n4y33m Posted October 22, 2017 Share Posted October 22, 2017 Hi, I sent a cancellation request to a buyer and he is not responding. Will I get a negative (1*) review if the system automatically cancels the order after 48 hours? I don’t think, it would be fair anyway! Just Curious. 😄 Link to comment Share on other sites More sharing options...
writer99025 Posted October 22, 2017 Share Posted October 22, 2017 No, of course not. You should know this, you are not new to Fiverr anymore. Link to comment Share on other sites More sharing options...
n4y33m Posted October 22, 2017 Author Share Posted October 22, 2017 No, of course not. You should know this, you are not new to Fiverr anymore.Well, I couldn’t find the word to search! And, this is the first time experiencing this issue. BTW,Thanks Da’ 😉 Link to comment Share on other sites More sharing options...
adsensewizard Posted October 22, 2017 Share Posted October 22, 2017 Not a review, but worse in my opinion. As that’s considered a non-mutual/forced cancellation, so it will have effect on your rankings. Once support falsely stated that it’s considered a mutual cancellation even if the timer goes to zero, and I allowed all orders that needed to be cancelled to reach zero, and my gig’s position dropped like crazy. After another support person said that it’s not considered mutual, I stopped doing so, and instead withdrawing the dispute and re-sending it over and over again until the buyer is online, the position instantly stopped going down. Link to comment Share on other sites More sharing options...
gunawanguan Posted October 22, 2017 Share Posted October 22, 2017 Not a review, but worse in my opinion. As that’s considered a non-mutual/forced cancellation, so it will have effect on your rankings. Once support falsely stated that it’s considered a mutual cancellation even if the timer goes to zero, and I allowed all orders that needed to be cancelled to reach zero, and my gig’s position dropped like crazy. After another support person said that it’s not considered mutual, I stopped doing so, and instead withdrawing the dispute and re-sending it over and over again until the buyer is online, the position instantly stopped going down.Can you please explain it more detail my friend?I’m experiencing same problem i think.Sometime i got a buyer and then without giving me any instructions suddenly they want to cancel.It make my cancellation rate increase for even something i don’t do.Need advise, thanks. Link to comment Share on other sites More sharing options...
djgodknows Posted October 22, 2017 Share Posted October 22, 2017 Not a review, but worse in my opinion. As that’s considered a non-mutual/forced cancellation, so it will have effect on your rankings. Once support falsely stated that it’s considered a mutual cancellation even if the timer goes to zero, and I allowed all orders that needed to be cancelled to reach zero, and my gig’s position dropped like crazy. After another support person said that it’s not considered mutual, I stopped doing so, and instead withdrawing the dispute and re-sending it over and over again until the buyer is online, the position instantly stopped going down.@n4y33mI concur with @adsensewizard on the following:As that’s considered a non-mutual/forced cancellation, so it will have effect on your rankings.You need the cancellation to be mutual for it to have a lesser effect.Also the TYPE of reason you select has its weight of negative effect as well.Best thing in this scenario, if a customer is UNRESPONSIVE, is to contact CS immediately.They will ping the buyer and if unresponsive will cancel the order on your behalf with a lower negative effect on your gig/account. Link to comment Share on other sites More sharing options...
n4y33m Posted October 22, 2017 Author Share Posted October 22, 2017 @n4y33mI concur with @adsensewizard on the following:As that’s considered a non-mutual/forced cancellation, so it will have effect on your rankings.You need the cancellation to be mutual for it to have a lesser effect.Also the TYPE of reason you select has its weight of negative effect as well.Best thing in this scenario, if a customer is UNRESPONSIVE, is to contact CS immediately.They will ping the buyer and if unresponsive will cancel the order on your behalf with a lower negative effect on your gig/account.if a customer is UNRESPONSIVE, is to contact CS immediately.Yes, I did, Thanks! 😊 Link to comment Share on other sites More sharing options...
kha1ed Posted October 22, 2017 Share Posted October 22, 2017 No bro, relax 😃 Link to comment Share on other sites More sharing options...
adsensewizard Posted October 22, 2017 Share Posted October 22, 2017 I’m baffled why there even is any sort of penalty, no matter how minor on mutual cancellations. Such cancellations are 100% of the time (At least from my experience) buyer’s fault, so there’s nothing a seller can do about it. Unless they are telling seller should say “no” to cancellation requests and take a negative instead? Link to comment Share on other sites More sharing options...
gina_riley2 Posted October 22, 2017 Share Posted October 22, 2017 Nayeem,From the buyers side, once an order is 24 hours or more late, I have an OPTION to cancel - which will leave the automatic 1 ⭐ “Failed to deliver on time” review.I do not, repeat, NOT have to cancel. It is an option only.System does not automatically cancel an order, it allows the buyer to cancel without your permission. I hope this makes sense. Link to comment Share on other sites More sharing options...
paul5box Posted October 22, 2017 Share Posted October 22, 2017 Why do you want to cancel it, always find a way to give the buyer what he/she needs ( there must be a way in this big world to satisfy that single Buyer ) that the trick , start finding that way and stop thinking of rejecting that.Because Fiverr count you unserious. Link to comment Share on other sites More sharing options...
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