Unable to Withdraw and it does NOT seem to be a bug

[Guest logoeasy]

After many years of being a Fiverr member, just recently my sales started to actually happen. But, then sometimes dreams turn into nightmares.
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****Iss**ue with Paypal withdrawal. When I try, I get :- **
*Network Problem : You seem to be unable to receive the verification code. There might be a problem with your network connectivity. Please try again later. **
**BUT, THERE IS ABSOLUTELY NO PROBLEM WITH MY PHONE & PHONE NUMBER. I AM ABLE TO RECEIVE ALL OTHER SMS & CALLS !!! **
===
** has been 3 days now, I have been communicating to and fro with Fiverr support and they are so far unable to fix this. So, it does NOT seem to be a bug.
I am a tech savvy and computer savvy person. I tried all steps as advised, such as clearing cookies, caches, history, etc, different browsers. I even tried on different computers !!!
===
So, I have paused all my gigs.
What is the point of selling when I know that payments are having issues.
It surely not a bug, otherwise the technical team would have fixed it by now.
And this is NOT a good sign for sellers.

[miiila]

After many years of being a Fiverr member, just recently my sales started to actually happen. But, then sometimes dreams turn into nightmares.

===

****Iss**ue with Paypal withdrawal. When I try, I get :- **

*Network Problem : You seem to be unable to receive the verification code. There might be a problem with your network connectivity. Please try again later. **

**BUT, THERE IS ABSOLUTELY NO PROBLEM WITH MY PHONE & PHONE NUMBER. I AM ABLE TO RECEIVE ALL OTHER SMS & CALLS !!! **

===

** has been 3 days now, I have been communicating to and fro with Fiverr support and they are so far unable to fix this. So, it does NOT seem to be a bug.

I am a tech savvy and computer savvy person. I tried all steps as advised, such as clearing cookies, caches, history, etc, different browsers. I even tried on different computers !!!

===

So, I have paused all my gigs.

What is the point of selling when I know that payments are having issues.

It surely not a bug, otherwise the technical team would have fixed it by now.

And this is NOT a good sign for sellers.

Network Problem : You seem to be unable to receive the verification code. There might be a problem with your network connectivity*. Please try again later.

I had that once, it resolved after I restarted my phone, but I suppose you tried that already under ‘etc’. Maybe reset your router too, just in case? Hope you/they´ll get it sorted out yet. 🍀

[jonbaas]

Whoah! What’s with the huge bold text?

[Guest logoeasy]

Whoah! What’s with the huge bold text?

The bold / big letters happened without me formatting it that way (perhaps a bug) , but tried to correct that !

[Guest logoeasy]

Network Problem : You seem to be unable to receive the verification code. There might be a problem with your network connectivity*. Please try again later.

I had that once, it resolved after I restarted my phone, but I suppose you tried that already under ‘etc’. Maybe reset your router too, just in case? Hope you/they´ll get it sorted out yet. 🍀

Thank you. I did restart my phone a couple of times. And my work entails me to do atleast 3 phone (SMS) verifications daily, all other phone verification SMS are not an issue. I’m in communication with Fiverr support and I hope it gets resolved.

I have paused my gigs.

I finally started making sales, but if we cannot withdraw, then what’s the point ?

Fiverr needs to understand that if more and more sellers have this problem, then more and more gigs will be paused by sellers and the overall volumes would decline.

By the way, I am quite tech savvy and computer savvy. Previously worked for Dell Technical Support. So, the issue is surely from Fiverr side and hope it gets fixed.

No other seller mus go through what I am going through.

[gamunu]

Same problem 24 hours gone still didn’t get any response

[miiila]

Thank you. I did restart my phone a couple of times. And my work entails me to do atleast 3 phone (SMS) verifications daily, all other phone verification SMS are not an issue. I’m in communication with Fiverr support and I hope it gets resolved.

I have paused my gigs.

I finally started making sales, but if we cannot withdraw, then what’s the point ?

Fiverr needs to understand that if more and more sellers have this problem, then more and more gigs will be paused by sellers and the overall volumes would decline.

By the way, I am quite tech savvy and computer savvy. Previously worked for Dell Technical Support. So, the issue is surely from Fiverr side and hope it gets fixed.

No other seller mus go through what I am going through.

Yes, I can imagine it being very annoying. Who would like to do gigs when they can´t know when/if they´ll be able to withdraw their revenue.

I´m sure they are working on it though, it´s an issue that everyone will report to CS right away, I suppose, so they should be aware that it affects several people. (That is not to say that they shouldn´t work on it full steam if it ‘only’ affected one person, of course.)

[Guest logoeasy]

Same problem 24 hours gone still didn’t get any response

This does not seem to be a glitch or bug. But one thing is for sure, it’s not a good signal for us sellers. I hope someone from Fiverr is reading this.

Have you contacted support ?

[misscrystal]

I’ve never had to get the code to make a withdrawal.

[Guest logoeasy]

I’ve never had to get the code to make a withdrawal.

The last time I withdrew was almost a year ago and I remember I had to click on a link sent by email. This is new to me. And you do not need to go through phone SMS verification for withdrawals. Fiverr needs a better technical team, I guess.

