planned for, adds additional CS time
  1. Allowing for certain cancellations to not effect your rating does not promote gaming the system… as Fiverr would be the one dictating this exception… and they ARE the system. Much like feedback removal; the decision is in Fiverr’s hands.

  2. Requires adding something that wasn’t planned for? Literally every update to the system is “adding something that wasn’t planned for” so I don’t see how that’s an issue. Costs them money how? That buyer could just go to another seller and Fiverr has the luxury of still making that money. Similar to when someone gets banned from a store for acting up (or stealing) they aren’t allowed to return to that store. They would just go to another store (or in this case another vendor that Fiverr also gets revenue from).

  3. This would cost them money either way as this transaction would end in a cancellation… only difference is that it wouldn’t necessarily count as a cancellation because it never started. I already addressed the wasn’t planned for part, I still don’t know what you mean by that. So you’re saying Fiverr should never change… ever? Because it has.

  4. It’s not possible for us to know how the site is coded. It could be totally possible or completely impossible. It’s also impossible for us to know if it would require some major modification but from what I do know about coding, it doesn’t seem like an overhaul. However, all this translates to is “that’s too much work”… is that a real argument?

  5. “Adds additional CS time” too much work? And partial refunds are already a thing that is almost exclusively done through Customer Support. Either through their own suggestion or by a seller asking for permission to do so. However, the system is clunky and requires creating a new order, that sometimes allows buyers to leave unjust feedback, that support then has to go back in and delete this feedback. So they babysit the transaction as a whole.

    Creating a real partial refund feature actually LOWERS the amount of time CS spends on these cases.

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At the end of the day, though all of the suggestions are reasonable – IF it’s all about money, we’re ALL replaceable, and they won’t change anything, because there’s thousands, of people ready to jump on board, with it how it is.

In fact we can expect them to employ some regulations, in the future that affect us all – potentially, worse. If it’s about weeding out services/types of sellers and money. If this is the mindset and goal, they will weed out all services that cannot be measured by tangible proof or novelty type services, among others. (IMO)

On a side note: Successful LARGE corporations, ensure they have excellent CS.

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At the end of the day, though all of the suggestions are reasonable – IF it’s all about money, we’re ALL replaceable, and they won’t change anything, because there’s thousands, of people ready to jump on board, with it how it is.

In fact we can expect them to employ some regulations, in the future that affect us all – potentially, worse. If it’s about weeding out services/types of sellers and money. If this is the mindset and goal, they will weed out all services that cannot be measured by tangible proof or novelty type services, among others. (IMO)

On a side note: Successful LARGE corporations, ensure they have excellent CS.

I’m aware.

There are people who actually make a living on Fiverr full time, and they bring millions in revenue to the site each year. Then the many other sellers who use Fiverr’s platform and also bring in lots of revenue. These are the key complaints I see every time I look at the forum so I know Fiverr knows. I just wanted to have a real discussion about whether we see Fiverr doing this stuff or is all those angry essays on ranting pot there in vain.

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I knew the system was crooked.

Not everyone was demoted and lots of people were promoted. Are you saying that the ones who got promoted were promoted because the system is crooked?

I think it’s weird the lady who earns over $400,000 a year got demoted.

I think what you and Jon do is particularly difficult since it is so subject to what each buyer likes.

I’ve been talking to a lady who gets $400+ orders to write romance books (50,000 words). This is what she told me:

“I have 97% rating for everything and my gigs always get 5-star reviews. I am not concerned about that. The problem is that I am coming from a 60% on time delivery. Before Fiverr came with the Levels days, I did not so much watch my on-time delivery because the clients didn’t care. Fiverr has gigs for only 30 days in length. The problem is when you have 3 orders of a 50k word novel, plus 8 plots to write, some will end up being late. The clients didn’t mind because I usually tell them my workload but they say they don’t care, they just want me to write their books and not looking elsewhere. So, I kind of went along with that for a long time. I’ve been working to get it up since the new system came into play and now it’s 86% but not sure what will happen, if I will get there before February 14. I’m also losing revenue because whereas clients let me know they can wait and put in their orders just the same, now I have to turn them away just to keep a on-time delivery. It’s really sad.”

Not everyone was demoted and lots of people were promoted. Are you saying that the ones who got promoted were promoted because the system is crooked?

