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Late reply from buyer


peace_lover1

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Hi community
There is a buyer who purchased video and i deluvered it and then he asked so many revisions and i did that revisions too and after tgat he never replied for over 2 weeks and now he is asking for morr changes. But i don’t have his video source files cuz i always delete source files of order after 10 days of order completion.
I am saying that you need to pay full again if he needs video cuz i have to make it from scratch. It was not my fault that he did not reply for over 2 weeks.
I told about fiverr support center and they are saying that talk to buyer and he is asking for full refund. What about my work i did. What should i do please suggest me good thing to do

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I sent him mp4 video not source file

Was it one of your packages where you offer unlimited revisions? Fiverr CS have been known to hold sellers to that even if the order’s completed.

However, if you haven’t got the files to enable editing and revisions, you haven’t got them.

Explain to the buyer that they got what they ordered, they didn’t ask for revisions before the order completed, you’d love to help, but really you can’t, and you’re very sorry. Leave the ball in their court if they want to get a refund via CS.

Might be better to change your profile description too:

We do money back guarantee work

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Was it one of your packages where you offer unlimited revisions? Fiverr CS have been known to hold sellers to that even if the order’s completed.

However, if you haven’t got the files to enable editing and revisions, you haven’t got them.

Explain to the buyer that they got what they ordered, they didn’t ask for revisions before the order completed, you’d love to help, but really you can’t, and you’re very sorry. Leave the ball in their court if they want to get a refund via CS.

Might be better to change your profile description too:

We do money back guarantee work

Yes we do money back guarantee work until order is not completed but once order completed that means buyer was happy with product or buyer was not responding

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