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When will the funds from the gig extras purchased after initial purchase come through?


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I have several cases where a customer ordered a gig and later added a gig extra and the money from the extra hasn’t come through. For example, I have a $302 custom gig ($260 from the original gig and $42 from the gig extra) so with 20% taken by Fiverr that would be 241.6 but I have only received $208.
What is the reason for this? Thanks in advance!

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