I’m saying the system doesn’t account for individual circumstances nor does it allow for appeal. Even Facebook allows you to appeal when your advertising is denied.

Fiverr became famous for it’s flexibility. I don’t think Fiverr is flexible anymore.

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I’ve been talking to a lady who gets $400+ orders to write romance books (50,000 words). This is what she told me:

“I have 97% rating for everything and my gigs always get 5-star reviews. I am not concerned about that. The problem is that I am coming from a 60% on time delivery. Before Fiverr came with the Levels days, I did not so much watch my on-time delivery because the clients didn’t care. Fiverr has gigs for only 30 days in length. The problem is when you have 3 orders of a 50k word novel, plus 8 plots to write, some will end up being late. The clients didn’t mind because I usually tell them my workload but they say they don’t care, they just want me to write their books and not looking elsewhere. So, I kind of went along with that for a long time. I’ve been working to get it up since the new system came into play and now it’s 86% but not sure what will happen, if I will get there before February 14. I’m also losing revenue because whereas clients let me know they can wait and put in their orders just the same, now I have to turn them away just to keep a on-time delivery. It’s really sad.”

Not everyone was demoted and lots of people were promoted. Are you saying that the ones who got promoted were promoted because the system is crooked?

I’m saying the system doesn’t account for individual circumstances nor does it allow for appeal. Even Facebook allows you to appeal when your advertising is denied.

Fiverr became famous for it’s flexibility. I don’t think Fiverr is flexible anymore.

It’s not flexible.

Today, for example - the province I live in had a huge wind storm that knocked my power out from 10 am till almost 6 pm (my usual working hours). 65,000 homes were without power, some still don’t have it. Thank goodness I was up at 6 because the strong winds rattling my windows, had kept me awake all night – so decided to knock some orders of of the way. I am glad I did, because if I hadn’t I would have had two late deliveries, no fault of my own.

Last year my power was knocked out for 3 days, and several orders were late, as result… but I didn’t have the same concerns then, as I do now.

Like I have been saying steadily - sellers should be accountable for what they can CONTROL – and not for things they can’t control, such as acts of nature, customer’s changing minds, ordering wrong things etc.

It’s entirely frustrating to me, to be honest, because i am not grasping the logic behind it - and I consider myself a relatively balanced individual.

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It’s not flexible.

Today, for example - the province I live in had a huge wind storm that knocked my power out from 10 am till almost 6 pm (my usual working hours). 65,000 homes were without power, some still don’t have it. Thank goodness I was up at 6 because the strong winds rattling my windows, had kept me awake all night – so decided to knock some orders of of the way. I am glad I did, because if I hadn’t I would have had two late deliveries, no fault of my own.

Last year my power was knocked out for 3 days, and several orders were late, as result… but I didn’t have the same concerns then, as I do now.

Like I have been saying steadily - sellers should be accountable for what they can CONTROL – and not for things they can’t control, such as acts of nature, customer’s changing minds, ordering wrong things etc.

It’s entirely frustrating to me, to be honest, because i am not grasping the logic behind it - and I consider myself a relatively balanced individual.

That is a great point. Even the Fiverr App doesn’t allow us to refund orders or ask for extensions. How can that be? When there’s a power outage, our smartphones are the only way we can reach Fiverr.

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That is a great point. Even the Fiverr App doesn’t allow us to refund orders or ask for extensions. How can that be? When there’s a power outage, our smartphones are the only way we can reach Fiverr.

You asked for opinions. It was just my opinion. I can explain my answers though.

  1. If you allow ‘freebie’ cancellations, someone will try to use it for something else. Maybe even a free way of passing through files when other methods don’t work, or maybe setting up a project that then they cancel and do off Fiverr. Then there’s the fact that Fiverr processes all those orders, and then cancels them, while paying for the processing cycles to do it. There’s no way for them to recoup costs for those, other than increasing the percentage they take from everyone. Fiverr also doesn’t want Sellers to be able to consistently take orders they can’t or won’t do and then cancel them. It also costs either personnel time or computer time (or both) to implement a decision making process - and time is also money.

