psychicrudi Posted January 2, 2018 Share Posted January 2, 2018 I usually maintain quite a good response time on my profile. On average, it is an hour or less. However, recently, most of my messages have come overnight - that means that I am asleep when they are sent by the buyers. This quickly reduced my response time to 8 hours, with a nice little red circle telling me to become more available.I can see the benefit of response times for the “Available Now” function, but in fairness, if you are providing a service from a different country with buyers mainly coming from different time-zones, then maintaining that response time for consideration come “evaluation date”, becomes near impossible.Also, I notice that my “respond to queries” rate is also at 40%, when in the past 60 days I was mostly on extended vacation, and now that I have activated my profile and am fully available, it seems that a lack of “queries and messages” during this time makes it near impossible to restore this response rate.I maintain a 100% positive rating, 0 cancellations during the review period, and delivery on time. I have 5 star reviews on all my deliveries. So, in fairness, I stand to be penalized for two issues that I can do very little about at this point in time. I am assuming that the rating will be automated, since only TOP RATED sellers are manually selected once they have achieved that $20k sales mark.Due to the nature of my gigs, I seldom get queries about them prior to orders, and once I have made delivery on gigs I respond to questions in a prompt fashion.Can Fiverr not adjust response time requirements to within 12 hours for new messages, and perhaps look at the algorithm that is applied to responding to messages - as it is clear that I responded to all the messages I received during the past 60 days but for some reason this is not adequate to adjust the rating.I honestly do not want to see my rating reduced for things I have little control over. Perhaps they can allow automated replies to new messages, with a requirement that a manual reply be done as follow-up to the automated reply within 8 hours or so. They have to allow for global timezone differences if this is going to be a requirement to maintain your rating.Messages and replies relate to the rating for both response time and responses to queries and would eliminate a scoring issue that may be biased to sellers outside of the US. Link to comment Share on other sites More sharing options...
corvega Posted November 8, 2018 Share Posted November 8, 2018 I feel the same way. Maybe I should respond back 4 hrs later so my avg gets higher. Its a pretty dumb reason to penalize a designer who maintains a 5 star rating Link to comment Share on other sites More sharing options...
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