miiila Posted December 19, 2017 Share Posted December 19, 2017 A seller recently had posted that he doesn´t show as online and that only few sellers in his category did.Same for me, I don´t show as online (never; not sometimes yes, sometimes no but never, every time I checked) when I definitely am, since I started checking because of that post,and in my subcategory I now can see often just 1, 2 or 3, a maximum of 5-8 gigs showing (often, some of these belong to the same sellers too, so it´s even fewer sellers than gigs) with the “Show Online Sellers” filter.Right now, only 1 gig/seller (from 746) shows online for my language pair, that seems very improbable, also, well, here I am, online and logged in, and don´t show, so it´s not just improbable but definitely not correct.If I´d show when I´m online, okay, I´d say maybe there actually, for whatever weird reason are only so few sellers online from the many who exist, but since I´m not and it is really very few compared to some time ago, to me it looks rather possible that others, like me, aren´t showing online either, even though they are.I´ve sent a ticket to CS already (and yes, I did lots of cache clearings etc. and I checked with anonymous not logged in and different browsers) but thought I´d post here in case some of you want to check for yourselves. Don´t forget that it may take a while after logging in to show as online, so give it half an hour or so before you check and good luck, hope you are showing fine.Note that I´m talking about the “Show Online Sellers” filter, not about the new “Available Now” beta feature. 15 Link to comment Share on other sites More sharing options...
misscrystal Posted December 19, 2017 Share Posted December 19, 2017 @miiila I just looked at my category and it shows zero online sellers even though I am online.I’m going to notify customer support. 8 Link to comment Share on other sites More sharing options...
misscrystal Posted December 19, 2017 Share Posted December 19, 2017 I notified support and they created a technical ticket. I hope they fix it soon.Two important bugs for me today:I’m not showing online andAn order did not show the correct amount when the extras were added up. 4 Link to comment Share on other sites More sharing options...
muhammadfaheem0 Posted December 19, 2017 Share Posted December 19, 2017 Yes, that’s a big problem these days and I highlighted this issue last week. In fact, this problem is happening for around 15-20 days. Last week, I talked to CS regarding this issue. 4-5 people from customer support talked to me but no one could resolve this issue even they don’t have any idea about this bug. Eventually, the ticket was closed without solving the problem. 😦 2 Link to comment Share on other sites More sharing options...
jonbaas Posted December 19, 2017 Share Posted December 19, 2017 Yes, that’s a big problem these days and I highlighted this issue last week. In fact, this problem is happening for around 15-20 days. Last week, I talked to CS regarding this issue. 4-5 people from customer support talked to me but no one could resolve this issue even they don’t have any idea about this bug. Eventually, the ticket was closed without solving the problem. 😦Yes, that’s a big problem these daysNo, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉 1 Link to comment Share on other sites More sharing options...
miiila Posted December 19, 2017 Author Share Posted December 19, 2017 At first they said my account is fine, though hadn’t closed the ticket and after I sent a screenshot with the filter active and only 3 gigs showing as online, they said they forwarded it to the tech team.So now they should know about at least 3 categories it happens in and hopefully will solve it soon.I do think it’s important to make them aware of the issue, though, if they don’t know about it, they can’t work on it.If the filter had no effect, it probably wouldn’t be there. 2 Link to comment Share on other sites More sharing options...
muhammadfaheem0 Posted December 19, 2017 Share Posted December 19, 2017 Yes, that’s a big problem these daysNo, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉you’re not losing anythingI am losing the most important thing anyone can have and that’s “TIME”. When you are staying online for over 12 hours every day and you are not even counted as an online seller, I think, it’s a loss. Yes, it is a loss for me but may not be for you. 5 Link to comment Share on other sites More sharing options...
uk1000 Posted December 19, 2017 Share Posted December 19, 2017 Yes, that’s a big problem these daysNo, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉No, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.But they are likely to make more sales and get more enquiries if they are shown as online. Especially if someone wants work done quickly eg. the same day.I’m also not showing in the “show online sellers” filter, even though I’m “online” (as shown on the Fiverr profile). 3 Link to comment Share on other sites More sharing options...
misscrystal Posted December 19, 2017 Share Posted December 19, 2017 I do get more orders when I’m shown as online, but it’s not needed sometimes.I like to send custom orders and that is easier when they can see I’m online. So this will negatively affect number of orders. 3 Link to comment Share on other sites More sharing options...
logoss1st Posted December 20, 2017 Share Posted December 20, 2017 same to me friend… 😥 Link to comment Share on other sites More sharing options...
usman3353 Posted December 25, 2017 Share Posted December 25, 2017 Yes, that’s a big problem these daysNo, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉I was getting 3, 4 order daily but now just 0 or 1 (they are also from previous buyers) so sales are directly effect. 1 Link to comment Share on other sites More sharing options...
skchowdhuri Posted January 1, 2018 Share Posted January 1, 2018 No Solution!! 😥 Link to comment Share on other sites More sharing options...