  2. This update in particular can be a nightmare from a database standpoint. So they now have to store data that could include (potentially) a flag for every buyer and seller account, for every account on Fiverr? Not to mention the processing cycles, which takes your time (while you wait for it to be processed) and paying for each cycle. Yikes. Why do Buyers need to block Sellers anyway? Don’t buy from them and report spam messages. Again, every time an order is cancelled, it costs Fiverr money that they don’t get back. If one order turns into 10 attempted and cancelled orders, it’s more expensive to them from both technology and personnel standpoints.

  3. Again, the cancellations cost them unrecoverable money. I know Fiverr has changed, I just doubt they’re going to suddenly want to spend more and make less. They don’t get that much for a $5 order anyway due to all the costs that are the same for every order. As far as something that wasn’t planned for, there is a big difference between completing and/or enabling code that’s already in place as opposed to adding something completely new. Good programmers try to anticipate future needs and make a ‘place’ for them as much as possible. I was saying it’s unlikely someone did so when writing the code and designing the databases. It’s about as likely as there being latent code that allows for Gigs to be sold at $3.78. Then there’s the fact that Fiverr has a good reason for preventing Sellers from refusing orders. Do they want Sellers who refuse to complete the orders? Do they want to have to review accounts manually for that, rather than having the Sellers who are refusing to complete orders automatically identified by their current automated processes?

  4. My personal opinion is that Gigs like that (ask before ordering) don’t belong on the system. It just doesn’t fit with the ‘get it done quick and for a good price’ Fiverr image. Unless they change it of course. That might be a better fit for Pro gigs only. We don’t know how the site works, but from what I can deduce the messaging and order systems are not tightly connected - if they were there would probably not be in-order messaging in a different place from other messaging. You’re asking them to connect two systems which (probably) no one planned to connect in the first place. Something like that would likely require shutting down the whole site temporarily, which is a cost for them, and for what gain? It works well enough to them. That’s too much work is a real argument. Work = dollars. You also have to think - yes it’s possible, but is it an astronomical expense with little value? What’s the ROI? Actually this is not just a programming change but a flow change in how the system works. Fiverr gets the money (checkout) and then goes on to complete the order (requirements). This would need to change that for some orders, but not all. Since the code is generally based on the expected flow, moving it around is usually not a simple task. Also, I’m not sure it’s a good idea to mess with the transaction processing. There is always more to it than just a simple change. What happens when you tell a programmer “I just want this one simple thing…”?

  5. Quite simply, no. They already have a clunky procedure but one they can follow. It’s already set up. Creating the ability to do this automatically helps Buyers and Sellers more easily offer/get a partial refund. Fiverr has many very good reasons to lower the number and amount of refunds. Then there’s the fact that CS will still get requests to do it the old way, plus arguments between Buyers and Sellers about how they don’t like their options, they don’t like the offer/request, etc. It also allows Sellers an easier way of not finishing. The Buyer’s aren’t generally looking for 100 half a logos for 2.50 each, right? So yes, it would lower the amount of time CS spends on mutually agreeable cases, but it drastically increases the frequency of the cases in general by making it easy. They don’t want refunds to be as easy as possible. Fiverr wants the orders finished.

For example, I think

Even the Fiverr App doesn’t allow us to refund orders or ask for extensions.

that is important, and a priority. I would think that the app should at least have a simple button to alert CS, preferably something more. That’s an example of something that must be worked on and completed, and has a clearly positive ROI and improves Fiverr’s image to Buyers, as well as reducing complaints and CS time. Making the app have the same abilities as the website is really important.

As far as this:

customer’s changing minds, ordering wrong things

Fiverr has to get into the business of deciding when people are lying and just want something for free, and that can be difficult using a little bit of typed text. Experts can’t do it in person. It’s a perfectly valid point, but not so simple to fix well.

Thanks @fastcopywriter for the information - I was considering trying to get a phone that ran the app for things like that, but if I can’t use it in an emergency, then it’s not much use for my needs.

I get frustrated with Fiverr too, but I just recently realized it doesn’t do any good for me to make demands without considering how it affects them. I have to look at it from their view too - a website to maintain and operate, staff to train and retrain in different procedures, investors to satisfy, CS requests to answer, orders to process and complete… they have a business to run, and they have a responsibility to not do what I want or what you want if it hurts their business. Part of running a business is deciding not to do something.

