Jump to content

"Show Online Sellers" filter seems broken


miiila
 Share

Recommended Posts

A seller recently had posted that he doesn´t show as online and that only few sellers in his category did.

Same for me, I don´t show as online (never; not sometimes yes, sometimes no but never, every time I checked) when I definitely am, since I started checking because of that post,
and in my subcategory I now can see often just 1, 2 or 3, a maximum of 5-8 gigs showing (often, some of these belong to the same sellers too, so it´s even fewer sellers than gigs) with the “Show Online Sellers” filter.
Right now, only 1 gig/seller (from 746) shows online for my language pair, that seems very improbable, also, well, here I am, online and logged in, and don´t show, so it´s not just improbable but definitely not correct.

If I´d show when I´m online, okay, I´d say maybe there actually, for whatever weird reason are only so few sellers online from the many who exist, but since I´m not and it is really very few compared to some time ago, to me it looks rather possible that others, like me, aren´t showing online either, even though they are.

I´ve sent a ticket to CS already (and yes, I did lots of cache clearings etc. and I checked with anonymous not logged in and different browsers) but thought I´d post here in case some of you want to check for yourselves. Don´t forget that it may take a while after logging in to show as online, so give it half an hour or so before you check and good luck, hope you are showing fine.

Note that I´m talking about the “Show Online Sellers” filter, not about the new “Available Now” beta feature.

  • Like 15
Link to comment
Share on other sites

Yes, that’s a big problem these days and I highlighted this issue last week. In fact, this problem is happening for around 15-20 days. Last week, I talked to CS regarding this issue. 4-5 people from customer support talked to me but no one could resolve this issue even they don’t have any idea about this bug. Eventually, the ticket was closed without solving the problem. 😦

  • Like 2
Link to comment
Share on other sites

Yes, that’s a big problem these days and I highlighted this issue last week. In fact, this problem is happening for around 15-20 days. Last week, I talked to CS regarding this issue. 4-5 people from customer support talked to me but no one could resolve this issue even they don’t have any idea about this bug. Eventually, the ticket was closed without solving the problem. 😦

Yes, that’s a big problem these days

No, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.

Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉

  • Like 1
Link to comment
Share on other sites

At first they said my account is fine, though hadn’t closed the ticket and after I sent a screenshot with the filter active and only 3 gigs showing as online, they said they forwarded it to the tech team.
So now they should know about at least 3 categories it happens in and hopefully will solve it soon.
I do think it’s important to make them aware of the issue, though, if they don’t know about it, they can’t work on it.
If the filter had no effect, it probably wouldn’t be there.

  • Like 2
Link to comment
Share on other sites

Yes, that’s a big problem these days

No, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.

Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉

you’re not losing anything

I am losing the most important thing anyone can have and that’s “TIME”. When you are staying online for over 12 hours every day and you are not even counted as an online seller, I think, it’s a loss. Yes, it is a loss for me but may not be for you.

  • Like 5
Link to comment
Share on other sites

Yes, that’s a big problem these days

No, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.

Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉

No, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.

But they are likely to make more sales and get more enquiries if they are shown as online. Especially if someone wants work done quickly eg. the same day.

I’m also not showing in the “show online sellers” filter, even though I’m “online” (as shown on the Fiverr profile).

  • Like 3
Link to comment
Share on other sites

Yes, that’s a big problem these days

No, it really isn’t. Sellers do not need to be online – nor do buyers need to see them online – in order to make sales here on Fiverr.

Fiverr will fix this when they fix this. In the meantime, you’re not losing anything. And don’t tell me you’re losing sales, because you aren’t. You can’t lose something you never had to begin with. 😉

I was getting 3, 4 order daily but now just 0 or 1 (they are also from previous buyers) so sales are directly effect.

  • Like 1
Link to comment
Share on other sites

@miiila I just looked at my category and it shows zero online sellers even though I am online.

online sellers

I’m going to notify customer support.

favicon.icoFiverr Forum default-apple-touch-icon.png

Show online sellers no longer works

I am always online but there is no way I can announce that now that the online option no longer works. This is not fair. Please let me show as being online. Please enable the option to show online sellers. How can some sellers have the available...

Reading time: 2 mins ? Likes: 41 ❤

Link to comment
Share on other sites

same problem. But fiverr not solve yet. also who have “Available Now” feature. He/She show online. But why?

Thanks

“Available Now” is a feature that is still in beta stage, being tested by Fiverr, and only a certain amount of accounts have it, like other beta features as well.

If you have the feature, you´ll see the icon on your top menu bar on your dashboard; if it´s not there, you don´t have it (yet), and have to wait until it gets rolled out to everyone (if Fiverr decides they are going to).

If you have it, you can turn it on (and off) yourself (if you qualify: Less than 5 active orders + More than 5 orders completed + Low cancellation rate), then you show as “Available Now”. You´ll need to reply within 5 Minutes maximum to any message, even those by regular “old” customers then (else you get blocked from using it for 30 days) and, as the name says, you need to be available to talk about and start a project right away.

  • Like 2
Link to comment
Share on other sites

While I was online, only one lucky new seller was shown as online.
Almost no reviews…

89019944_onlinesellers2.thumb.GIF.b0a4e6cce7a87b0f807a25749bdf737b.GIF

It would help increase overall sales if this was accurate. Why remove a feature that worked well for increasing fiverr’s sales?

The seller shown as being online has made only 4 $5 sales.

I do a lot better than that when it shows I am online, or I used to.

  • Like 3
Link to comment
Share on other sites

While I was online, only one lucky new seller was shown as online.

Almost no reviews…

It would help increase overall sales if this was accurate. Why remove a feature that worked well for increasing fiverr’s sales?

The seller shown as being online has made only 4 $5 sales.

I do a lot better than that when it shows I am online, or I used to.

Yes, that seems to be a really weird bug, I noticed such a few times too.

Right now, I see 6 gigs as online for your category - 5 from the same seller, so just 2 sellers.

  • Like 2
Link to comment
Share on other sites

Yes, that seems to be a really weird bug, I noticed such a few times too.

Right now, I see 6 gigs as online for your category - 5 from the same seller, so just 2 sellers.

Thank you miiila, that’s really a shame that this excellent feature has been dismantled.

It seems like a way to promote a couple of new sellers at the expense of the rest of the sellers who are online.

It’s hard to believe that someone with only 4 reviews is online also.

Funny how they don’t respond when I send them a message.

  • Like 3
Link to comment
Share on other sites

I thought me not showing online was because of the ‘Available Now’ feature being introduced. Since I have not been chosen for the beta testing, I guessed I will just have to wait until full release. But, this is a bug?😏

We can still hope it is one as long as they bother saying they forwarded it to the tech team and don´t tell us it´s a feature, I guess. If it´s not, well, then it´s not.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...