christinamary Posted November 10, 2017 Share Posted November 10, 2017 Has anyone had a buyer cancel an order? I had this happen after submitting my work, then got a notification to include a response or it would be automatically cancelled. I did that right away, and now Fiverr has just cancelled it saying I agreed. Now the client has my work and I’m out of my pay. Fiver is saying there is nothing they can do but it was very unclear that by responding I was agreeing to cancel.Has anyone had this happen? I feel like you should have a better opportunity to salvage a job you’ve worked hard on! 2 Link to comment Share on other sites More sharing options...
sydneymorgan Posted November 10, 2017 Share Posted November 10, 2017 When a buyer sends a cancellation request, you’ll see two buttons: Accept / Reject. Unfortunately, you clicked the wrong one trying to send your response. 😦There’s nothing anyone can do at this point (other than say the obvious thing about paying more attention if it happens again).It sounds like the buyer would have left a poor review anyway if they jumped straight to trying to cancel instead of requesting a modification. Not saying they were in the right, but my advice is to just move on and forget it happened 🙂 1 Link to comment Share on other sites More sharing options...
christinamary Posted November 13, 2017 Author Share Posted November 13, 2017 When a buyer sends a cancellation request, you’ll see two buttons: Accept / Reject. Unfortunately, you clicked the wrong one trying to send your response. 😦There’s nothing anyone can do at this point (other than say the obvious thing about paying more attention if it happens again).It sounds like the buyer would have left a poor review anyway if they jumped straight to trying to cancel instead of requesting a modification. Not saying they were in the right, but my advice is to just move on and forget it happened 🙂The problem is I didn’t see those buttons. Just a box to explain my side ofthe dispute. I assumed that would be reviewed and next thing I know it sayscancelled by mutual agreement.I double there’s much I can do but wasted a day working on a project fornothing. It was maybe a glitch in Fiverr but they don’t seem to interestedin helping. Link to comment Share on other sites More sharing options...
groomdagne Posted April 3, 2021 Share Posted April 3, 2021 The problem is I didn’t see those buttons. Just a box to explain my side ofthe dispute. I assumed that would be reviewed and next thing I know it sayscancelled by mutual agreement.I double there’s much I can do but wasted a day working on a project fornothing. It was maybe a glitch in Fiverr but they don’t seem to interestedin helping.Exactly what happened to me. I never clicked agree, I responded and wrote a sentence in the box and ot said I mutually agreed Link to comment Share on other sites More sharing options...
donnovan86 Posted April 3, 2021 Share Posted April 3, 2021 Exactly what happened to me. I never clicked agree, I responded and wrote a sentence in the box and ot said I mutually agreedWhen you write in that box, that means you agree.You can write a separate message in the inbox or on the order page Link to comment Share on other sites More sharing options...
groomdagne Posted April 3, 2021 Share Posted April 3, 2021 When you write in that box, that means you agree.You can write a separate message in the inbox or on the order pageHow does writing something in a box = agreeing to cancel? I was simply responding to him. I did NOT mutually agree to cancel Link to comment Share on other sites More sharing options...
benedictrm Posted April 3, 2021 Share Posted April 3, 2021 How does writing something in a box = agreeing to cancel? I was simply responding to him. I did NOT mutually agree to cancelFiverr’s forms etc. are not always clear on first usage. It is nature of the beast. Not a great thing but they don’t see their forms and site the way new users do seeing they see it every day and know how things should work.The tip is to slow down and if unsure seek advice - BEFORE - taking a wild chance.🙂 Link to comment Share on other sites More sharing options...
groomdagne Posted April 3, 2021 Share Posted April 3, 2021 Fiverr’s forms etc. are not always clear on first usage. It is nature of the beast. Not a great thing but they don’t see their forms and site the way new users do seeing they see it every day and know how things should work.The tip is to slow down and if unsure seek advice - BEFORE - taking a wild chance.🙂 Link to comment Share on other sites More sharing options...
groomdagne Posted April 3, 2021 Share Posted April 3, 2021 Fiverr’s forms etc. are not always clear on first usage. It is nature of the beast. Not a great thing but they don’t see their forms and site the way new users do seeing they see it every day and know how things should work.The tip is to slow down and if unsure seek advice - BEFORE - taking a wild chance.🙂They got an F by the better business bureau in 2018. Im not surprised Link to comment Share on other sites More sharing options...
groomdagne Posted April 3, 2021 Share Posted April 3, 2021 When a buyer sends a cancellation request, you’ll see two buttons: Accept / Reject. Unfortunately, you clicked the wrong one trying to send your response. 😦There’s nothing anyone can do at this point (other than say the obvious thing about paying more attention if it happens again).It sounds like the buyer would have left a poor review anyway if they jumped straight to trying to cancel instead of requesting a modification. Not saying they were in the right, but my advice is to just move on and forget it happened 🙂There was no accept/reject option Link to comment Share on other sites More sharing options...
cre8iveartwork Posted April 4, 2021 Share Posted April 4, 2021 Older thread - Closed to new comments Link to comment Share on other sites More sharing options...
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