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You asked for opinions. It was just my opinion. I can explain my answers though.

  1. If you allow ‘freebie’ cancellations, someone will try to use it for something else. Maybe even a free way of passing through files when other methods don’t work, or maybe setting up a project that then they cancel and do off Fiverr. Then there’s the fact that Fiverr processes all those orders, and then cancels them, while paying for the processing cycles to do it. There’s no way for them to recoup costs for those, other than increasing the percentage they take from everyone. Fiverr also doesn’t want Sellers to be able to consistently take orders they can’t or won’t do and then cancel them. It also costs either personnel time or computer time (or both) to implement a decision making process - and time is also money.

  2. This update in particular can be a nightmare from a database standpoint. So they now have to store data that could include (potentially) a flag for every buyer and seller account, for every account on Fiverr? Not to mention the processing cycles, which takes your time (while you wait for it to be processed) and paying for each cycle. Yikes. Why do Buyers need to block Sellers anyway? Don’t buy from them and report spam messages. Again, every time an order is cancelled, it costs Fiverr money that they don’t get back. If one order turns into 10 attempted and cancelled orders, it’s more expensive to them from both technology and personnel standpoints.

  3. Again, the cancellations cost them unrecoverable money. I know Fiverr has changed, I just doubt they’re going to suddenly want to spend more and make less. They don’t get that much for a $5 order anyway due to all the costs that are the same for every order. As far as something that wasn’t planned for, there is a big difference between completing and/or enabling code that’s already in place as opposed to adding something completely new. Good programmers try to anticipate future needs and make a ‘place’ for them as much as possible. I was saying it’s unlikely someone did so when writing the code and designing the databases. It’s about as likely as there being latent code that allows for Gigs to be sold at $3.78. Then there’s the fact that Fiverr has a good reason for preventing Sellers from refusing orders. Do they want Sellers who refuse to complete the orders? Do they want to have to review accounts manually for that, rather than having the Sellers who are refusing to complete orders automatically identified by their current automated processes?

  4. My personal opinion is that Gigs like that (ask before ordering) don’t belong on the system. It just doesn’t fit with the ‘get it done quick and for a good price’ Fiverr image. Unless they change it of course. That might be a better fit for Pro gigs only. We don’t know how the site works, but from what I can deduce the messaging and order systems are not tightly connected - if they were there would probably not be in-order messaging in a different place from other messaging. You’re asking them to connect two systems which (probably) no one planned to connect in the first place. Something like that would likely require shutting down the whole site temporarily, which is a cost for them, and for what gain? It works well enough to them. That’s too much work is a real argument. Work = dollars. You also have to think - yes it’s possible, but is it an astronomical expense with little value? What’s the ROI? Actually this is not just a programming change but a flow change in how the system works. Fiverr gets the money (checkout) and then goes on to complete the order (requirements). This would need to change that for some orders, but not all. Since the code is generally based on the expected flow, moving it around is usually not a simple task. Also, I’m not sure it’s a good idea to mess with the transaction processing. There is always more to it than just a simple change. What happens when you tell a programmer “I just want this one simple thing…”?

  5. Quite simply, no. They already have a clunky procedure but one they can follow. It’s already set up. Creating the ability to do this automatically helps Buyers and Sellers more easily offer/get a partial refund. Fiverr has many very good reasons to lower the number and amount of refunds. Then there’s the fact that CS will still get requests to do it the old way, plus arguments between Buyers and Sellers about how they don’t like their options, they don’t like the offer/request, etc. It also allows Sellers an easier way of not finishing. The Buyer’s aren’t generally looking for 100 half a logos for 2.50 each, right? So yes, it would lower the amount of time CS spends on mutually agreeable cases, but it drastically increases the frequency of the cases in general by making it easy. They don’t want refunds to be as easy as possible. Fiverr wants the orders finished.

For example, I think

Even the Fiverr App doesn’t allow us to refund orders or ask for extensions.

that is important, and a priority. I would think that the app should at least have a simple button to alert CS, preferably something more. That’s an example of something that must be worked on and completed, and has a clearly positive ROI and improves Fiverr’s image to Buyers, as well as reducing complaints and CS time. Making the app have the same abilities as the website is really important.

