alyasalah Posted October 29, 2017 Share Posted October 29, 2017 Dears,I have a friend who has asked me to contact support for the below issue in his account:He has a Fiverr account with an email that is no longer be used. Unfortunately, he has already money held in this account and he wants to retrieve this money.Is there any way that he can access this account and retrieve his money.Hoe that anybody can provide an answer for this?Thanks,Alya Salah. Link to comment Share on other sites More sharing options...
woofy31 Posted October 29, 2017 Share Posted October 29, 2017 Unfortunately only Customer Support can assist you on this matter - we’re just simple buyers and sellers.However, I do wonder why your friend disabled the email while they had money in the Fiverr account? Shouldn’t your friend had withdrawn the money before disabling the email address? Or maybe it was disabled by the email provider? Link to comment Share on other sites More sharing options...
phantompower Posted October 29, 2017 Share Posted October 29, 2017 The funny thing is that a person doesn’t actually have to have a fiverr account inorder to send a message to support. Your friend should contact support on their own. The only time I can contact support on behalf of someone else is if I want to fall in the same pit they fell in. Link to comment Share on other sites More sharing options...
alyasalah Posted October 29, 2017 Author Share Posted October 29, 2017 Unfortunately only Customer Support can assist you on this matter - we’re just simple buyers and sellers.However, I do wonder why your friend disabled the email while they had money in the Fiverr account? Shouldn’t your friend had withdrawn the money before disabling the email address? Or maybe it was disabled by the email provider?My friend did not suspend his account on Fiverr.I mean the email used in Fiverr acoount is the one which is suspended. It’s related to his work that he is no longer working in. And as you know in order to contact support they are going to send verification to this email which does not have access to anymore.Hope this is clear. Link to comment Share on other sites More sharing options...
alyasalah Posted October 29, 2017 Author Share Posted October 29, 2017 The funny thing is that a person doesn’t actually have to have a fiverr account inorder to send a message to support. Your friend should contact support on their own. The only time I can contact support on behalf of someone else is if I want to fall in the same pit they fell in.Good to know thanks… I will try this Link to comment Share on other sites More sharing options...
woofy31 Posted October 29, 2017 Share Posted October 29, 2017 My friend did not suspend his account on Fiverr.I mean the email used in Fiverr acoount is the one which is suspended. It’s related to his work that he is no longer working in. And as you know in order to contact support they are going to send verification to this email which does not have access to anymore.Hope this is clear.My friend did not suspend his account on Fiverr.But I never said that - if you re-read my message, I was asking why your friend disabled the Email account before withdrawing the Fiverr money 🙂 Link to comment Share on other sites More sharing options...
misscrystal Posted October 29, 2017 Share Posted October 29, 2017 My friend did not suspend his account on Fiverr.I mean the email used in Fiverr acoount is the one which is suspended. It’s related to his work that he is no longer working in. And as you know in order to contact support they are going to send verification to this email which does not have access to anymore.Hope this is clear.I mean the email used in Fiverr acoount is the one which is suspended.How did your friend get his email account suspended? Link to comment Share on other sites More sharing options...
catwriter Posted October 29, 2017 Share Posted October 29, 2017 My friend did not suspend his account on Fiverr.I mean the email used in Fiverr acoount is the one which is suspended. It’s related to his work that he is no longer working in. And as you know in order to contact support they are going to send verification to this email which does not have access to anymore.Hope this is clear.According to thisIt’s related to his work that he is no longer working in.he used his work email address for Fiverr, but no longer works there. Link to comment Share on other sites More sharing options...
webster1000 Posted October 29, 2017 Share Posted October 29, 2017 Can he not log in to the Fiverr account? He won’t need access to the email unless he forgot his password. Link to comment Share on other sites More sharing options...
misscrystal Posted October 29, 2017 Share Posted October 29, 2017 Can he not log in to the Fiverr account? He won’t need access to the email unless he forgot his password.I agree that he does not need the email to login to his fiverr account. Link to comment Share on other sites More sharing options...
alyasalah Posted October 29, 2017 Author Share Posted October 29, 2017 According to thisIt’s related to his work that he is no longer working in.he used his work email address for Fiverr, but no longer works there.He was the owner of the company but the company has been closed. Link to comment Share on other sites More sharing options...
alyasalah Posted October 29, 2017 Author Share Posted October 29, 2017 My friend did not suspend his account on Fiverr.But I never said that - if you re-read my message, I was asking why your friend disabled the Email account before withdrawing the Fiverr money 🙂He did not disable his account. Only the work email is disabled and its the same one he used in fiverr. Link to comment Share on other sites More sharing options...
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