We need penalty free mutual cancellations back!

[cyaxrex]

To my horror, I woke this morning to a $75 new order from a complete psychopath.

For a $30 gig where I provide 1 x 300-word article and 1 x 20-30 second video, this buyer had bought every extra they could to bring the total order amount to $75. Then, after saying “Thank you in advance for a 5-star job!” This buyer said nothing else but linked me to 4 different Youtube videos which they implied they wanted remaking.

We’re talking, 20-minutes+ of video footage which I was supposed to watch and then replicate in accordance with the instructions, ‘esp like this plz,’ and ‘here are my 4 products.’

Now, this is isn’t just silly. This is a buyer who has scoured every gig on Fiverr for the cheapest which offers anything like video animation and then thrown some money at a seller like they should be thrilled to have the chance to work with such a person.

Needless to say, I canceled this order before I even put the coffee on.

Why, however, should I have to pay the price of someone else going all out Norman Bates?

We need mutual cancellations not to penalize sellers anymore. Either this or a nice big FLAG button on buyer profiles so that sellers can report this kind of behavior.

Mod Note: Moved to "Fiverr Site Suggestions for staff to consider

[woofy31]

To my horror, I woke this morning to a $75 new order from a complete psychopath.

For a $30 gig where I provide 1 x 300-word article and 1 x 20-30 second video, this buyer had bought every extra they could to bring the total order amount to $75. Then, after saying “Thank you in advance for a 5-star job!” This buyer said nothing else but linked me to 4 different Youtube videos which they implied they wanted remaking.

We’re talking, 20-minutes+ of video footage which I was supposed to watch and then replicate in accordance with the instructions, ‘esp like this plz,’ and ‘here are my 4 products.’

Now, this is isn’t just silly. This is a buyer who has scoured every gig on Fiverr for the cheapest which offers anything like video animation and then thrown some money at a seller like they should be thrilled to have the chance to work with such a person.

Needless to say, I canceled this order before I even put the coffee on.

Why, however, should I have to pay the price of someone else going all out Norman Bates?

We need mutual cancellations not to penalize sellers anymore. Either this or a nice big FLAG button on buyer profiles so that sellers can report this kind of behavior.

Mod Note: Moved to "Fiverr Site Suggestions for staff to consider

We need mutual cancellations not to penalize sellers anymore.

Back in the days, when an order could be cancelled through either mutual or forced-by-us cancellations, CS would tell me that mutual cancellations had no impact - I took that as granted.

Fast forward 7 years, I remember CS telling me that mutual cancellations work just like they always have, it’s just that now we’re presented visually with the effect of all cancellations, including mutual, via the order completion rate, and that nothing has changed internally (though other CS members claimed that mutuals are reviewed… and many years ago there wasn’t even a “reason” option form to choose from)

Now, thinking way back to 2011, I remember experiencing the same effects whenever I cancelled orders through mutual cancellations: sudden drop in sales, and search position change (at least the search results are now grid-based and not liniar anymore :crazy_face: )

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Bottom line: I don’t think there really was a time when mutual cancellations had no impact whatsoever. It’s just that some times the effect would not be apparent due to larger queues, for example, while other times it would be very apparent.

And with the amount of sellers nowadays, the effects may have become more apparent than before 👀

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P.S. but I still agree that mutual cancellations should be penalty-free, though that could open Pandora’s box and allow sellers to abuse cancellations.

[Guest chrispoirier]

Few…just reading this got my heart rate going up. I so agree with every step you took. I love that you canceled it right out of the gate. You can just spot when someone is trying to get a ton of work for cheap. While this platform offers so many great opportunities for growth, it also offers the chance for a lot of jerks to try and take advantage of people. And because of that I so agree that mutual cancelations should have no effect. There are so many different ways a mutual cancelation could come about, and I feel like most of the time it’s not because of the user doing a terrible job with the client. It’s for perfectly legitimate reasons. Thanks for your story!

[adsensewizard]

That would mean sellers have a little bit of protection. So not going to happen! It’s a buyer’s marketplace with no room for sellers. 😱 Or at least they are doing their best to drive sellers away.

[gina_riley2]

That would mean sellers have a little bit of protection. So not going to happen! It’s a buyer’s marketplace with no room for sellers. 😱 Or at least they are doing their best to drive sellers away.

What do you mean by “No room for sellers?”

I could swear there are more seller accounts than buyer accounts. Some sellers are also buyers, where do the fall?

[misscrystal]

I think the larger the amount of the cancellation the more it hurts also.

[cyaxrex]

What do you mean by “No room for sellers?”

I could swear there are more seller accounts than buyer accounts. Some sellers are also buyers, where do the fall?

Actually, the protection thing is important. I’ve noticed that as soon as a gig sells, it starts selling to lots of other people. The gig mentioned in my original post hasn’t had a sale for months after a cancellation for similar reasons. Finally, a regular bought from it at the start of the week and I’ve had over $100 in other orders on that gig since. Now it has been killed again by a buyer being a fool. What’s more, this is part of the reason why it is simply not worth my own while selling video work on Fiverr anymore.

