terry_oi Posted January 15, 2018 Share Posted January 15, 2018 I knew I was going to be demoted back in Nov. when I came back after dealing with twice having my home flooded with not one but two Hurricanes (without power for 2 weeks and in a city without internet for over a month) a Buyer canceled an order from 2014 while I was away because (of course) they no longer needed the order they never opened and it dropped by “Completed Orders” to 69% automatically.I had a cancellation about 1-2 weeks in my return because a Buyer didn’t both to read the Gig details and placed an order asking for a service that I don’t provide (and is against ToS). It was either do the order (thus going against Fiverr ToS) or cancel and have it affect my statistics.I sent a lengthy support ticket and had a back-and-forth with Mia from CS who basically said there is nothing Fiverr can do, but assured me I “still had time to get my ratings up” by Jan 15th. Ha!I explained that statistically, it was impossible based on the 2 projected (similar issues) cancellations in the works. I explained that I have to have 50 orders come in and complete them JUST to make threshold and with Fiverr orders slowed to a crawl since my return… it wasn’t even realistic.As a Seller, I have zero options having to cancel if it’s an issue on the Buyers side. I can’t extend an order with an unresponsive Buyer and I can’t fake “deliver” an order when I don’t have any or all the right information––because that’s not only unprofessional but goes against ToS. My idea is that this is Fiverr’s way to make sure (that in fear) Sellers won’t cancel orders even if things are bad, thus it just ensure more money for them.I’ve serious faith in Fiverr and the system that’s in place. Going down a Level for a majority of Sellers simply because things are literally no their fault and not within their control is madness. You simply can’t control the actions or inaction of a Buyer and I’ve been preaching this since the beginning––Sellers shouldn’t be at fault for Buyers negligence, but here we still are.I remember when I demoted for TRS for this same issue (Buyers negligence in one way or another) and was heartbroken. The stress and fear of being demoted simply is not worth it––it’s a broken system that (Ihighly doubt) like everything else Fiverr will not change.I know that as a community, we’ve been expression serious issues and have been providing suggestions and solutions for YEARS here in the forum, but Fiverr has yet to implement of any of the features or updated systems we’ve actually been asking for. At this point, I feel Fiverr’s only focus is to better ensure money for themselves, not a platform the community loves and wants to work on.The “Levels” System simply has no merit and as a community we all know it––don’t freak out.Screen Shot 2018-01-15 at 6.37.21 AM.jpg1450×692 109 KBTotally agree, the new levels system is seriously flawed and punishes legit and honest sellers for the wrongdoings or just ignorance of some buyers.I was demoted as well and this in addition to fiverr not listening to the sellers’ suggestions and issues in general leaves a really bad taste and makes me not want to put so much time and effort on fiverr and try to focus on other projects outside fiverr instead. Link to comment Share on other sites More sharing options...
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