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How to react if buyer leaves a low rating?


eamin93

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Posted

My last buyer left me a 3.7-star rating when I did everything he asked! Now I don’t know how to react to that or what to say in my review as a seller there! Can anyone tell me if I should say anything to him or just leave it there!

Guest mizanalmim
Posted

Properly ask him to reconsider the review. Most of the buyers don’t understand how much to rate in fiverr. As in many other sites 3.7 is a good rating, they thinks it’s enough for here too.

Posted

It really helped, thanks a lot. I’m exactly in the same situation as yours. This buyer also came up with something new with every revision and I did everything he asked. But still left a low rating!

Can you tell me what did you say in your review as a seller in that case?

Posted

It really helped, thanks a lot. I’m exactly in the same situation as yours. This buyer also came up with something new with every revision and I did everything he asked. But still left a low rating!

Can you tell me what did you say in your review as a seller in that case?

In my case, I said in my review back , I’m sorry to hear you had a poor experience, (since Fiverr automatically generated that response due to a low rating) I’d be happy to revise if you’d like me too. It was frustrating but sometimes in Fiverr situations you have to bite the bullet. However, he never reached back out and I didn’t personally contact him.

Posted

Properly ask him to reconsider the review. Most of the buyers don’t understand how much to rate in fiverr. As in many other sites 3.7 is a good rating, they thinks it’s enough for here too.

okay. But I’ve been reading some posts similar to this post and some people were saying that contacting the buyer about this negative review could make the buyer feel uncomfortable! And I don’t wanna do that! I was just wondering what to say in my review comment politely. so that he and my future buyers(when anyone is going to check my old reviews) could understand that even though its a 3.7-star rating, I tried my best to work it out with the buyer.

Posted

In my case, I said in my review back , I’m sorry to hear you had a poor experience, (since Fiverr automatically generated that response due to a low rating) I’d be happy to revise if you’d like me too. It was frustrating but sometimes in Fiverr situations you have to bite the bullet. However, he never reached back out and I didn’t personally contact him.

I was thinking about saying this in there, with a 5 star review as a seller and this in the comment -

_"Based on your review, I’m really disappointed that my service was not good enough for you, I see that you’ve given me a 3.7-star rating and it’s not good enough here in fiverr! Let me know if there’s anything I could do to solve this. I would really love to help you out with anything you need. "_

But not sure actually! Can you tell me what you think about this?

Posted

I was thinking about saying this in there, with a 5 star review as a seller and this in the comment -

_"Based on your review, I’m really disappointed that my service was not good enough for you, I see that you’ve given me a 3.7-star rating and it’s not good enough here in fiverr! Let me know if there’s anything I could do to solve this. I would really love to help you out with anything you need. "_

But not sure actually! Can you tell me what you think about this?

That would only make it seem like your one of the sellers who open themselves up to abuse by obsessing about perfect reviews!

Guest offlinehelpers
Posted

I was thinking about saying this in there, with a 5 star review as a seller and this in the comment -

_"Based on your review, I’m really disappointed that my service was not good enough for you, I see that you’ve given me a 3.7-star rating and it’s not good enough here in fiverr! Let me know if there’s anything I could do to solve this. I would really love to help you out with anything you need. "_

But not sure actually! Can you tell me what you think about this?

Just rise above it. 🙂

Leave 5 stars, and the sort of review you would usually leave for an excellent review.

3.7 is not a negative review, and you’ll look a bit petty if you mention it to be honest.

Posted

Instead of saying it’s not good enough (because they could take it wrong) perhaps say something like I strive to complete nothing less than excellent work here on Fiverr. And leaving out the last sentence (optional) since you pretty much already said you would so it doesn’t seem to buyers in the future that you’ll just do work for free if they’re not happy. Some buyers will take advantage of that.

Edit: In the end you need to handle it the way you feel most comfortable for your fiverr career. Our opinions are options but what feels right to you is the solution.

Posted

That would only make it seem like your one of the sellers who open themselves up to abuse by obsessing about perfect reviews!

True that! I’m confused here actually! Never been in this kind of situation before.

