Just Been Demoted? Let's Stop it Happening Again

[doncgarner1]

That’s the problem. I DO MY JOB…yet I’m penalized by fiverr…simply because they don’t investigate situations to find TRUTH…this is an automated reply system mostly…and The Customer Is Always Right Mentality…That philosophy died with the 90’s. Customers ARE NOT always right.

same here my friend…

the law said… do you job head up and down no left and right…

LOL force law my friend…

Amen…lol…I am looking at this TODAY with new eyes…trying to factor this and the recent $270 loss situation into my business and HOW to move on and continue to provide great service for customers here. I feel like why try when you’re delivering what customers want and what fiverr expects…yet SOMEONE’S not listening or valuing your talent, experience, ratings or service…Fiverr needs to FIX this and other issue WE SELLERS have a concern about. I hope all of these stories and replies help to educate both new sellers and fiverr execs.

[hardbearded996]

Amen…lol…I am looking at this TODAY with new eyes…trying to factor this and the recent $270 loss situation into my business and HOW to move on and continue to provide great service for customers here. I feel like why try when you’re delivering what customers want and what fiverr expects…yet SOMEONE’S not listening or valuing your talent, experience, ratings or service…Fiverr needs to FIX this and other issue WE SELLERS have a concern about. I hope all of these stories and replies help to educate both new sellers and fiverr execs.

aluing your talent, experience, ratings or service…Fiverr needs to FIX this and other issue WE SELLERS

they value money not the talent

money matter rule the world

[doncgarner1]

aluing your talent, experience, ratings or service…Fiverr needs to FIX this and other issue WE SELLERS

they value money not the talent

money matter rule the world

Yes I agree…but CEO’s and their people should realize WHO keeps them a million dollar company and simply protect the interest of the seller. This should be standard practice. Integrity goes a long way with me and I’m sure other sellers here. BE ACCOUNTABLE…thats what I’m saying. So we can ALL make good money and a living. That’s just my 2 cents. Blessings-Don

[thepromogirl]

This message is meant to be an observation for others to see what’s it’s like for a Top Seller of 4-5 years to be demoted to Level 1 (with AMAZING stats)

• I’ve been on Fiverr since April 2012
• The last 4-5 years I’ve been a Top Seller
• I was demoted to Level 2 last month for not responding to messages within a 24 hour period.
• I worked diligently at getting responding to messages and got it back up to 85%.
• Today, February 15, 2018 I was demoted to Level 1

Got the following message this morning:

Based on your recent activity, your account no longer meets the requirements for Level Two status. The following was your performance at the end of the evaluation period (February 15, 2018 00:00 GMT):

• Response Rate: 85%
• Order Completion: 93%
• On Time Delivery: 99%
• Rating: 4.9

We have removed the Level Two badge from your account, along with the benefits that came with it. If you have more than 10 Gigs, your most recent Gigs will be auto-paused within 48 hours, to meet the original account limitation of 10 Gigs. We recommend that you choose which Gigs you would like to suspend before the system does it automatically.

One stat that I’ve been watching lately is Order Completion. I was not sure what this was so I asked. Below is the response that I got from support:

Completion rate counts the numbers of orders which are completed in the last 60 days. Every cancellation, regardless of it that cancellation is counted in the evaluation is reflected in this stat. It looks like you have had 6 cancellations in the last 60 days.

Bottom line is I really don’t know what is happening. As a Top Seller and business owner, I thought I understood what I was doing. This demotion, if not a mistake, will damage my reputation, business, and livelihood.

Again, this is not a rant or complaint. I just want everyone to see what is happening to me, as a former Top Seller, Level 2 Seller, and Now a Level 1 Seller

Screenshot 2018-02-15 06.21.54.png1424×595 60.8 KB

Hopefully this observation will help other sellers understand what it’s like for a Top Seller to be demoted to Level 1 (with Amazing statistics). Unfortunately, I’m not sure how to stop it from happening again.

I second this. Just got demoted because my response time was 16 hours. I’m a former TRS as well, not a “no badge” Seller. I’m green in all other categories for this demotion except reponse time.

[darrentunstall]

I second this. Just got demoted because my response time was 16 hours. I’m a former TRS as well, not a “no badge” Seller. I’m green in all other categories for this demotion except reponse time.

I’m sorry this happened to you too. It’s a crazy thing… Not sure how to deal with it.

[design71]

I’m sorry this happened to you too. It’s a crazy thing… Not sure how to deal with it.

It’s not so much the ‘how’ to deal with it. It’s the ‘won’t’ deal with it.

Sellers are a commodity and until that mindset changes within management, nothing will change here.

