rickatello Posted September 4, 2017 Share Posted September 4, 2017 Hello everyone!I have been in contact with a buyer that is wanting to purchase my proofreading gig.The buyer inputted his credit card information but the purchase is unable to go through. He then proceeded to try another credit card and his paypal but was still unsuccessful.I asked my roommate to see if he can purchase my gig with his card and he was unable to purchase it.Does anyone know what is causing this problem? Is it my gig, the buyer, fiverr, etc.?Any help would be appreciated!Thanks 🙂 4 Link to comment Share on other sites More sharing options...
woofy31 Posted September 4, 2017 Share Posted September 4, 2017 This is either a technical issue on Fiverr’s side, or it can be a technical issue with the payment processor (i.e. paypal).I suggest either contacting Fiverr’s Customer Support, or your payment processor’s support team.So the problem is not your buyer, as your roommate tried it and didn’t work either 😉 2 Link to comment Share on other sites More sharing options...
rickatello Posted September 4, 2017 Author Share Posted September 4, 2017 This is either a technical issue on Fiverr’s side, or it can be a technical issue with the payment processor (i.e. paypal).I suggest either contacting Fiverr’s Customer Support, or your payment processor’s support team.So the problem is not your buyer, as your roommate tried it and didn’t work either 😉@woofy31Could it be an issue with my gig or my account? 1 Link to comment Share on other sites More sharing options...
woofy31 Posted September 4, 2017 Share Posted September 4, 2017 @woofy31Could it be an issue with my gig or my account?I highly doubt that since I’ve never heard in 7 years of individual gigs or accounts being the cause of transaction issues. 2 Link to comment Share on other sites More sharing options...
gina_riley2 Posted September 4, 2017 Share Posted September 4, 2017 I made several purchases today and all went through just fine for me.I don’t know where your buyer’s are located, but I’m in USA. 1 Link to comment Share on other sites More sharing options...
djwaruna Posted September 5, 2017 Share Posted September 5, 2017 Contact Fiverr CS Quickly 1 Link to comment Share on other sites More sharing options...
rickatello Posted September 5, 2017 Author Share Posted September 5, 2017 I’ll contact customer support immediately. Thank you all for your input.@gina_riley2 I am also from the U.S. and so is my buyer, so this is unusual. 2 Link to comment Share on other sites More sharing options...
rdayanne Posted March 31, 2020 Share Posted March 31, 2020 any update? this is happening to me Link to comment Share on other sites More sharing options...
h_ahmadmakki Posted January 19, 2021 Share Posted January 19, 2021 Brother can you tell me how you solved this problem. I have got the same problem same as you.Kindly tell me the solution. Link to comment Share on other sites More sharing options...
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