orcatek Posted November 27, 2017 Share Posted November 27, 2017 I get orders from buyers who do not read the description of the gig and order things that are a violation of TOS. 1 out of 10 I can get to revise the gig to fit, but the other 9 I have to cancel. Under the new levels process, my cancellation rate goes up and I get punished.There needs to be a cancellation option for these orders that violate TOS that does not count against seller. Mutual cancellations count against you, right now no matter what reason you select. I’ve tried them all. Link to comment Share on other sites More sharing options...
graphicsdunia Posted November 28, 2017 Share Posted November 28, 2017 I get orders from buyers who do not read the description of the gig and order things that are a violation of TOS. 1 out of 10 I can get to revise the gig to fit, but the other 9 I have to cancel. Under the new levels process, my cancellation rate goes up and I get punished.There needs to be a cancellation option for these orders that violate TOS that does not count against seller. Mutual cancellations count against you, right now no matter what reason you select. I’ve tried them all.againstNice topic. I am fully agree with you. Cencellation must be a mutual understanding but not any punishment. Link to comment Share on other sites More sharing options...
nnalam Posted November 28, 2017 Share Posted November 28, 2017 It will be very helpful for all Fiverr seller.seller is not always responsible for the cancel, but why would they always suffer for this reason? Link to comment Share on other sites More sharing options...
cagricilara Posted November 28, 2017 Share Posted November 28, 2017 Hello all,I’ve faced this issue many times and written to CS. They never wrote me a satisfying answer. I think Fiverr team must think about this issue and developers must develop a algorithm avoid this kind of cancellation.Some buyers order the gig and than they ask cancellation as they don’t read the gig. What should to do? Surely we accept. However, this really effects our listing and directly our sales. I had 6 cancellations nearly 70 days ago and till now these days were to hard for me. I got average 4 orders a day before this cancellation but in these 70 days I only got 1 or 2 order in a week. Link to comment Share on other sites More sharing options...
sarwar7bd Posted November 28, 2017 Share Posted November 28, 2017 I get orders from buyers who do not read the description of the gig and order things that are a violation of TOS. 1 out of 10 I can get to revise the gig to fit, but the other 9 I have to cancel. Under the new levels process, my cancellation rate goes up and I get punished.There needs to be a cancellation option for these orders that violate TOS that does not count against seller. Mutual cancellations count against you, right now no matter what reason you select. I’ve tried them all.Mutual cancellations count against you, right now no matter what reason you select. I’ve tried them all.You’re absolutely right. It doesn’t matter what option you select to cancel the order, you’ll be punished. That’s the major reason I struggle with my completion rate for. Fiverr needs to take any steps regarding this. Link to comment Share on other sites More sharing options...
brejay Posted November 28, 2017 Share Posted November 28, 2017 Agreed. Cancellation punishments need to be changed.I have a regular buyer who accepted an offer but didn’t send all the requirements. He intended to finish later, but someone close to him died unexpectedly that day. 😭 Obviously I am going to accommodate whatever he needs, which means canceling the order.Sometimes things happen and cancellations have to happen as a result. It’s not the buyer’s fault, and often not even the seller’s. Link to comment Share on other sites More sharing options...
orcatek Posted November 28, 2017 Author Share Posted November 28, 2017 This is even more important with the Seller Levels rules going into effect. If you have to high a cancellation rate, you face problems. I really hope they take this and fix it. It really needs to be fixed before the new levels process is implemented. Link to comment Share on other sites More sharing options...
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