mymaha786 Posted December 21, 2017 Share Posted December 21, 2017 Well it had to happen … I had 2 reviews lately for 4.7 after a great run of all 5 stars.The first 4.7 review was gutting but the second one got me worried because I’m pretty sure I did everything and more to ensure the client was happy. Also considering his comments were…“Great experience! I would def Collab again!”Something had to be wrong. so after some thought I contacted him and asked politely on how I could have improved my service. It turned out that he had pressed the wrong rating as he was on his mobile and he didn’t know how to correct it. He had wanted to give me all 5 stars.So anyway by going through the resolution center he corrected the review.So if anyone else is in the same situation its worth trying 🙂 Link to comment Share on other sites More sharing options...
waqas_masood Posted December 21, 2017 Share Posted December 21, 2017 You are luckiest person on fiverr believe me ☀️ Link to comment Share on other sites More sharing options...
balacafa Posted December 21, 2017 Share Posted December 21, 2017 The same thing happened to me except I didn’t get it fixed.I delivered extra work for the buyer for free because I had a bit of extra time and the buyer was completely satisfied with what I gave him. But he gave me a 4.7 star review. I asked him what I could have done to improve and the buyer just completely ignored my message.Out of my 31 reviews, that is my only one below 5 stars. Link to comment Share on other sites More sharing options...
mymaha786 Posted December 21, 2017 Author Share Posted December 21, 2017 The same thing happened to me except I didn’t get it fixed.I delivered extra work for the buyer for free because I had a bit of extra time and the buyer was completely satisfied with what I gave him. But he gave me a 4.7 star review. I asked him what I could have done to improve and the buyer just completely ignored my message.Out of my 31 reviews, that is my only one below 5 stars.Annoyingactually if the buyer has a genuine concern with my service then I really want to know what it is. I’d rather give my work away free, rather than have a unhappy customer who feels they did not get what they were expecting Link to comment Share on other sites More sharing options...
offlinehelpers Posted December 21, 2017 Share Posted December 21, 2017 It’s an app problem that’s been around for a while:Fiverr Forum Another 4.7 stars when they try to leave 5 stars due the the buggy appOnce again the buyer tried to leave me 5 stars on the app. And she tried to leave a comment but the app only put on the review "good experience". I have had this happen 3 times now in the past two weeks! I had a thread about this in December but... Reading time: 4 mins ? Likes: 29 ❤ Link to comment Share on other sites More sharing options...
mymaha786 Posted December 21, 2017 Author Share Posted December 21, 2017 It’s an app problem that’s been around for a while:Fiverr Forum Another 4.7 stars when they try to leave 5 stars due the the buggy appOnce again the buyer tried to leave me 5 stars on the app. And she tried to leave a comment but the app only put on the review "good experience". I have had this happen 3 times now in the past two weeks! I had a thread about this in December but... Reading time: 4 mins ? Likes: 29 ❤ so question is do I go and ask the other 4.7 reviewer 😦its been a week now Link to comment Share on other sites More sharing options...
offlinehelpers Posted December 21, 2017 Share Posted December 21, 2017 so question is do I go and ask the other 4.7 reviewer 😦its been a week nowI really wouldn’t bother - 4.7 is so close to 5 that nobody else will worry about it. Link to comment Share on other sites More sharing options...
creators1 Posted December 21, 2017 Share Posted December 21, 2017 Yeah, It’s really work. 3 times for meOnce a buyer left me a 4.3 star. When I message for the reason than He replied that he hit 5 star on everything. Don’t know what happen but I Got 5 star it through resolution center. Link to comment Share on other sites More sharing options...
balacafa Posted December 21, 2017 Share Posted December 21, 2017 It’s an app problem that’s been around for a while:Fiverr Forum Another 4.7 stars when they try to leave 5 stars due the the buggy appOnce again the buyer tried to leave me 5 stars on the app. And she tried to leave a comment but the app only put on the review "good experience". I have had this happen 3 times now in the past two weeks! I had a thread about this in December but... Reading time: 4 mins ? Likes: 29 ❤ It’s an app problem that’s been around for a whileOh. Would it be possible for this to review to be changed to 5 stars by customer support then? Link to comment Share on other sites More sharing options...
offlinehelpers Posted December 21, 2017 Share Posted December 21, 2017 It’s an app problem that’s been around for a whileOh. Would it be possible for this to review to be changed to 5 stars by customer support then?You can always ask them! ☀️ Link to comment Share on other sites More sharing options...
sudais299 Posted December 21, 2017 Share Posted December 21, 2017 The same thing has happened on the Fiverr app to me before,seems a glitch to me as my buyer wanted to give a 5 star but mistakenly left 4.7 as well! Link to comment Share on other sites More sharing options...
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