zainhameed Posted September 13, 2017 Share Posted September 13, 2017 I have submitted the complete work and now the buyer is asking for refund what should i do i do not want to cancel the order Link to comment Share on other sites More sharing options...
prettytoney Posted September 13, 2017 Share Posted September 13, 2017 I had a similar situation a few weeks ago. I delivered the work and the buyer said if I won’t cancel the order he’ll leave a bad review. I reported this to support and they said they can’t help so I was forced to cancel. Buyer is always right on Fiverr, we have to deal with it. Link to comment Share on other sites More sharing options...
uk1000 Posted September 13, 2017 Share Posted September 13, 2017 You could ask him why he wants to cancel. You could ask if he wants the work revised in any way. Link to comment Share on other sites More sharing options...
misscrystal Posted September 13, 2017 Share Posted September 13, 2017 Tell him you did the job and you will not cancel since you expect to be paid. I would ignore any more messages from this buyer after this. He wants it free so don’t give it to him.Say no once then ignore him. Refuse all cancellation requests no matter what he says. Link to comment Share on other sites More sharing options...
zainhameed Posted September 13, 2017 Author Share Posted September 13, 2017 Tell him you did the job and you will not cancel since you expect to be paid. I would ignore any more messages from this buyer after this. He wants it free so don’t give it to him.Say no once then ignore him. Refuse all cancellation requests no matter what he says.If i will do that is there any chance of my order cancellation by fiver customer support Link to comment Share on other sites More sharing options...
zainhameed Posted September 13, 2017 Author Share Posted September 13, 2017 You could ask him why he wants to cancel. You could ask if he wants the work revised in any way.He is not giving any reason. At first i only sent him pdf file after receiving that file he only asked me to change few pics but when i sent him completed work along with editable ppt file. He is saying he did not like the work and want to cancel the order. Link to comment Share on other sites More sharing options...
misscrystal Posted September 13, 2017 Share Posted September 13, 2017 He is not giving any reason. At first i only sent him pdf file after receiving that file he only asked me to change few pics but when i sent him completed work along with editable ppt file. He is saying he did not like the work and want to cancel the order.So don’t agree to cancel it! End of story. Link to comment Share on other sites More sharing options...
k24designs Posted September 13, 2017 Share Posted September 13, 2017 Ask him where the problem is, in order to make modification to it. Bad review is bad for your reputation. Link to comment Share on other sites More sharing options...
farhanmilton1 Posted September 13, 2017 Share Posted September 13, 2017 please ask him why he cancels your order. Link to comment Share on other sites More sharing options...
zainhameed Posted September 13, 2017 Author Share Posted September 13, 2017 So don’t agree to cancel it! End of story.I will do that. Thanks Link to comment Share on other sites More sharing options...
zainhameed Posted September 13, 2017 Author Share Posted September 13, 2017 Ask him where the problem is, in order to make modification to it. Bad review is bad for your reputation.He is not giving any reason he us just saying he did not like my work which i believe is not the case Link to comment Share on other sites More sharing options...
grandmaa Posted September 14, 2017 Share Posted September 14, 2017 He is not giving any reason he us just saying he did not like my work which i believe is not the caseThere are many Buyers like that who is spamming the fiverr & Getting free work. Don’t Answer any more. Link to comment Share on other sites More sharing options...
thecreativeguys Posted September 14, 2017 Share Posted September 14, 2017 I suggest you contact support. This seems like the buyer does indeed like your work and would like to obtain the work for free.Best of luck! Link to comment Share on other sites More sharing options...
zainhameed Posted September 14, 2017 Author Share Posted September 14, 2017 I suggest you contact support. This seems like the buyer does indeed like your work and would like to obtain the work for free.Best of luck!I have contacted customer support and waiting for their response Link to comment Share on other sites More sharing options...
zainhameed Posted September 14, 2017 Author Share Posted September 14, 2017 There are many Buyers like that who is spamming the fiverr & Getting free work. Don’t Answer any more.yes you are right but the worst thing is fiverr support them and cancel our orders Link to comment Share on other sites More sharing options...
