Rating drops on fiverr app not on website when the order is marked automatically

[hafuumahmood]

Hello there. I had overall rating of 4.4 stars. But today one of my order is marked automatically by fiverr as the buyer does not marked it in three days and what i see in fiverr android app is that my rating drops to 3.7 stars. Please someone tell me whats going on. When i open it in web browser it still shows 4.4 rating with 4 reviews. But now i have completed 5 orders and the last order does not have any review so then why the android app is showing rating 3.7. Does fiverr automatically took 1 star for my automatically mark project. Please help me as ratings shows our reputation and it matters to me alot please help me.

[miiila]

My rating shows the same on desktop and app. I would contact Customer Support about this, they are the only ones who really can help you if it is a bug.

[hafuumahmood]

My rating shows the same on desktop and app. I would contact Customer Support about this, they are the only ones who really can help you if it is a bug.

Thanks alot for the response i will contact the customer service now