As far as this:

customer’s changing minds, ordering wrong things

Fiverr has to get into the business of deciding when people are lying and just want something for free, and that can be difficult using a little bit of typed text. Experts can’t do it in person. It’s a perfectly valid point, but not so simple to fix well.

Thanks @fastcopywriter for the information - I was considering trying to get a phone that ran the app for things like that, but if I can’t use it in an emergency, then it’s not much use for my needs.

I get frustrated with Fiverr too, but I just recently realized it doesn’t do any good for me to make demands without considering how it affects them. I have to look at it from their view too - a website to maintain and operate, staff to train and retrain in different procedures, investors to satisfy, CS requests to answer, orders to process and complete… they have a business to run, and they have a responsibility to not do what I want or what you want if it hurts their business. Part of running a business is deciding not to do something.

  1. This update in particular can be a nightmare from a database standpoint. So they now have to store data that could include (potentially) a flag for every buyer and seller account, for every account on Fiverr? Not to mention the processing cycles, which takes your time (while you wait for it to be processed) and paying for each cycle.

I doubt the time taken to check after a user tries to contact someone, to see if they have been blocked would be significant and probably wouldn’t be noticeable. There’s already a “block” option for messages (after the “report” option I think).

3.Again, the cancellations cost them unrecoverable money. I know Fiverr has changed, I just doubt they’re going to suddenly want to spend more and make less.

  1. was about “Being able to accept or decline an order before it starts”. The order wouldn’t be “cancelled” in the way it is now, because it wouldn’t even have started if the seller didn’t accept it. It would (or should) lead to a lot less cancellations. It would lead to a higher percentage of orders completed. It could be a flag that not all sellers decide to use or that they don’t use on every gig - just on particular gigs. The buyer should be able to buy from a seller who is actually able to do the job at his required price. It would lead to much less “bad” orders that need to be cancelled.
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You asked for opinions. It was just my opinion. I can explain my answers though.

  1. If you allow ‘freebie’ cancellations, someone will try to use it for something else. Maybe even a free way of passing through files when other methods don’t work, or maybe setting up a project that then they cancel and do off Fiverr. Then there’s the fact that Fiverr processes all those orders, and then cancels them, while paying for the processing cycles to do it. There’s no way for them to recoup costs for those, other than increasing the percentage they take from everyone. Fiverr also doesn’t want Sellers to be able to consistently take orders they can’t or won’t do and then cancel them. It also costs either personnel time or computer time (or both) to implement a decision making process - and time is also money.

  2. This update in particular can be a nightmare from a database standpoint. So they now have to store data that could include (potentially) a flag for every buyer and seller account, for every account on Fiverr? Not to mention the processing cycles, which takes your time (while you wait for it to be processed) and paying for each cycle. Yikes. Why do Buyers need to block Sellers anyway? Don’t buy from them and report spam messages. Again, every time an order is cancelled, it costs Fiverr money that they don’t get back. If one order turns into 10 attempted and cancelled orders, it’s more expensive to them from both technology and personnel standpoints.

  3. Again, the cancellations cost them unrecoverable money. I know Fiverr has changed, I just doubt they’re going to suddenly want to spend more and make less. They don’t get that much for a $5 order anyway due to all the costs that are the same for every order. As far as something that wasn’t planned for, there is a big difference between completing and/or enabling code that’s already in place as opposed to adding something completely new. Good programmers try to anticipate future needs and make a ‘place’ for them as much as possible. I was saying it’s unlikely someone did so when writing the code and designing the databases. It’s about as likely as there being latent code that allows for Gigs to be sold at $3.78. Then there’s the fact that Fiverr has a good reason for preventing Sellers from refusing orders. Do they want Sellers who refuse to complete the orders? Do they want to have to review accounts manually for that, rather than having the Sellers who are refusing to complete orders automatically identified by their current automated processes?

