ivanakoprivica2 Posted August 31, 2017 Share Posted August 31, 2017 I do not know guys how to explain this but my response rate every day is lower and lower even if I respond in two or three hours maximum.Do you have some suggesting, explanation or similar experience regarding this? Link to comment Share on other sites More sharing options...
woofy31 Posted August 31, 2017 Share Posted August 31, 2017 You should contact Customer Support about this, because it might be a bug (there is a known bug with response rates going down for no apparent reason) - I experienced the decrease in percentage as a consequence of that bug, and CS can quickly refresh your dashboard to make it reflect the correct percentage. Link to comment Share on other sites More sharing options...
ivanakoprivica2 Posted August 31, 2017 Author Share Posted August 31, 2017 Thank you Woofy31 very much Link to comment Share on other sites More sharing options...
fetematonu17 Posted August 31, 2017 Share Posted August 31, 2017 You should contact Customer Support about this, because it might be a bug (there is a known bug with response rates going down for no apparent reason) - I experienced the decrease in percentage as a consequence of that bug, and CS can quickly refresh your dashboard to make it reflect the correct percentage.Same here. My response rate is decreasing day by day. 😟I try to contact CS but there is an option for seller to chose the category of any problem. When I chose Report a bug, then the next option is about the Order. 😕 Link to comment Share on other sites More sharing options...
ivanakoprivica2 Posted August 31, 2017 Author Share Posted August 31, 2017 Same here. My response rate is decreasing day by day. 😟I try to contact CS but there is an option for seller to chose the category of any problem. When I chose Report a bug, then the next option is about the Order. 😕 This could be funny if it is not so serious. My rate this morning was 98% and when I came back it was 88%. I am writing to CS. If they tell me something relevant I will share with you guys. Link to comment Share on other sites More sharing options...
fetematonu17 Posted August 31, 2017 Share Posted August 31, 2017 😄 This could be funny if it is not so serious. My rate this morning was 98% and when I came back it was 88%. I am writing to CS. If they tell me something relevant I will share with you guys.Yup… my response rate was 100%, then 80%… 65%… now 50%. I respond within 30 min.Waiting… Link to comment Share on other sites More sharing options...
ocean7media Posted August 31, 2017 Share Posted August 31, 2017 Hi,have u got any positive response from the C’s. Link to comment Share on other sites More sharing options...
ivanakoprivica2 Posted August 31, 2017 Author Share Posted August 31, 2017 Hi,have u got any positive response from the C’s.No but I sent it now we will wait Link to comment Share on other sites More sharing options...
andrea_kizinger Posted August 31, 2017 Share Posted August 31, 2017 Same here. My response rate is also fluctuating. Link to comment Share on other sites More sharing options...
san_barrionuevo Posted August 31, 2017 Share Posted August 31, 2017 What a bummer! Contact support immediately.They’ll fix it in no-time. Link to comment Share on other sites More sharing options...
didaralam274 Posted August 31, 2017 Share Posted August 31, 2017 Same here. My response rate is decreasing day by day. 😟I try to contact CS but there is an option for seller to chose the category of any problem. When I chose Report a bug, then the next option is about the Order. 😕Choice option account! Link to comment Share on other sites More sharing options...
ivanakoprivica2 Posted August 31, 2017 Author Share Posted August 31, 2017 Choice option account!Guys, I want to inform you and kindly suggest you that you double check your messages including those if you bought something and you did not respond to some of your sellers even if your order is closed.Maybe someone suggested you something and you did not notice.That is it. Link to comment Share on other sites More sharing options...
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