[loganstover]

I absolutely agree!!! I was demoted on yesterday as well for reasons that were mainly THEIR MISTAKE and not mine. Fiverr needs to assign moderators or account specialists that are designed to be a HELP for sellers in ALL situations. Meaning that they MONITOR and INVESTIGATE Issues that sellers are having with and without clients. Especially clients who set out to defraud sellers…complain after the projects are completed to their asking and liking…then ask fiverr to refund their money or you to cancel the order. SMH…Fiverr always sides with the client. I admit that I violated fiverrs TOS by delivering a gig that wasn’t completed…but the reason I did so, was to avoid the gig clock making the order delivery late while waiting on FIVERR to respond and investigate the issue I was having with this client. (They didn’t reply until 7 hours later…and cancelled shortly after replying) If I had NOT delivered it…my ratings would suffer. The buyer and I had agreed to extend the project beyond the delivery (Buyer had NOTHING Ready Since November 2017)…but the client’s computer broke and they asked fiverr to cancel the gig…and they did. WOW!!! This same client violated the TOS on more than 4 times through our communication by asking to communicate off of fiverr…they flagged them…but kept sending ME warnings like it was me who did this…even tho’ I didn’t do anything but tell the client that they were violating fiverr TOS…SMH…the end result was me getting violated yesterday…for…having more than one TOS violation in a 30 day period!!! THIS IS SOME BS!!! I’ve been a 5 star rated seller here on fiverr since 2010…and a level 2 seller…THIS SHOULD NOT HAVE HAPPENED…especially when I contacted Fiverr Support to explain the situation and complain about this seller BEFORE they cancelled the order and returned the $270 project fee. Fiverr should have INVESTIGATED THIS by READING the message stream between us…HELP!!! My Suggestion:

Fiverr should institute for everyone of it’s sellers who are level 2 and higher, an Account Specialist…who will read and INVESTIGATE issues between sellers and buyers…so that THE TRUTH can be determined and ruled on…instead of a broken system of NO Accountability on the part of fiverr to its sellers or a system of PROTECTION for us. Thank you all for listening…I’d like to hear replies of anyone this has happened to…and possible solutions…to HELP like the topic discusses. Thanks-Blessings-Don

I admit that I violated fiverrs TOS by delivering a gig that wasn’t completed…but the reason I did so, was to avoid the gig clock making the order delivery late while waiting on FIVERR to respond and investigate the issue I was having with this client.

I had to dig PRETTY far to find what the actual example was that you were complaining about. You said that the reason you were upset (don’t think you actually mentioned that you were demoted, but due to the extensive exclamations… I will assume you did) was because of a cancelled order, that CS didn’t fix on time.

90% completion rate is acceptable. - How many orders have you had in the last 60 days? If you have had more than 9 orders in the last 60 days, then this one cancellation was NOT the problem. The problem was all the other cancellations that you had, not the one you chose to blame Fiverr about.

PS. Couldn’t check your gigs. The account @doncgarner1 isn’t available anymore.

[thecreativeguys]

I admit that I violated fiverrs TOS by delivering a gig that wasn’t completed…but the reason I did so, was to avoid the gig clock making the order delivery late while waiting on FIVERR to respond and investigate the issue I was having with this client.

I had to dig PRETTY far to find what the actual example was that you were complaining about. You said that the reason you were upset (don’t think you actually mentioned that you were demoted, but due to the extensive exclamations… I will assume you did) was because of a cancelled order, that CS didn’t fix on time.

90% completion rate is acceptable. - How many orders have you had in the last 60 days? If you have had more than 9 orders in the last 60 days, then this one cancellation was NOT the problem. The problem was all the other cancellations that you had, not the one you chose to blame Fiverr about.

PS. Couldn’t check your gigs. The account @doncgarner1 isn’t available anymore.

It’s a forum bug - remove the 1 from the end of the username.

[gig_freak]

I got demoted again, and I am a new seller. I don’t argue against, it was partially my fault. Yes, I got demoted because I was missing just 2%, but that 2% is actually 12% of the designated stat. Well, there is an evaluation next month, so I would work hard to get back that LV 1. 🙂

I mean there is no point in arguing, instead, go sweat your 🍑 and improve all of your stats by the 15th of March.

[doncgarner1]

I admit that I violated fiverrs TOS by delivering a gig that wasn’t completed…but the reason I did so, was to avoid the gig clock making the order delivery late while waiting on FIVERR to respond and investigate the issue I was having with this client.

I had to dig PRETTY far to find what the actual example was that you were complaining about. You said that the reason you were upset (don’t think you actually mentioned that you were demoted, but due to the extensive exclamations… I will assume you did) was because of a cancelled order, that CS didn’t fix on time.