  4. My personal opinion is that Gigs like that (ask before ordering) don’t belong on the system. It just doesn’t fit with the ‘get it done quick and for a good price’ Fiverr image. Unless they change it of course. That might be a better fit for Pro gigs only. We don’t know how the site works, but from what I can deduce the messaging and order systems are not tightly connected - if they were there would probably not be in-order messaging in a different place from other messaging. You’re asking them to connect two systems which (probably) no one planned to connect in the first place. Something like that would likely require shutting down the whole site temporarily, which is a cost for them, and for what gain? It works well enough to them. That’s too much work is a real argument. Work = dollars. You also have to think - yes it’s possible, but is it an astronomical expense with little value? What’s the ROI? Actually this is not just a programming change but a flow change in how the system works. Fiverr gets the money (checkout) and then goes on to complete the order (requirements). This would need to change that for some orders, but not all. Since the code is generally based on the expected flow, moving it around is usually not a simple task. Also, I’m not sure it’s a good idea to mess with the transaction processing. There is always more to it than just a simple change. What happens when you tell a programmer “I just want this one simple thing…”?

  5. Quite simply, no. They already have a clunky procedure but one they can follow. It’s already set up. Creating the ability to do this automatically helps Buyers and Sellers more easily offer/get a partial refund. Fiverr has many very good reasons to lower the number and amount of refunds. Then there’s the fact that CS will still get requests to do it the old way, plus arguments between Buyers and Sellers about how they don’t like their options, they don’t like the offer/request, etc. It also allows Sellers an easier way of not finishing. The Buyer’s aren’t generally looking for 100 half a logos for 2.50 each, right? So yes, it would lower the amount of time CS spends on mutually agreeable cases, but it drastically increases the frequency of the cases in general by making it easy. They don’t want refunds to be as easy as possible. Fiverr wants the orders finished.

For example, I think

Even the Fiverr App doesn’t allow us to refund orders or ask for extensions.

that is important, and a priority. I would think that the app should at least have a simple button to alert CS, preferably something more. That’s an example of something that must be worked on and completed, and has a clearly positive ROI and improves Fiverr’s image to Buyers, as well as reducing complaints and CS time. Making the app have the same abilities as the website is really important.

As far as this:

customer’s changing minds, ordering wrong things

Fiverr has to get into the business of deciding when people are lying and just want something for free, and that can be difficult using a little bit of typed text. Experts can’t do it in person. It’s a perfectly valid point, but not so simple to fix well.

Thanks @fastcopywriter for the information - I was considering trying to get a phone that ran the app for things like that, but if I can’t use it in an emergency, then it’s not much use for my needs.

I get frustrated with Fiverr too, but I just recently realized it doesn’t do any good for me to make demands without considering how it affects them. I have to look at it from their view too - a website to maintain and operate, staff to train and retrain in different procedures, investors to satisfy, CS requests to answer, orders to process and complete… they have a business to run, and they have a responsibility to not do what I want or what you want if it hurts their business. Part of running a business is deciding not to do something.

  1. So what if someone will try to use it for something else… people try to use feedback removal unjust and get denied. That’s all that has to happen. I guess Fiverr shouldn’t exist at all because someone may try to use the site for something else…? It’s not about trying to avoid every scenario completely. It’s about regulation. That’s why we have rules in the first place. And Fiverr isn’t taking money from sellers when they dock ratings. Ratings are simply analytics that track the percentage of completed orders. Fiverr is fronting the cost to begin with. And Seller’s have no choice in whether they take orders are not. So if Fiverr doesn’t want sellers to accept orders they can’t/won’t do, they should allow sellers to deny that order. But you disagreed with that…

    “Personnel time or decision making process” That’s not how it works… Fiverr has operating ours. Fiverr has a whole corporate board that is constantly brainstorming. Fiverr has a whole software team that is constantly updating/patching the system. New features and processes get updated to the site all the time. You they are just sitting on their hands when you don’t see changes? Site suggestions don’t cost the company money, that I have the experience to tell you. It allows user to suggest how Fiverr should spend their brainstorming/updating time to better help users.

  2. It depends on how they want to implement it, but it doesn’t make sense to assume every account on Fiverr is going to get blocked. That’s just slippery slope fallacy. And even if that were to happen, Fiverr would make more money and time in the process. Less cancellations, less CS time, and it weeds out the bad seeds on their own rather than Fiverr having to do it themselves. “Why do Buyers need to Block Sellers?” Both buyers and sellers need to be able to block each other. You can look on this forum and see that Sellers harass buyers on here all the time and run them from the site. And that Buyers harass sellers, spam ordering gigs knowing that the cancellations will effect them. And send harassing spam messages. Lol there’s literally a laundry list of reasons why a block button is useful. It’s the same reason why almost every site has one.