newsmike Posted September 16, 2017 Share Posted September 16, 2017 I had a similar situation a few weeks ago. I delivered the work and the buyer said if I won’t cancel the order he’ll leave a bad review. I reported this to support and they said they can’t help so I was forced to cancel. Buyer is always right on Fiverr, we have to deal with it.Buyer is always right on Fiverr, we have to deal with it.No, you can take the bad review and keep both their money and your dignity. Never work for free. Link to comment Share on other sites More sharing options...
newsmike Posted September 16, 2017 Share Posted September 16, 2017 He is not giving any reason he us just saying he did not like my work which i believe is not the caseHe is not giving any reason he us just saying he did not like my work which i believe is not the caseNot liking your work is not a valid reason to cancel. As long as you did what was promised in the gig, you do not have to cancel. The following is direct from the TOS, point him to it and tell him, I did what was promised, and the TOS is clear.“Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.” Link to comment Share on other sites More sharing options...
prettytoney Posted September 16, 2017 Share Posted September 16, 2017 Buyer is always right on Fiverr, we have to deal with it.No, you can take the bad review and keep both their money and your dignity. Never work for free.Yes, you can keep your dignity and those few dollars and lose hundreds because of that bad review. It affects your ranking in the search engine plus people will see it on your page.It’s business and you have to have a business mindset. I’d rather give back $50-60 than argue with a fool and lose my reputation. If we’re talking about hundreds or thousands that’s a different story of course. Link to comment Share on other sites More sharing options...
graphixunlimite Posted September 16, 2017 Share Posted September 16, 2017 Ask him where the problem is, in order to make modification to it. Bad review is bad for your reputation.Ask him where the problem isThere are some nice people on earth who don’t like to spend money for getting their works done. I got the chance to meet some of them.😀 Link to comment Share on other sites More sharing options...
malikumer13503 Posted September 16, 2017 Share Posted September 16, 2017 Tell him you did the job and you will not cancel since you expect to be paid. I would ignore any more messages from this buyer after this. He wants it free so don’t give it to him.Say no once then ignore him. Refuse all cancellation requests no matter what he says.And if he leave bad review on your profile so then … In that case you actually loses so many offer @misscrystal Link to comment Share on other sites More sharing options...
newsmike Posted September 16, 2017 Share Posted September 16, 2017 Yes, you can keep your dignity and those few dollars and lose hundreds because of that bad review. It affects your ranking in the search engine plus people will see it on your page.It’s business and you have to have a business mindset. I’d rather give back $50-60 than argue with a fool and lose my reputation. If we’re talking about hundreds or thousands that’s a different story of course.This is true if you are starting out and have only a few reviews. Once you build up a lot of reviews, one bad one won’t matter at all. I would rather take the very occasional bad review as opposed to having a reputation of someone who works free when people complain. Guess what you’ll get…a lot of complaints and no money. Link to comment Share on other sites More sharing options...
malikumer13503 Posted September 16, 2017 Share Posted September 16, 2017 Yes, you can keep your dignity and those few dollars and lose hundreds because of that bad review. It affects your ranking in the search engine plus people will see it on your page.It’s business and you have to have a business mindset. I’d rather give back $50-60 than argue with a fool and lose my reputation. If we’re talking about hundreds or thousands that’s a different story of course.Order cancellation also affect your ranking and i think they also appear on your profile page so buyer can see it also @prettytoney Link to comment Share on other sites More sharing options...
malikumer13503 Posted September 16, 2017 Share Posted September 16, 2017 He is not giving any reason he us just saying he did not like my work which i believe is not the caseNot liking your work is not a valid reason to cancel. As long as you did what was promised in the gig, you do not have to cancel. The following is direct from the TOS, point him to it and tell him, I did what was promised, and the TOS is clear.“Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.”TOS. What is it … Link to comment Share on other sites More sharing options...
somaginer1996 Posted September 16, 2017 Share Posted September 16, 2017 TOS. What is it …Terms of service. You can find it at the bottom of the Fiverr homepage. Link to comment Share on other sites More sharing options...
malikumer13503 Posted September 16, 2017 Share Posted September 16, 2017 Terms of service. You can find it at the bottom of the Fiverr homepage.Oh 😅Thank you … … Link to comment Share on other sites More sharing options...
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