90% completion rate is acceptable. - How many orders have you had in the last 60 days? If you have had more than 9 orders in the last 60 days, then this one cancellation was NOT the problem. The problem was all the other cancellations that you had, not the one you chose to blame Fiverr about.

PS. Couldn’t check your gigs. The account @doncgarner1 isn’t available anymore.

Hey Logantover, thanks for the reply. I was demoted. I did violate the TOS by delivering a gig that wasn’t complete according to FIVERR. The buyer and I had already agreed to end the gig before the clock expired and I was to continue to work on the project AT THE BUYERS REQUEST for as long as it took HER to give me her written content. Fiverr CS “DIDN’T” read or take any of this into consideration.

In the last 60 days I have only had 1 late order due to a customer again NOT providing cotent to complete this gig on time. I took that hit and said no worries the client gave me a 5 star rating…and the fact that they were NEW to fiverr…so they didn’t know how things go here.

Now the violation that I received from another recent project for $270…thats the other LATE as CS deems it…I got a demotion and a late rating for. All CS had to do was to READ the message threads (2 different streams) that they buyer and I had communicated on…and they would have saw that WE had an agreement…to which the buyer didn’t honor and also that the buyer had repeatedly violated the TOS, even after being told by me that they were in violation and even after Fiverr warned them. I reported this to CS…their language when trying to cancel at the end of the gig several times…and again, THEY DID NOTHING. Fast forward to a week after I reported the buyer, all of this happens…it’s like they DON’T read or investigate anything…they just send out Bot inspired and short answers to benefit the buyer and support their TOS and reputation. Its not right…and they need to fix this.

There are TOO MANY issues with bugs and lack of accountability of the part of fiverr, many sellers complain and know it…yet they don’t do anything to accomodate or protect us. Even the simple fact that you say my username is doncgarner1…(It Isn’t)…is a TESTAMENT to, there are things wrong here that fiverr NEEDS TO FIX. Not yelling just showing the importance of what I’m saying with these issues. My screenname is doncgarner…NOT with a 1…Thanks for pointing that out…evidently fiverr needs to FIX THIS TOO…i’ve got and have had for 8 years the same screen name. maybe thats an issue they should look further into WHY this happened. I can assure you…it’s nothing I did.

P.S. I haven’t been getting steady orders here for months…I might get 2 to 4 orders most months. Most of my business comes from repeat buyers and a few new orders…HOW CAN I or any other seller here maintain 9 orders or more…when Fiverrs algorithm doesn’t send a FAIR amount of work your way, daily, weekly, monthly…Or EVER? My Answer…YOU CAN’T. This New Policy is designed to make us fail. I shouldn’t have to promote my business outside of fiverr to send clients to fiverr…This is their platform…THEY should be sending MORE work requests and buyers my way, not they other way around. I have REAL TALENT **(I’m NOT Outsourcing work with no talent like others here with 80 plus orders in their Que’s!FIX THIS TOO FIVERR!).

I AM FAIR with my pricing, I’m Honest, Have Integrity, Great Reviews…yet I am NOT valued here as a seller.** There’s a BIG problem with that fact. It shouldn’t be all about money for fiverr, but more about building great business relationships between people all across the globe. The Money WILL Come. Thanks Brother for the reply.

Blessings-Don

This is from Dec 17, 2017…January was the same…I just didn’t take a screenshot. This month…with all of this happening…this makes no sense to me. How a seller with a profile like mine can be demoted like I was, and you’re doing everything you’re supposed to be doing. Nothing but the enemy’s attack! the devil IS A LIAR!!!

You Do The Math!!! It DOESN’T add up.

[carineb]

I second this. Just got demoted because my response time was 16 hours. I’m a former TRS as well, not a “no badge” Seller. I’m green in all other categories for this demotion except reponse time.

Just got demoted because my response time was 16 hours.

Are you sure ?

Response time does not count for the monthly evaluation. There must be another reason!

[fivenv]

After your first response, further messages don’t affect your Response Rate…it’s just about responding to that initial message from a new contact. So you don’t have to keep responding to them after that. 🙂

Hope that’s helpful! I myself didn’t realize until recently that I have to respond to new messages that have already been marked as spam by the system.

This is helpful to know. I do get a whole lot of requests, which I respond to, then there are times when some get cheeky and start asking questions that would be answered as a paid consult.

[fastcopywriter]

aluing your talent, experience, ratings or service…Fiverr needs to FIX this and other issue WE SELLERS

they value money not the talent

money matter rule the world

they value money not the talent

money matter rule the world

Disagree, these demotions aren’t about money, most people demoted are for factors outside our control, mainly the 4.8 and the 90% completion rate, a few for their response rate.

I’ve made a lot of sellers have have made $50,000 and more working on Fiverr, they still got demoted. If some of these people quit Fiverr, how will Fiverr make money?