  3. I just said i’s not a cancellation. The order never started. And programmers work year round. I’m more on the gaming side of things, but programmers are employed by the company. It doesn’t cost the company money to have their employees work. And they don’t have to review anything manually. They can also leave this regulation to automated processes. Difference being the current automated process is flawed. And making changes like this help the process… not hurt it. Fiverr SAVES money in the case because they don’t have to process a cancellation. And you also said

Fiverr also doesn’t want Sellers to be able to consistently take orders they can’t or won’t do and then cancel them

So this solves that problem.

  1. “Get it done quick and for a good price” is not the Fiverr image. “Get it done for 5 dollars” is the Fiverr image. Seller set their gig durations and can charge for extra fast delivery.

    And I don’t understand why you think this change requires shutting down the site. Fiverr goes down for maintenance anyways but this is not a change that would trigger something like that, I can say that part. Also, the messaging and ordering are connected. You can send offers from the messaging screen and buyers can accept from the messaging screen. And you can also view your inbox conversation from the gig screen, even in leu of the order requirements.

    There is no astronomical expense… Fiverr employs people who work on the site. That new level system? They completely changed the mechanism/system of seller levels. Did this cost them millions of dollars? No. They have people who work for them. These are salaried jobs. FIVERR is making the changes themselves. None of this would be some astronomical cost… that simply isn’t the case.

  2. This doesn’t even make sense. Creating an automated feature for partial refunds lowers CS time. The current system is EXCLUSIVELY through CS. Allowing this to be a buyer/seller interaction AUTOMATICALLy eliminates/lowers CS time. This is just a fact.

    And fiverr already allows seller to offer FULL refunds on their own. So they make giving money back east to begin with. Allowing for partial refunds actually lets Fiverr retain more money because Sellers see it as more of an option now, rather than having to refund the whole transaction. And CS will not get requests to do it the old way, why would… that doesn’t even… And if they do, they will direct that person the automated system… that just a nonissue.

    Sellers are not babies. Lots of systems in place allow for abuse, but there s no widespread abuse on the sellers side. Maybe sellers shouldn’t be able to give refunds at all because someone out there might “misuse” it. Sellers shouldn’t be able to post pictures because someone might “misuse” it. Sellers shouldn’t be able to do anything for fear they might misuse it, okay.

    Fiverr has CS team for a reason. It’s called Customer Support because they are there to help the CUSTOMER. If a seller is not going to finish a job, then they aren’t going to finish it. They were going to do that regardless. And CS was going to be alerted regardless. Difference now is that fiverr has the ability to retain some of the money if part of the work is accepted. They also don’t always have to babysit the process because it’s no longer exclusively done through them.

I’m getting fatigued, I think I’m gonna bow out 😂 But thanks for chatting

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You asked for opinions. It was just my opinion. I can explain my answers though.

  1. If you allow ‘freebie’ cancellations, someone will try to use it for something else. Maybe even a free way of passing through files when other methods don’t work, or maybe setting up a project that then they cancel and do off Fiverr. Then there’s the fact that Fiverr processes all those orders, and then cancels them, while paying for the processing cycles to do it. There’s no way for them to recoup costs for those, other than increasing the percentage they take from everyone. Fiverr also doesn’t want Sellers to be able to consistently take orders they can’t or won’t do and then cancel them. It also costs either personnel time or computer time (or both) to implement a decision making process - and time is also money.

  2. This update in particular can be a nightmare from a database standpoint. So they now have to store data that could include (potentially) a flag for every buyer and seller account, for every account on Fiverr? Not to mention the processing cycles, which takes your time (while you wait for it to be processed) and paying for each cycle. Yikes. Why do Buyers need to block Sellers anyway? Don’t buy from them and report spam messages. Again, every time an order is cancelled, it costs Fiverr money that they don’t get back. If one order turns into 10 attempted and cancelled orders, it’s more expensive to them from both technology and personnel standpoints.