Posted

Just rise above it. 🙂

Leave 5 stars, and the sort of review you would usually leave for an excellent review.

3.7 is not a negative review, and you’ll look a bit petty if you mention it to be honest.

I can agree with this too for sure. 🙂

Posted

I see the buyer wrote:

Koooooooola!!!

:thinking:

What’s the meaning of this word is the bigger question?

Kola nut

Kool aid

Cool

True! I mean Who says koooooola! in their review! If he didn’t leave this low rating, then I would’ve asked him about the meaning of this new word! Lol! But now theres no point of being friendly with this guy I guess!

Posted

Thanks everyone for taking your time to reply to this post. After reading all these comments. I guess Its better to just leave a 5 star and say the usual saying on the comment.

Thanks again to everyone for helping me out.

Posted

It happened to me yesterday.
The buyer gave 4 stars for Communication and 4 stars for Service as Described

I simply thanked the buyer for his review and asked him what wasn’t perfect and I told him that :

  • we exchanged more than 10 messages before and during the order (no problem of communication)
  • I delivered more than what he paid (no problem about Service as Described)
  • my gig includes one free revision and if he needs any revision he can simply click on the revision button and I will change my work.

He had no answer except : Dear, between 4 and 5 it’s the same thing, you did a really good job, I will order to you in the future.

Then I explained him that his words were very nice but that he was punishing me with the 4 stars because buyers are mostly looking for 5 stars sellers and that I will certainly loose some business because of the 4 stars. So, I asked him to give me clear explanations him to understand what wasn’t perfect and to improve in the future.

Then he asked me if it was possible to change the review and I went on fiverr’s forum to know how a buyer can change a review and I discovered that I have to open a dispute. So I sent him a message and explained him that he will receive a “dispute” message. And finally he gave me 5 stars.

From this experience I would tell you : ask him some explanations.

Posted

It happened to me yesterday.

The buyer gave 4 stars for Communication and 4 stars for Service as Described

I simply thanked the buyer for his review and asked him what wasn’t perfect and I told him that :

  • we exchanged more than 10 messages before and during the order (no problem of communication)
  • I delivered more than what he paid (no problem about Service as Described)
  • my gig includes one free revision and if he needs any revision he can simply click on the revision button and I will change my work.

He had no answer except : Dear, between 4 and 5 it’s the same thing, you did a really good job, I will order to you in the future.

Then I explained him that his words were very nice but that he was punishing me with the 4 stars because buyers are mostly looking for 5 stars sellers and that I will certainly loose some business because of the 4 stars. So, I asked him to give me clear explanations him to understand what wasn’t perfect and to improve in the future.

Then he asked me if it was possible to change the review and I went on fiverr’s forum to know how a buyer can change a review and I discovered that I have to open a dispute. So I sent him a message and explained him that he will receive a “dispute” message. And finally he gave me 5 stars.

From this experience I would tell you : ask him some explanations.

Then I explained him that his words were very nice but that he was punishing me with the 4 stars because buyers are mostly looking for 5 stars sellers and that I will certainly loose some business because of the 4 stars.

You might loose some business due to a 4 star rating, on the other hand you might loose some business by only having perfect ratings. Some of my repeat buyers mentioned that one of the reason why they stuck with me year after year was that i never bothered them about ratings.

Posted

Then I explained him that his words were very nice but that he was punishing me with the 4 stars because buyers are mostly looking for 5 stars sellers and that I will certainly loose some business because of the 4 stars.

You might loose some business due to a 4 star rating, on the other hand you might loose some business by only having perfect ratings. Some of my repeat buyers mentioned that one of the reason why they stuck with me year after year was that i never bothered them about ratings.

You might loose some business due to a 4 star rating, on the other hand you might loose some business by only having perfect ratings. Some of my repeat buyers mentioned that one of the reason why they stuck with me year after year was that i never bothered them about ratings.

I know when I make a very good job and when my job is good. I know that for this client I did a really really really good job.

Until now, it’s the 1st time I had to talk about rating with a buyer. I have more than 50 ratings and never get back to client to get a review if they don’t leave a review by themselves.