If Fiverr cared about money, demotions would only happen under the most extreme circumstance, like before. Before, demotions were about “Order cancelled. Seller failed to deliver on time,” too account warning violations, and too many TOS violations. Each demotion had to be approved by a human being, which takes time.

The Level Standard system means Fiverr can save a lot of time, since demotions will happen automatically with no human input whatsoever.

[alyanraheel]

Very useful advises, every sellers should be implemented on:slightly_smiling_face:.

[jonbaas]

Very useful advises, every sellers should be implemented on:slightly_smiling_face:.

Very useful advises, every sellers should be implemented on

Implemented on what? You post was an incomplete sentence.

[deivys20071]

they value money not the talent

money matter rule the world

Disagree, these demotions aren’t about money, most people demoted are for factors outside our control, mainly the 4.8 and the 90% completion rate, a few for their response rate.

I’ve made a lot of sellers have have made $50,000 and more working on Fiverr, they still got demoted. If some of these people quit Fiverr, how will Fiverr make money?

If Fiverr cared about money, demotions would only happen under the most extreme circumstance, like before. Before, demotions were about “Order cancelled. Seller failed to deliver on time,” too account warning violations, and too many TOS violations. Each demotion had to be approved by a human being, which takes time.

The Level Standard system means Fiverr can save a lot of time, since demotions will happen automatically with no human input whatsoever.

you´re right!! :thinking: !!!

[uk1000]

I second this. Just got demoted because my response time was 16 hours. I’m a former TRS as well, not a “no badge” Seller. I’m green in all other categories for this demotion except reponse time.

I second this. Just got demoted because my response time was 16 hours. I’m a former TRS as well, not a “no badge” Seller. I’m green in all other categories for this demotion except reponse time.

As long as each message is responded to within 24 hours (the first message sent to a seller from each person) the Response Rate should be 100%, and having a Response Rate >=90% is okay.

[deivys20071]

I think the demotions should have opportunities, I mean for example: if my response time, delivery time, etc., is lower, then Fiverr must warn us for a maximum of 3 times within 15 days, where if we fail, then Fiverr removes our badge :thinking:

so… within the 5 days we must do things well… and Fiverr do the calculation within those 5 days…
We should send this proposal for review :thinking:

[fastcopywriter]

I think the demotions should have opportunities, I mean for example: if my response time, delivery time, etc., is lower, then Fiverr must warn us for a maximum of 3 times within 15 days, where if we fail, then Fiverr removes our badge :thinking:

so… within the 5 days we must do things well… and Fiverr do the calculation within those 5 days…

We should send this proposal for review :thinking:

Good idea. I also suggest an appeal process. When Facebook rejects an ad, they give you an opportunity to appeal.

[deivys20071]

Good idea. I also suggest an appeal process. When Facebook rejects an ad, they give you an opportunity to appeal.

yes! :thinking: !

[alerrandre]

What is the point ?

On January 14 I got demoted from Top Seller because my response rate was 89% and not 90%, no problem since I didn’t meet the requirements, today I received an email saying that I won’t be promoted to Top Seller despite being above 90%+ on every single metric, what is the point trying to keep all the metric up with almost 10,000 sales and you guys don’t care about the sellers ?? Feeling worthless right now, thank you Fiverr!

[Guest offlinehelpers]

What is the point ?

On January 14 I got demoted from Top Seller because my response rate was 89% and not 90%, no problem since I didn’t meet the requirements, today I received an email saying that I won’t be promoted to Top Seller despite being above 90%+ on every single metric, what is the point trying to keep all the metric up with almost 10,000 sales and you guys don’t care about the sellers ?? Feeling worthless right now, thank you Fiverr!

almost 10,000 sales and you guys don’t care about the sellers ??

I feel for you, and hope you get your TRS status back soon. All the best. ☀️

[catwriter]

I think the demotions should have opportunities, I mean for example: if my response time, delivery time, etc., is lower, then Fiverr must warn us for a maximum of 3 times within 15 days, where if we fail, then Fiverr removes our badge :thinking:

so… within the 5 days we must do things well… and Fiverr do the calculation within those 5 days…

We should send this proposal for review :thinking:

if my response time, delivery time, etc., is lower, then Fiverr must warn us for a maximum of 3 times within 15 days,

But you do have a warning. You just need to look at your analytics page, and you’ll see it there, in red.

[design2thrive]

Anyone else with high ranking gigs feeling the effects of demotion? Or is traffic just low from what i see in analytics

[contentcruise]

Awesome post! I am demoted and I understand why and your post has helped to throw light in the direction to look to remedy the situation. Fiverr is a serious business and I have resolved to do the needful to bounce back. Thanks for your timely heads up. Cheers!