  3. Again, the cancellations cost them unrecoverable money. I know Fiverr has changed, I just doubt they’re going to suddenly want to spend more and make less. They don’t get that much for a $5 order anyway due to all the costs that are the same for every order. As far as something that wasn’t planned for, there is a big difference between completing and/or enabling code that’s already in place as opposed to adding something completely new. Good programmers try to anticipate future needs and make a ‘place’ for them as much as possible. I was saying it’s unlikely someone did so when writing the code and designing the databases. It’s about as likely as there being latent code that allows for Gigs to be sold at $3.78. Then there’s the fact that Fiverr has a good reason for preventing Sellers from refusing orders. Do they want Sellers who refuse to complete the orders? Do they want to have to review accounts manually for that, rather than having the Sellers who are refusing to complete orders automatically identified by their current automated processes?

  4. My personal opinion is that Gigs like that (ask before ordering) don’t belong on the system. It just doesn’t fit with the ‘get it done quick and for a good price’ Fiverr image. Unless they change it of course. That might be a better fit for Pro gigs only. We don’t know how the site works, but from what I can deduce the messaging and order systems are not tightly connected - if they were there would probably not be in-order messaging in a different place from other messaging. You’re asking them to connect two systems which (probably) no one planned to connect in the first place. Something like that would likely require shutting down the whole site temporarily, which is a cost for them, and for what gain? It works well enough to them. That’s too much work is a real argument. Work = dollars. You also have to think - yes it’s possible, but is it an astronomical expense with little value? What’s the ROI? Actually this is not just a programming change but a flow change in how the system works. Fiverr gets the money (checkout) and then goes on to complete the order (requirements). This would need to change that for some orders, but not all. Since the code is generally based on the expected flow, moving it around is usually not a simple task. Also, I’m not sure it’s a good idea to mess with the transaction processing. There is always more to it than just a simple change. What happens when you tell a programmer “I just want this one simple thing…”?

  5. Quite simply, no. They already have a clunky procedure but one they can follow. It’s already set up. Creating the ability to do this automatically helps Buyers and Sellers more easily offer/get a partial refund. Fiverr has many very good reasons to lower the number and amount of refunds. Then there’s the fact that CS will still get requests to do it the old way, plus arguments between Buyers and Sellers about how they don’t like their options, they don’t like the offer/request, etc. It also allows Sellers an easier way of not finishing. The Buyer’s aren’t generally looking for 100 half a logos for 2.50 each, right? So yes, it would lower the amount of time CS spends on mutually agreeable cases, but it drastically increases the frequency of the cases in general by making it easy. They don’t want refunds to be as easy as possible. Fiverr wants the orders finished.

For example, I think

Even the Fiverr App doesn’t allow us to refund orders or ask for extensions.

that is important, and a priority. I would think that the app should at least have a simple button to alert CS, preferably something more. That’s an example of something that must be worked on and completed, and has a clearly positive ROI and improves Fiverr’s image to Buyers, as well as reducing complaints and CS time. Making the app have the same abilities as the website is really important.

As far as this:

customer’s changing minds, ordering wrong things

Fiverr has to get into the business of deciding when people are lying and just want something for free, and that can be difficult using a little bit of typed text. Experts can’t do it in person. It’s a perfectly valid point, but not so simple to fix well.

Thanks @fastcopywriter for the information - I was considering trying to get a phone that ran the app for things like that, but if I can’t use it in an emergency, then it’s not much use for my needs.

I get frustrated with Fiverr too, but I just recently realized it doesn’t do any good for me to make demands without considering how it affects them. I have to look at it from their view too - a website to maintain and operate, staff to train and retrain in different procedures, investors to satisfy, CS requests to answer, orders to process and complete… they have a business to run, and they have a responsibility to not do what I want or what you want if it hurts their business. Part of running a business is deciding not to do something.

I was considering trying to get a phone that ran the app for things like that, but if I can’t use it in an emergency, then it’s not much use for my needs.

Getting an iPhone isn’t that expensive, you can finance it at $20 a month, and eventually it will be paid off. Believe me, it’s going to be worth it, this is me with my iPhone:

Hey Siri, what movies are playing?

What’s the weather today?

Remind me to call grandma on Monday.

How much is $100 in euros?

What is 20% of $50

Wake me up at 2pm

Etc.

You can do so much with a smartphone, you can talk to it and it does what you want, as long as you’re understood, otherwise you repeat yourself. It’s almost like having a butler.

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