[gamunu]

This does not seem to be a glitch or bug. But one thing is for sure, it’s not a good signal for us sellers. I hope someone from Fiverr is reading this.

Have you contacted support ?

You know what they restricted my account saying my phone number not verified.(actually it’s full verified 😃) after that they ask me to change password to get restored my account but. i have a same error as you did waiting for to answer my tickets

[misscrystal]

Has your phone number changed?

[jonbaas]

Are you using a VPN to trick the system into displaying your location as being in the USA, or another country that you are not in? Fiverr doesn’t like it when sellers do that.

[Guest logoeasy]

Has your phone number changed?

No, my phone is the same ever since.

[miiila]

Fiverr introduced phone verification for everyone within the last year. It was just a one-time-thing though, you still only need to click a link in the E-Mail for withdrawal generally. At least it´s like that for PayPal, which I use, but I suppose it´s the same for Payoneer, in case you use that.

Can you check whether you did the phone verification already in your settings?

[Guest logoeasy]

Are you using a VPN to trick the system into displaying your location as being in the USA, or another country that you are not in? Fiverr doesn’t like it when sellers do that.

Not at all. I am in India and always log in from my residential internet at home in India.

[Guest logoeasy]

Fiverr introduced phone verification for everyone within the last year. It was just a one-time-thing though, you still only need to click a link in the E-Mail for withdrawal generally. At least it´s like that for PayPal, which I use, but I suppose it´s the same for Payoneer, in case you use that.

Can you check whether you did the phone verification already in your settings?

I just checked and I see

PHONE VERIFICATION : Your phone is verified with Fiverr

[Guest logoeasy]

I am still in communication with Fiverr support … hoping this gets fixed.

[Guest logoeasy]

Support replies that I better change the phone number in the account.
But, PHONE VERIFICATION shows : Your phone is verified with Fiverr
Nonetheless, as advised, I attempted to change the phone number, but the system asks me to enter the “city where your parents first met”.
I never remember to have ever set such a security question / answer ever !!!
And I have replied accordingly to support team.
I hope someone from Fiverr management reads all this.
Buyers and sellers can enjoy the “eco system” here only if things work the way they need to work.
I am sure Fiverr makes enough of money from this nice portal they have.
But all this sends a signal that is not too good, to say the least.
Fiverr needs to check on their technical (web development) team, for sure.
I have seen wonderful service portals collapsing just because the management did not ensure adequate & effective technical support.
Fiverr is like a household name globally for gig providers, it’s number one.
Technical glitches do happen, but they need to be addressed.

[misscrystal]

Support replies that I better change the phone number in the account.

But, PHONE VERIFICATION shows : Your phone is verified with Fiverr

Nonetheless, as advised, I attempted to change the phone number, but the system asks me to enter the “city where your parents first met”.

I never remember to have ever set such a security question / answer ever !!!

And I have replied accordingly to support team.

I hope someone from Fiverr management reads all this.

Buyers and sellers can enjoy the “eco system” here only if things work the way they need to work.

I am sure Fiverr makes enough of money from this nice portal they have.

But all this sends a signal that is not too good, to say the least.

Fiverr needs to check on their technical (web development) team, for sure.

I have seen wonderful service portals collapsing just because the management did not ensure adequate & effective technical support.

Fiverr is like a household name globally for gig providers, it’s number one.

Technical glitches do happen, but they need to be addressed.

But, PHONE VERIFICATION shows : Your phone is verified with Fiverr

Is it your correct phone number?

[Guest logoeasy]

But, PHONE VERIFICATION shows : Your phone is verified with Fiverr

Is it your correct phone number?

Yes, my phone number is correct.

[writer99025]

Hi, you’re from India? I’ve been withdrawing money from Fiverr through PayPal for almost 4 years without any problem. I think the issue is with setting up your payment system and synching with Fiverr. Once you get your first payment and it goes into your PayPal account, you will have no trouble getting payments thereafter. I don’t know why you are facing this issue, but I can tell you there are tens of thousands of sellers from India who work on Fiverr and they have no problem of any sort receiving payments.

[Guest logoeasy]

Hi, you’re from India? I’ve been withdrawing money from Fiverr through PayPal for almost 4 years without any problem. I think the issue is with setting up your payment system and synching with Fiverr. Once you get your first payment and it goes into your PayPal account, you will have no trouble getting payments thereafter. I don’t know why you are facing this issue, but I can tell you there are tens of thousands of sellers from India who work on Fiverr and they have no problem of any sort receiving payments.

I had made a Paypal withdrawal atleast once before , around a year ago.

This time it is being so difficult : just when my sales began to pick up.

I was planning to add more gigs.

But, ended up.pausing my existing gigs !!!

I’m in touch with Fiverr support : it’s been 4 days now.

I hope something is done about this

[writer99025]

I had made a Paypal withdrawal atleast once before , around a year ago.

This time it is being so difficult : just when my sales began to pick up.

I was planning to add more gigs.

But, ended up.pausing my existing gigs !!!

I’m in touch with Fiverr support : it’s been 4 days now.

I hope something is done about this

Make a small withdrawal and see how it goes. Your money in Fiverr is safe, it’s not going anywhere. Also, check with PayPal technical support.

[chrispoirier]

🤧 Sorry to hear this! Seems super frustrating. I hope it gets resolved soon!