There might be more seller accounts but it is buyers who have the most influence on Fiverr. - This buyer, for instance, can still leave secret feedback for Fiverr saying how unreasonable I was. It is like being held to ransom.

[Guest uxreview]

It would be great if sellers could decide if they wish to take on the job or not. I’m not saying it should be mandatory because for some high volume gigs this automatic process works fine, but as a seller, I should be able to decide if I wish to disable automatic orders or not. If Fiverr wants they can turn on automatic orders for “Available Now” sellers or create a similar feature.

I can’t remember the last time someone came to my profile and ordered the gig without talking to me. All my orders are based on custom offers so I get to decide if I wish to make that offer or not.
However, there’s no guarantee that tomorrow someone won’t order my gig without talking to me and then if I don’t like it, my gig takes a hit through cancellation.

Right now as soon as you post a gig Fiverr will automatically accept any ridiculous order that comes your way and if you don’t like it then Fiverr will basically bury your gig.

[ben_miller]

Actually, the protection thing is important. I’ve noticed that as soon as a gig sells, it starts selling to lots of other people. The gig mentioned in my original post hasn’t had a sale for months after a cancellation for similar reasons. Finally, a regular bought from it at the start of the week and I’ve had over $100 in other orders on that gig since. Now it has been killed again by a buyer being a fool. What’s more, this is part of the reason why it is simply not worth my own while selling video work on Fiverr anymore.

There might be more seller accounts but it is buyers who have the most influence on Fiverr. - This buyer, for instance, can still leave secret feedback for Fiverr saying how unreasonable I was. It is like being held to ransom.

I share your pain bro.

I have experienced similar situations over and over.

I really would implore the Fiverr Customer Care to really look into this and give an equal playing ground to both sellers and buyers.

It is very necessary.

[misscrystal]

It would be great if sellers could decide if they wish to take on the job or not. I’m not saying it should be mandatory because for some high volume gigs this automatic process works fine, but as a seller, I should be able to decide if I wish to disable automatic orders or not. If Fiverr wants they can turn on automatic orders for “Available Now” sellers or create a similar feature.

I can’t remember the last time someone came to my profile and ordered the gig without talking to me. All my orders are based on custom offers so I get to decide if I wish to make that offer or not.

However, there’s no guarantee that tomorrow someone won’t order my gig without talking to me and then if I don’t like it, my gig takes a hit through cancellation.

Right now as soon as you post a gig Fiverr will automatically accept any ridiculous order that comes your way and if you don’t like it then Fiverr will basically bury your gig.

Right now as soon as you post a gig Fiverr will automatically accept any ridiculous order that comes your way and if you don’t like it then Fiverr will basically bury your gig.

Fiverr is based on impulse buying a lot. In the past it was all $5 orders which were impulse buys and that business model still stands as the main one here.

I’ve seen sellers who simply take all orders no matter how ridiculous and don’t do much of anything and accept one star reviews a lot and still get top placements and many sales and do very well. That might be what is being encouraged.

[Guest uxreview]

Right now as soon as you post a gig Fiverr will automatically accept any ridiculous order that comes your way and if you don’t like it then Fiverr will basically bury your gig.

Fiverr is based on impulse buying a lot. In the past it was all $5 orders which were impulse buys and that business model still stands as the main one here.

I’ve seen sellers who simply take all orders no matter how ridiculous and don’t do much of anything and accept one star reviews a lot and still get top placements and many sales and do very well. That might be what is being encouraged.

Fiverr is based on impulse buying a lot.

I guess so and in that case of course Fiverr wants to close that deal as quickly as possible with minimal effort on buyer’s side. Otherwise if a seller doesn’t respond fast enough then buyers might go somewhere else.

Although I think they are trying to change it. They are pulling more and more high-paying customers here so maybe it’s time to give sellers a chance to take on jobs that they feel comfortable with or at least give a cancellation options without a penalty.

[misscrystal]

Fiverr is based on impulse buying a lot.

I guess so and in that case of course Fiverr wants to close that deal as quickly as possible with minimal effort on buyer’s side. Otherwise if a seller doesn’t respond fast enough then buyers might go somewhere else.

Although I think they are trying to change it. They are pulling more and more high-paying customers here so maybe it’s time to give sellers a chance to take on jobs that they feel comfortable with or at least give a cancellation options without a penalty.

They expect sellers to try to work it out with buyers who place these ridiculous orders.

I manage to do that about 75% of the time at least with sending messages and customized extras.

I can’t do it every time since there are a certain percentage of crazy buyers. There are a lot of buyers who won’t communicate at all. You see they are online and know they saw your messages but don’t respond at all. We can’t work with these types of buyers.