enzaminkhan1 Posted January 4, 2018 Share Posted January 4, 2018 any one can slob this problem Link to comment Share on other sites More sharing options...
offlinehelpers Posted January 4, 2018 Share Posted January 4, 2018 any one can slob this problemNo - the only people who can solve this problem are Fiverr. 🙂 4 Link to comment Share on other sites More sharing options...
misscrystal Posted January 4, 2018 Share Posted January 4, 2018 any one can slob this problemany one can slob this problemThat would be aiming very high. https://media.giphy.com/media/l2JdVaQznA0ykVbUc/giphy.gif(image larger than 3072KB) 3 Link to comment Share on other sites More sharing options...
younoch Posted January 9, 2018 Share Posted January 9, 2018 @miiila I just looked at my category and it shows zero online sellers even though I am online.I’m going to notify customer support.Fiverr Forum Show online sellers no longer worksI am always online but there is no way I can announce that now that the online option no longer works. This is not fair. Please let me show as being online. Please enable the option to show online sellers. How can some sellers have the available... Reading time: 2 mins ? Likes: 41 ❤ Link to comment Share on other sites More sharing options...
naimadesign Posted January 9, 2018 Share Posted January 9, 2018 same problem. But fiverr not solve yet. also who have “Available Now” feature. He/She show online. But why?Thanks 1 Link to comment Share on other sites More sharing options...
miiila Posted January 9, 2018 Author Share Posted January 9, 2018 same problem. But fiverr not solve yet. also who have “Available Now” feature. He/She show online. But why?Thanks“Available Now” is a feature that is still in beta stage, being tested by Fiverr, and only a certain amount of accounts have it, like other beta features as well.If you have the feature, you´ll see the icon on your top menu bar on your dashboard; if it´s not there, you don´t have it (yet), and have to wait until it gets rolled out to everyone (if Fiverr decides they are going to).If you have it, you can turn it on (and off) yourself (if you qualify: Less than 5 active orders + More than 5 orders completed + Low cancellation rate), then you show as “Available Now”. You´ll need to reply within 5 Minutes maximum to any message, even those by regular “old” customers then (else you get blocked from using it for 30 days) and, as the name says, you need to be available to talk about and start a project right away. 2 Link to comment Share on other sites More sharing options...
misscrystal Posted January 9, 2018 Share Posted January 9, 2018 While I was online, only one lucky new seller was shown as online.Almost no reviews…It would help increase overall sales if this was accurate. Why remove a feature that worked well for increasing fiverr’s sales?The seller shown as being online has made only 4 $5 sales.I do a lot better than that when it shows I am online, or I used to. 3 Link to comment Share on other sites More sharing options...
miiila Posted January 9, 2018 Author Share Posted January 9, 2018 While I was online, only one lucky new seller was shown as online.Almost no reviews…online sellers2.GIF1887×506 129 KBIt would help increase overall sales if this was accurate. Why remove a feature that worked well for increasing fiverr’s sales?The seller shown as being online has made only 4 $5 sales.I do a lot better than that when it shows I am online, or I used to.Yes, that seems to be a really weird bug, I noticed such a few times too.Right now, I see 6 gigs as online for your category - 5 from the same seller, so just 2 sellers. 2 Link to comment Share on other sites More sharing options...
misscrystal Posted January 9, 2018 Share Posted January 9, 2018 Yes, that seems to be a really weird bug, I noticed such a few times too.Right now, I see 6 gigs as online for your category - 5 from the same seller, so just 2 sellers.Thank you miiila, that’s really a shame that this excellent feature has been dismantled.It seems like a way to promote a couple of new sellers at the expense of the rest of the sellers who are online.It’s hard to believe that someone with only 4 reviews is online also.Funny how they don’t respond when I send them a message. 3 Link to comment Share on other sites More sharing options...
miiila Posted January 9, 2018 Author Share Posted January 9, 2018 I think that filter is terminally rusty or something.They may be responding to all the buyers who try to contact the only online seller, though. 😉 1 Link to comment Share on other sites More sharing options...
prabs_ani Posted January 9, 2018 Share Posted January 9, 2018 I thought me not showing online was because of the ‘Available Now’ feature being introduced. Since I have not been chosen for the beta testing, I guessed I will just have to wait until full release. But, this is a bug?😏 Link to comment Share on other sites More sharing options...
miiila Posted January 9, 2018 Author Share Posted January 9, 2018 I thought me not showing online was because of the ‘Available Now’ feature being introduced. Since I have not been chosen for the beta testing, I guessed I will just have to wait until full release. But, this is a bug?😏We can still hope it is one as long as they bother saying they forwarded it to the tech team and don´t tell us it´s a feature, I guess. If it´s not, well, then it´s not. Link to comment Share on other sites More sharing options...
thecreativeguys Posted January 9, 2018 Share Posted January 9, 2018 The show online feature isn’t working on my end either! (Sent a message to support) 1 Link to comment Share on other sites More sharing options...
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