Believe me, if I though I didn’t deserve 5 star on this order I wouldn’t have talked about rating with this client. I never asked the buyer to change the review. I only asked him an explanation and I was surprised that he asked me how to change the review. I never suggested him to change the review because I thought it was forbidden by TOS to ask a change to buyers.

You can think that I bother him but I think it’s more professional to ask a client why he isn’t 100% satisfied and to remind him that there is a free revision than to say nothing and let the client with a non perfect job or the idea that the job is not perfect.

Posted

Thanks everyone for taking your time to reply to this post. After reading all these comments. I guess Its better to just leave a 5 star and say the usual saying on the comment.

Thanks again to everyone for helping me out.

Ooooooh, did you already do this? I kinda, have a different opinion on how you should handle this guy.

I don’t want to post, if you’ve made up your mind. 😞

Posted

Ooooooh, did you already do this? I kinda, have a different opinion on how you should handle this guy.

I don’t want to post, if you’ve made up your mind. 😞

I didn’t yet. I’ve been working on some stuff lately. So couldn’t get back to that yet!

Posted

You might loose some business due to a 4 star rating, on the other hand you might loose some business by only having perfect ratings. Some of my repeat buyers mentioned that one of the reason why they stuck with me year after year was that i never bothered them about ratings.

I know when I make a very good job and when my job is good. I know that for this client I did a really really really good job.

Until now, it’s the 1st time I had to talk about rating with a buyer. I have more than 50 ratings and never get back to client to get a review if they don’t leave a review by themselves.

Believe me, if I though I didn’t deserve 5 star on this order I wouldn’t have talked about rating with this client. I never asked the buyer to change the review. I only asked him an explanation and I was surprised that he asked me how to change the review. I never suggested him to change the review because I thought it was forbidden by TOS to ask a change to buyers.

You can think that I bother him but I think it’s more professional to ask a client why he isn’t 100% satisfied and to remind him that there is a free revision than to say nothing and let the client with a non perfect job or the idea that the job is not perfect.

Believe me, if I though I didn’t deserve 5 star on this order I wouldn’t have talked about rating with this client. I never asked the buyer to change the review.

The way i look at it its not about what i feel i deserve, its about the clients experience. Some clients will never give 5 stars but still leave awesome reviews that lead to more sales.

Its all subjective

Posted

I didn’t yet. I’ve been working on some stuff lately. So couldn’t get back to that yet!

I’m not even sure why that buyer even bothered to leave a review. It’s obvious he didn’t take it seriously.

Any serious buyer seeing that is going to wonder what the heck is wrong with him. I personally think this is your chance to “shine” by leaving a well thought out and coherent review - just as others have indicated above.

Professionally, highlight that weird review he left; such as: “I am befuddled by the review the buyer left me. I provided above and beyond service, communication, and delivery. The buyer gave me no indication he was dissatisfied with my work nor did I receive any feedback.”

I also think you should match his review of 3 or 3.5 stars. If you want to leave 5 stars to show you are above him, that’s great too. My thinking is that by some weird chance, 5r decides to grant every seller’s dream by posting reviews on buyers page in the future, you want others to see what kind of a client he is to work with. Also, when I google search his username, I’ll be able to see that he takes reviews as a joke.

Posted

I’m not even sure why that buyer even bothered to leave a review. It’s obvious he didn’t take it seriously.

Any serious buyer seeing that is going to wonder what the heck is wrong with him. I personally think this is your chance to “shine” by leaving a well thought out and coherent review - just as others have indicated above.

Professionally, highlight that weird review he left; such as: “I am befuddled by the review the buyer left me. I provided above and beyond service, communication, and delivery. The buyer gave me no indication he was dissatisfied with my work nor did I receive any feedback.”

I also think you should match his review of 3 or 3.5 stars. If you want to leave 5 stars to show you are above him, that’s great too. My thinking is that by some weird chance, 5r decides to grant every seller’s dream by posting reviews on buyers page in the future, you want others to see what kind of a client he is to work with. Also, when I google search his username, I’ll be able to see that he takes reviews as a joke.

What was the template for searching for reviews of a particular user? site: fiverr user “gina_riley2” reviews" or it was a different?

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