[gina_riley2]

Actually, the protection thing is important. I’ve noticed that as soon as a gig sells, it starts selling to lots of other people. The gig mentioned in my original post hasn’t had a sale for months after a cancellation for similar reasons. Finally, a regular bought from it at the start of the week and I’ve had over $100 in other orders on that gig since. Now it has been killed again by a buyer being a fool. What’s more, this is part of the reason why it is simply not worth my own while selling video work on Fiverr anymore.

There might be more seller accounts but it is buyers who have the most influence on Fiverr. - This buyer, for instance, can still leave secret feedback for Fiverr saying how unreasonable I was. It is like being held to ransom.

The secret feedback is basically gone - well, far as leaving an actual write up. It’s a smilie face and selecting what you like or don’t like; there is only 4 in each category.

[cyaxrex]

Hello, anyone can help me please! I had my gig on first page’s 3rd line and getting order with that gig but suddenly my gig get down and now staying 3rd page so I didn’t get any order and many new gigs are in 1st page now. I want to get back my gig on top of 1st page. What I should do now? Please! some one help me.

Have you tried running into the street and screaming hysterically?

[Guest uxreview]

Hello, anyone can help me please! I had my gig on first page’s 3rd line and getting order with that gig but suddenly my gig get down and now staying 3rd page so I didn’t get any order and many new gigs are in 1st page now. I want to get back my gig on top of 1st page. What I should do now? Please! some one help me.

I had my gig on first page’s 3rd line and getting order with that gig but suddenly my gig get down and now staying 3rd page

Now don’t be selfish. Others want that spot as well 🙂

Think about the seller who had that spot before you and is now crying somewhere on this forum.

You’re offering genuine traffic gig, put that to a good use and promote your gig

PS. Don’t hijack someone else’s thread. Your post has nothing to do with mutual cancellation topic.

[misscrystal]

Have you tried running into the street and screaming hysterically?

Have you tried running into the street and screaming hysterically?

yes nothing happened so I went back inside

[cyaxrex]

Have you tried running into the street and screaming hysterically?

yes nothing happened so I went back inside

Well, at least you tried.

[miiila]

I think it makes sense to assume that a lot of steps are/have been taken due to the platform having become more crowded.
The bigger your pool of people flocking to you, the more inspired you are to put the Darwin bar higher, the less you fear not being able to replace people who are leaving.
That said, I also think mutual cancellations ‘for the right reasons’ should be penalty free, because anything else is just not okay.

[cyaxrex]

I think it makes sense to assume that a lot of steps are/have been taken due to the platform having become more crowded.

The bigger your pool of people flocking to you, the more inspired you are to put the Darwin bar higher, the less you fear not being able to replace people who are leaving.

That said, I also think mutual cancellations ‘for the right reasons’ should be penalty free, because anything else is just not okay.

The most reasonable way to benefit everyone would be to keep the system exactly as it is but allow cancellations to have no effect on rankings if they are instigated within 12-hours and if they are instigated because a buyer has bought the wrong thing, wants to cancel themselves, or has not provided essential order information.

After 12-hours, sellers would just have to suck eggs.

Doing things this way would stop people abusing the mutual cancellation system in the event of non-deliveries and late orders etc.

[misscrystal]

The most reasonable way to benefit everyone would be to keep the system exactly as it is but allow cancellations to have no effect on rankings if they are instigated within 12-hours and if they are instigated because a buyer has bought the wrong thing, wants to cancel themselves, or has not provided essential order information.

After 12-hours, sellers would just have to suck eggs.

Doing things this way would stop people abusing the mutual cancellation system in the event of non-deliveries and late orders etc.

If you ask them a question and get no response within twelve hours you should not get penalized also.

I often need to ask a question to proceed but they don’t respond.

[cyaxrex]

If you ask them a question and get no response within twelve hours you should not get penalized also.

I often need to ask a question to proceed but they don’t respond.

True but we all know that if Fiverr does anything it will only be something counter to productivity like suspending accounts of people who get flagged or who cancel orders.

[misscrystal]

True but we all know that if Fiverr does anything it will only be something counter to productivity like suspending accounts of people who get flagged or who cancel orders.

They try to weed out bad sellers apparently. I’m in agreement with this. If you are a good seller they should give you some sort of boost and allow you to cancel when you need to do so.

To lump all sellers into the same category of consequences when some are not following rules or doing a consistently good job, when others are showing exceptional service and results over a period of time, is dragging great sellers down.

Why not allow those who consistently do great work over time to have some leeway

in deciding when to cancel.

Level two sellers should have about 3 cancellations a month that don’t count against them and TRS about 5.

[psychicbunny]

I think mutual cancellation penalties need to be gone too.

[ssj1236]

Penalising Mutual Cancellations has never made any sense to begin with. It just makes it tougher for everyone involved without any reason.

[ssj1236]

Seriously, it annoys me so much that Fiverr makes completely unreasonable penalties that I can’t even imagine having any kind of positive effect.