kristofsche Posted January 17, 2018 Share Posted January 17, 2018 Hello ! there is a lot of buyers send their emails directly what should seller to do ?ignore the message or report ? 8 Link to comment Share on other sites More sharing options...
nikavoice Posted January 17, 2018 Share Posted January 17, 2018 🚩 and report. It’s also good to educate the buyer that this is not allowed and refer them to the ToS as well.The ToS clearly states:BasicsTo protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.Any necessary exchange of personal information required to continue a service may be exchanged within the order page.Fiverr does not provide protection for users who interact outside of the Fiverr platform.All information and file exchanges must be performed exclusively on Fiverr’s platform. 10 Link to comment Share on other sites More sharing options...
ollydave Posted January 17, 2018 Share Posted January 17, 2018 Some buyers are very ignorant about sharing personal information on Fiverr. Sometimes I get a custom request with emails and phone numbers. I simply educate the buyer and let them know I will be happy to discuss everything about the project via the messaging platform on Fiverr.90% of the time, they understand. Good luck! 8 Link to comment Share on other sites More sharing options...
jobtheilstrator Posted March 30, 2019 Share Posted March 30, 2019 Some buyers are very ignorant about sharing personal information on Fiverr. Sometimes I get a custom request with emails and phone numbers. I simply educate the buyer and let them know I will be happy to discuss everything about the project via the messaging platform on Fiverr.90% of the time, they understand. Good luck!so its doesn’t effect sellers ratings? 5 Link to comment Share on other sites More sharing options...
jhakz1234 Posted March 30, 2019 Share Posted March 30, 2019 so its doesn’t effect sellers ratings?That is not related with ratings .If any buyer want to contact with you outside of fiverr or share their contact information to contact outside then just report them …And it will not affect your any stats … 😀 5 Link to comment Share on other sites More sharing options...
capsium Posted March 30, 2019 Share Posted March 30, 2019 just report the message with personal info, and continue with your life 🙂 6 Link to comment Share on other sites More sharing options...
gladstonevo Posted March 30, 2019 Share Posted March 30, 2019 I had a seller provide an email because the fiverr delivery system wasn’t working. He sent the file to me and it worked fine. Is this a problem? 6 Link to comment Share on other sites More sharing options...
mhamayoun Posted March 30, 2019 Share Posted March 30, 2019 If you will report They will not effect on your status but You will lose your potential client, just educate them to go forward to your work 6 Link to comment Share on other sites More sharing options...
misscrystal Posted March 30, 2019 Share Posted March 30, 2019 I reported a buyer who sent me their email and nothing happened to them. 5 Link to comment Share on other sites More sharing options...
talhashahab05 Posted May 6, 2022 Share Posted May 6, 2022 On 3/30/2019 at 7:28 AM, gladstonevo said: I had a seller provide an email because the fiverr delivery system wasn’t working. He sent the file to me and it worked fine. Is this a problem? I will always suggest to use the Fiverr system and don't send anything on his email 4 Link to comment Share on other sites More sharing options...
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