Using emoticons/emojis when talking to buyers?

[dylansdesigns]

To start out, I am a Level One Seller and I joined Fiverr in March 2017.

I’ve seen this question on the Forms before, but I haven’t had it be relevant for me until recently. Some of my buyers will either use emoticons like 🙂 or emojis when communicating. I’ve never used them back, as I find it unprofessional, but sometimes I think I might be a little rude or coming off as too serious to the people that send me emojis/emoticons when I don’t send them back.

What’s your opinion/experiences with this?

[gina_riley2]

I ❤️ emojis.

I have no problem getting them from sellers, especially the “Thank you!” & 🙂

[canvauser]

I use emojis to make the conversation more lively, although moderately. I don’t want to come off as being too serious, the services I offer require me to be lively and creative at all times.

So I say YES! If it pleases you and the client then do it.

[uxreview]

I use emoticons and I address my clients by their first name. Never had a problem with that.
If a buyer has a problem with that then they can find someone else 😛

[andycancun]

Just be yourself. I use emojis sparingly and have a good relationship with my clients and have pleasant conversations with many of them. Just be true to who you are and you’ll be ok.

[yourfavourite]

You should use them because they are top trend to social media

[somaginer1996]

You should use them because they are top trend to social media

You should use them because they are top trend to social media

I don’t think this is a good enough reason to justify emojis. Kim Kardashian is also a top trend, and you don’t see people dropping thoughts about her in conversation just to communicate how trendy they are.

I feel like you should figure out the specific buyer. If they use emojis (or even just talk in an informal way), it’s a good sign you can as well.

[james_polamz_k]

My use of emoticons is contingent upon buyer’s tone and approach. I always wait to observe their chat. Is it formal? 👤

I love ❤️

Good luck! ✌️

[misscrystal]

I don’t think it’s professional to use them in a business communication.

I wouldn’t want to see a seller I hired using them. For me it indicates a conversation is not serious or businesslike. And I want it to be serious in that situation.

[kayanwriting]

I usually start off pretty professional; as I get a good grasp of the type of client I’m dealing with, i’ll sometimes use emoji’s. I find they help lighten the mood; but I’ll only use them if I feel like the client will perceive them positively.

[damooch916]

I instantly envision the emoji user as all the same bratty preteen in an 80’s film. Smacking gum…wreaking of aqua-net… head emptier than a megachurch during a hurricane… Look, young Sarah Jessica Parker, this isn’t a Pollock- it’s a paragraph. Learn to convey your actual tonality with words and a linguistic- coloring that is uniquely your own.

[lilacpunch]

I only use " 🙂 " on occasion. Usually to ease the situation, let them know the revisions aren’t trouble without being so serious. While it’s important to be professional, in my opinion I don’t think an occasion “smile emoji” turns it unprofessional.

[kha1ed]

Just be cool : ) and 😁

[zeus777]

When a potential buyer contacts me the first time, I don’t use them, but
I do use 🙂 depending on the “feel” of the buyer if that makes sense.

Once I feel like I’m starting to know the person I might use them more often, but I usually stick to the 🙂 and to show them how happy/grateful I am.

[uxreview]

I agree with @zeus777. Stick to the basic emoticons.
I usually go for 🙂

I never go for ❤️ even though sometimes it feels justified.